I took delivery earlier of the overlocker that I ordered from you yesterday and would like to write you a testimonial, I have already shared my wonderful experience with my local sewing group! Please feel free to use this testimonial below if you wish to.
I ordered my Brother 1034D overlocker yesterday from Sewing Machines Direct. What a great decision to buy from them, the machine arrived a short time ago with all sorts of goodies including 12(!) cones of overlocker thread which will no doubt keep me going for ages and which I would otherwise have had to buy. I've yet to try out my overlocker so can't comment on that but SMD have completely exceeded my expectations with their customer service- other companies could take a lesson from them! I will definitely use them in the future if I need anything. Highly recommended 👍
Kind regards from a very happy customer!
L.G. Dorset (15th February 2017)
This is a magic machine
My Janome DKS 30 ordered on Thursday and delivered on the next day Friday. I was given a delivery time of a 1 hour slot and the name of the driver and he arrived dead on time. I've used my machine and am so very impressed. Tried out all the stitches, really love the automatic thread cutter and the button hole is magic. i just had to watch and the machine did the rest. I can't wait to start sewing a garment. Wonderful wonderful
P.K. Monmouthshire (13th February 2017) Product purchased: Janome DKS30 Sewing Machine
These guys had the best offer on the machine I purchased. The transaction was very smooth and efficient. My order had been confirmed and delivered a couple days after. Couldn't be more pleased with it. Will definitely recommend to friends & family.
A.P. London (10th February 2017) Product purchased: Janome DKS30 Sewing Machine
I bought a carry bag for my overlocker. It arrived the day after. Much sooner than I expected and was delivered almost to the minute at the beginning of the time slot sent to me. The bag was of very good quality for the money. I was, however, disappointed that the logo was so big and bright and it could not be removed. I'm not a fan of logos especially on an item such as this which I wanted to look attractive and which will not be kept in a cupboard. That's my fairly major grumble but unfortunately there is not a lot of choice in carry bags for an overlocker which are a reasonable price so I'll have to put up with it. Better than a cardboard box!
M.B. Derbyshire (9th February 2017) Product purchased: SMD Overlocker Carry Case with Polka Dots
After spending many hours agonising over what sewing machine to buy I came across Sewing Machines Direct. I was really pleased with the choice of machines in my price band and also that I could compare features of machines easily. I picked the Janome 2000 and have been super pleased with it so far. I ordered and my machine was with me in less than 24 hours. I also got a huge pack of sewing threads and scissors for free. Unexpected and much appreciated. Will definitely recommend using this site to any of my friends and family interested in sewing.
F.O. Northamptonshire (8th February 2017)
I ordered my new machine online late on Sunday evening. It was delivered on Tuesday morning and duly put to work where it performed very well. Thank you SMD, excellent service.
S.F. East Yorks (8th February 2017) Product purchased: Husqvarna H Class E20 Sewing Machine
My sewing machine arrived the day after I've ordered it, with clear information on the exact time of the delivery, which meant that I didn't need to plan my day around it. I ordered the 2200XT after completing a beginner's sewing course where we learned on the same machines. My sewing instructor recommended this model as a great all-rounder, but particularly because of the number of feet it comes with (saving money further down the line!). So far I've only used the standard, zipper and buttonhole feet, but they're all simple to change and work really well. As a whole, this machine is easy to get the hang of, but I'm confident that it will last well as I move on to more advanced projects. I was also delighted with the free gift of the threads, scissors and needles (etc!). It was great to have something to get sewing with immediately, before I'd had time to kit myself out. Fantastic service from Sewing Machines Direct - I've already recommended you to someone else looking to buy their first new machine!
E.C. Bristol (7th February 2017) Product purchased: Janome 2200XT Sewing Machine
Fantastic service and a super fast delivery too. Really pleased with the A grade Brother machine I have purchased. It was essentially a new machine with a 3 year guarantee at a fraction of the price too. Would highly recommend Sewing Machine Direct.
S.F. Lancs (7th February 2017)
I had a specific question about the model of sewing machine I was interested in, which was answered promptly and with extra info which gave me confidence to place my order. The machine arrived a day later, along with a generous gift of scissors and threads which I did not expect. Parcel was intact, machine in pristine order and works very well. Well done SMD.
