Comments: Russell, I must write to you with a testimonial. I ordered a machine for my daughter (at Uni in Folkestone) for delivery to her today. An Elna 6600 as it happens. The price was very keen and competitive, and she tells me the free gift of the threads was well beyond her expectations, and of quite some value. But leaving that aside, good as it was, I have to comment on the customer service. Astounding! You and I had a brief e-mail exchange where I explained the specific customer needs, and you response was both reassuring and all-encompassing. The frequent updates over the hours before delivery covered everything - what day to expect it, the time of day within an hour, even the name of the delivery driver (which when delivering to a young female these days is a reassuring feature). My daughter is absolutely thrilled, which makes my purchase as a gift even more comfortable for me. Her Uni course leads to sewing as a vocation, which I suspect is going to cost me a small fortune in the near future as she gets set up. You may be assured of the majority, if not all, of that custom as a result of today's business. Customer service of this quality, combined with such competitive pricing, guarantees that. Many thanks!
R.P. Gloucestershire (12th July 2013)
I received my sewing machine on Tuesday, just wanted to say, thanks for the fabulous service, super quick delivery, and great machine, really pleased with the free threads and scissors, brilliant! Courier arrived exactly when they said they would. I would highly recommend you to anyone! .
D.T. Mid Wales (12th July 2013)
I just wanted to email and thank you for yet another superbly handled order! I placed my order online late yesterday afternoon and delivery was made at 10.50am the following day - superb. I have yet to find another company (online or otherwise) that can match your excellent standard of customer service. I haven't tried the machine yet as just finishing off some leotards on the old one first but I can't wait to get it unpacked and whizzing away. Thank you so much!
B.L. Northants (11th July 2013)
Comments: Just wanted to let you know I took delivery of my Elna 260 machine last week and it is absolutely brilliant and the service was second to none. Will definitely contact you when I need any accessories for it.
S.M. Northumberland (11th July 2013)
Dear Russell - my apologies for not contacting you sooner to say Thanks for the attachments which arrived safely. The MC12000 is running well and giving stellar performance so far!! Thanks again for your help - I will be intouch if I need to order other items.
D.M. London (10th July 2013)
Good afternoon Russell, Just a quick e-mail to say thanks.
The machine arrived quickly, was well packed and all the extras were very much appreciated. Zoe finally found time to set it up properly today and use it in anger. It's performed faultlessly ! A superb recommendation. Thanks again for your help, advice and excellent service. Cheers,
Adam. Email (10th July 2013)
Russell, I was well impressed when at 11am on the 1st of July my gorgeous new overlocker arrived at the inlaws. I'm thrilled and will attempt to use it this week. Just got home this evening, tired after a fabulous holiday. Thanks a mil for everything! Overlocker is named Rupert :-)
S.M. South Africa (7th July 2013)
Dear Russell, We would like to say a big thank you for this order, it is everything we wished.
The machine is working well and was a great choice.
Pia and her Mum London (7th July 2013)
Comments: Frister+Rossman Q681C. I had to write and say how very impressed I am with the excellent service I received, from the initial telephone call of placing my order, where the gentleman was very courteous and able to answer my questions, to the actual delivery. The sewing machine far exceeds my expectations. It is of a high quality build that is usually only found in far more expensive machines. The range of attachments is fantastic and the cottons and scissors were a lovely bonus. One very very happy customer here !
L.T. Somerset (3rd July 2013) Product purchased: Frister & Rossmann QE681C Sewing Machine
Hello Russell, just to let you know my Janome J3-20 sewing machine arrived today, delivery was excellent and within the time scale given. I am very happy with it and was sewing within ten minutes of unpacking! Excellent service, will be recommending Sewing Machines Direct to my friends. Thank you.
E.M.J. Cumbria (2nd July 2013) Product purchased: Janome J3-20 Sewing Machine
Comments: Many thanks for your excellent delivery and service.
Je suis très satisfaite. Service parfait. Surjeteuse Brother commandée le 23 Juin, reçue le 26 Juin en parfait état avec en prime l'adaptateur pour prise française, merci pour cette attention.
M.C.A. Email (29th June 2013)
Hi Russell, thank you for your advise.
I received my SMD overlocker this morning and I'm delighted. I had no idea it's made from one of my favourite brands, Frister&Rossman. The thread pack, the sewing kit and the carry bags are a big bonus, it looked like Christmas!! The communication was excellent even for tracking my delivery. I highly recommend you. Regards.
M.G. London (25th June 2013)
Hi Russell. Just to let you know I found the feet and all the other stuff in the box - thanks very much! I wasn't expecting the pack of threads so thought that I'd been sent the wrong stuff. Thanks though, they will come in very handy. I've given the overlocker a test drive now and am very happy with it. When I'm a bit more confident and looking to upgrade, Sewing Machines Direct will be my first stop!
J.S. Leicestershire (24th June 2013)
Comments: Hello Russel, I just want to say many thanks for the speedy delivery of my SMD762 sewing machine. I have had it now for a couple of days and am really impressed with it. It is a great machine and does everything I need it to do. I did have a bit of a panic at first when trying to make buttonholes as it kept missing stitches but the clear instructions in the manual helped me to get them right after a few adjustments. I will have, I think, many years of happy sewing. Again, many thanks,
K.H. Chateauneuf Grasse, France (21st June 2013)
I am thrilled to be able to thread the Janome SMD1000 machine so easily. I have not sewn for years as I could not thread my Bernina! The instruction manual is excellent, with good diagrams and clear text. Thank you for your service.
J.F. Gloucestershire (20th June 2013)
Dear Russell. My order arrived safely this afternoon and I would like to say thank you for the excellent service I have received. All the extra's - so many reels of thread there must be every colour, plus different scissors, needles too and even an adaptor to be able to use my machine in Spain.... wow.
Thank you once again and I am now going to take a look at your site to see if you sell a cover for my new machine. Kind regards
A.L. Malaga (17th June 2013)
Comments: Hello, thank you for the very excellent delivery of my new sewing machine, I love it to bits. It was an absolute pleasure doing business with you and you will always be my go-to place for all things sewing machine and stuff! Brilliant service. Many thanks
J.H. Midlothian (17th June 2013)
Comments: I think I have died and gone to heaven, have just received my Janome 6260 QC machine and it is absolutely fabulous....thank you so much
R.M. Email (15th June 2013)
Just to say I received this yesterday as you said and I want to say thank you for your excellent service and delivery. I am delighted with the product and thread etc. I will not get the chance to try it out for a while but am sure it will perform well when I do. Thanks again
H.A-B. Glasgow (14th June 2013)
Comments: Hi, just wanted to say I am thrilled with the Janome XL601 which arrived exactly at the specified time today. Thanks a bundle - have already recommended you to a roomful of parents and crafts people today.
P.V. London (13th June 2013)