Good job

Dear Russell, Just wanted to tell you how pleased I am with the service I received when I bought my Janome SMD1000 from you. I have not used it yet as I only received it yesterday at 12-30. The time I was given for delivery was between 12-28 to 1-28 so spot on.
I was also pleased with the two free gifts of scissors and cotton, both first class quality. I would not hesitate to recommend your business to my family and friends or anybody thinking of buying a sewing machine.
I would also like to thank Dave who patiently answered my queries and Karen who was so helpful today.

J.E. Wirral (19th October 2013)

Comments: Hello. From ordering to receiving our sewing machine was so fast and to arrive at exactly to the stated time was astounding. As it is a gift, its a pity the person who is receiving it won't get the fun of following its journey. We do wonder as its a Janome SMD2000 do we fill in the manufacturers warranty card for their guaranteed 2 yrs?

P.K. Berwick Upon Tweed (17th October 2013)

Just to say thank you for excellent service. I ordered 2 machine feet over the phone yesterday and they arrived this morning. Brilliant.

L.F. Somerset (16th October 2013)

I ordered a Janome SMD3000 which arrived today - a very prompt service - many thanks. I was recommended you by May Martin who I am having sewing lessons from and so far I have been very impressed with your service and the machine and free gifts.

L.H. Hants (15th October 2013)

Review of Janome SMD3000 forwarded by Georgina Newson, Education Officer at the The Quilt Association (quilt.org.uk) from a student

Hi Georgina,
I just wanted to say thanks so much for letting me try the Janome push button controlled sewing machine last week at quilters.
As you know, I don't normally use a standard sewing machine as I am unable to use a foot control, so I was very interested when you told me about this particular hand controlled machine.
I was very excited when I started using it. It's very quiet and I could control the speed easily with the buttons located on the front of the machine. This is what impressed me: You can set the speed you want it to run, and as you press the start button, it slowly begins stitching. This gradually increases to the speed at which it is set and it stops instantly when you press the stop button. I found it very easy to get the hang of it! It runs smoothly and has a large number of stitch types which are numbered, so you just press in the number of the stitch you want to use.
The information booklet is really well illustrated and easy to understand. I am a bit of a 'techno phobe', so I am not normally keen on machines that are too technical, but this was so easy to pick up and so well explained, that my anxieties soon disappeared!
I was so impressed with this machine, I am planning to go to 'Sewingmachinesdirect' in Wrexham to look at what other machines they may have and will hopefully come away with my own machine!
Thanks again,

Quilt Association student (15th October 2013)

Comments: Thank you for arranging the reembursment of my duplicated order with Paypal. I,m delighted with my ESP18 ironing press, infinitely superior to the other two makes I've had in the past. I shall recommend it to others. Congratulations on an excellent service. Best wishes.

G.H. Port Talbot (15th October 2013)

I would like to take this opportunity to thank you and your team for the efficient and fast service we received when we bought our machine from your website. My father was really impressed with the tracked delivery service and I am very pleased with the quality of the Janome 5018 we bought. We will definitely be recommending you to others.

E.S. Email (15th October 2013)

Hi Russell, Thanks for the reply. Yes, I'm very pleased I bought the Janome DKS30 then. I'm quite new to sewing on computerised sewing machines and had not come across adjustable foot pressure before. I realise changing it really does make the difference. It is the first time I have bought a sewing machine from Sewing Machines Direct and I have to say I am very impressed with how trouble-free ordering from your company is: from the moment I placed the order to it arriving on my doorstep (as a customer being kept informed every step of the way is so important). I am also very appreciative of the free thread and accessories that accompanied it. I heard great things on The Sewing Forum and as a newbie having guidance about who is reliable to buy from is very useful.
I now know where to get a sewing machine from, in future, should I need to again and who to recommend (which I already did when I met someone looking for a sewing machine today. I told them about my wonderful customer experience with SMD). Kind regards,

J.C. London (11th October 2013)   Product purchased: Janome DKS30 Sewing Machine

i just wanted to say how impressed i am with the speed of service in which you delivered my new janome machine other online retailers should take a leaf out of your book
also for the quality gifts .i didnt expect full reels of thread and in such a beautiful array of colours too
your communication has been faultless and praise to the excellent courier service used by your company
i am looking forward to using my new machine but felt i should email to commend you

A.R. Aberdeen (10th October 2013)

Dear Russell; I really wanted to thank you. The delivery was very fast and the machine is perfect !
I am really happy !! I will surely recommend your company ! Thank you again, Best regards

D.L. Saintes, France (10th October 2013)

Comments: Have just taken delivery of my Janome 525s machine. Delivery very quick and on time as promised. I am delighted with the amount of free gifts you have sent with my order. I was not expecting anything like the amount you have sent me. The machine itself is wonderful. It has replaced my New Home which i have had for over 30 years. Thank you so very much for your quick and reliable service I will certainly be recommending your company to everyone I know. Regards

A.C. Staffs (8th October 2013)

Hello Russell, I would just like to thank you for your excellent service and product. The recipient of this machine (Frister+Rossmann QE6981C) is over the moon with it. Best regards

E.Z. Stitzerland (4th October 2013)

Hi Russell, Thank you very much for the paperwork, just wanted to let you know the machine arrived today. Love the carry bag I added extra.
Now to work out how to use it all!! Many thanks Regards.

K.P. RAF Akrotiri (1st October 2013)

Comments: Just a huge thank you for such excellent service. I bought an ex-demonstrator Elna 740Ex, which has just arrived and is beautiful. I also got the wonderful free gift, which I didn't expect as I was not buying a full price machine. Superb service and superb product.

D.S. Devon (30th September 2013)

Comments: Just a huge thank you for such excellent service. I bought an ex-demonstrator Elna 740Ex, which has just arrived and is beautiful. I also got the wonderful free gift, which I didn't expect as I was not buying a full price machine. Superb service and superb product.

D.S. Devon (30th September 2013)

Hi Russel, Just to tell you we have received the sewing machine : my wife is so happy … Thx also for the presents : very useful ! Kind regards

P.L. France (25th September 2013)

Russell, Thank you so much. Your customer service is absolutely outstanding, I’m not just impressed, I’m astounded. I spent much of my career in marketing; the last few years as an International Marketing Manager with responsibility for customer service so I appreciate how difficult it can sometimes be to impress customers. But you have certainly done that and I’d be more than happy to recommend you and your company to one and all. The AS40 is everything I’d hoped and I’m seriously delighted.
Thank you once again. Kind Regards

M.S. Hants (24th September 2013)

Comments: Hi Russell. I just wanted to say WOW and thanks! I received my Janome 6260QC yesterday right on time. The worst part was having to wait six hours to open it when I got home from work. I wasn't disappointed - it sews beautifully - and the free gifts are great.:) I would certainly recommend SMD to anyone as you have such a good choice, the best prices and are so helpful and efficient. 10/10

M.P. London (21st September 2013)

Comments: Hi. I received my new machine today, frister and rossmann qe681c and I must say how impressed I am with your company and with the machine. Next day delivery (free) fantastic courier service, a wonderful free gift and a brilliant machine. It was supposed to be a birthday present from my husband but I couldn't not try it out! I have been playing with it all day. The quality of this machine for the price is amazing. Thank you very much, I will not hesitate in recommending sewing machines direct to anyone.

S.B. Northunberland (20th September 2013)

My machine has arrived, thank you - the free sewing kit is fab!

J.A. Somerset (19th September 2013)