C.C. Fife (1st February 2017)
Fast delivery to Sweden. My little girl is so happy with her first HelloKitty sewing machine. Great service and Quick reply from Russell at custom service. Thank you Rebecca in Sweden
R.H. Sweden (1st February 2017) Product purchased: Hello Kitty Compact Sewing Machine
The parcel was delivered to my local Sainsburys ,so it was easy to collect. The machine was well packed. It came with a free accessory pack of 12 cones of thread, 5 pairs of Frister + Rossman scissors, tape measure ,unpicker and 2 packs of needles, these were all good quality items , I didn't expect this bonus as the machine was already reduced by £30 .
J.W. Herefordshire (1st February 2017)
A very efficient service. I am very happy with my machine it does everything promised and the instructions are clear and easy to understand.
M.C. Lancs (30th January 2017)
Machine ordered & delivered next day, courier in touch with delivery time & kept to it. My wife says the machine is faultless & easy to setup.
C.B. Tyneside (23rd January 2017) Product purchased: Janome J3-18 Sewing Machine
This company is incredible. I dealt with Russell who I believe is one of the company directors. Extremely helpful gentleman who had my machine promptly delivered to me. I bought the Janome QXL605 and having only had it a few days, I can say with confidence that this machine is amazing. I love the automatic cutter and the machine runs so quiet in comparison to my old machine. It is a heavier machine than my last by I like that, as my old one tended to jump around my table. This machine is going nowhere. So happy with my purchase and the extra freebies that came with it. Thanks again for your excellent service. I look forward to dealing with you again.
L.L. N Ireland (18th January 2017)
I bought a Janome/SMD 664D overlocker. I have no experience with overlockers but the machine is easy to use and has a relatively simple threading system with clear instructions on the accompanying DVD and pictorially adjacent to the lower loopers on the machine itself. I also have a Janome/SMD 3000 bought several months ago from Sewing Machines Direct. Both machines were well priced, appear well made and sew beautifully, and arrived in good condition thanks to good packaging.
P.B. Ireland (18th January 2017) Product purchased: Janome MyLock 644D Overlocker
Took 2 months too take the plunge and use my brother innovis 955 embroidery machine and I love it. I was apprehensive as I have never used one before but I would definitely recommend this product xx
J.D. Cleveland (16th January 2017)
I am delighted with the quality of the machine - nice and solid and well made; delivery was next day with good communications so I could plan my day accordingly and the free gift exceeded expectations. I got a little bit stuck with setting up the machine but nothing serious. It is very quiet and the needle threader amazing. Not had chance to do much sewing with it yet but so far very pleased.
J.H. Derbyshire (12th January 2017)
Oredered a lovely looking overlocker bag.the product was delivered on time was a lovely colour and excellent quality . I am so very pleased with this item and would definitely recommend Them and this product .
W.W. South Yorks (11th January 2017) Product purchased: SMD Overlocker Carry Case with Polka Dots
I can't thank SMD enough for making my first online, sewing machine purchase go so smoothly. Despite an initial problem, Russell, Rebecca & the team soon came to my rescue. I received excellent service and it seemed that SMD's team went over and above what I might have expected from a high street store, who have greatly disappointed me in the past. I'm now the proud owner of a Husqvarna Viking Opal 690Q and as yet, I've not been at all disappointed. I'm hoping that it will prove a lot more reliable than my previous Janome. Happy days.
S.C. Cambs (8th January 2017) Product purchased: Husqvarna Opal 690Q Sewing Machine
Brilliant. Best Customer Service.
Thanks so much to the team at SMD. They gave me advise on different machines before I bought one, I haven't sewn for a long time. The delivery was super fast, I was able to track it myself, and it arrived the next day. I got a little stuck when I tried to use the machine but I got great help afterwards too. They spend time with me on the phone even though it was a really busy day for them and they had lots going on themselves. They called me back when they said they would which is a miracle in itself these days. I really couldn't ask for more. Thank you to all at SMD.
J.F. N Wales (1st January 2017) Product purchased: Pfaff Smarter 260C Sewing Machine