Hi Russell, Thank you so much. All is now clear - I am very grateful.
As I said on the telephone, I am so impressed with your service. I am delighted with my machine and I think the help provided by you and Dave has been fantastic. Thank you very much. I can't promise not to call you again but thank you. Best wishes
Marion Email (4th June 2014)
Just to let you know that the sewing machine arrived yesterday in perfect condition. I have already tried it last night and everything seem perfect.
Thank you very much!
G.M.B. Hants (3rd June 2014)
Comments: Thank you for your brilliant service.
I ordered my overlocker yesterday afternoon and I could not believe I received it this morning. Great value with the extra gifts and the threads.
I have never had an overlocker before and am looking forward to giving it a go. Thank you once more.
P.L. Cambs (28th May 2014)
Russell, Just to let you know that my machine arrived safe and sound on Monday morning, brilliant service really did not expect it to arrive so quickly as I live in the country and so many things have taken ages to arrive (including a bouquet of flowers!). Thank you.
M.W. France (28th May 2014)
Comments: Thank you for the excellent advice and help when I phoned. My order arrived today as promised. I will be advising everyone to buy from you as the service is second to none.
Nicole - Email (28th May 2014)
Comments: Just wanted to say how impressed I was with your fantastic service. I ordered my new machine on Monday evening and it arrived on Wednesday. I am delighted with it and the free gift was more than I was expecting. I will have no hesitation in recommending you to all my sewing friends. Many thanks
M.G. Northern Costume Hire (25th May 2014)
Dear Russell. Just to say the Embellisher arrived this morning, only taking 3 days to get here in Poland! Thank you so much it looks great!
And thank you for the plug adapter too :) Kind Regards
C.W. Krakow (23rd May 2014)
Comments: Just wanted to say what a fantastic service. I ordered my sewing machine at about 2pm yesterdayand it arrived before 9am today! An excellent service and product. The added extra being the free gifts! Definately recomme.nd your company to anyone
E.H. Cheshire (23rd May 2014)
Comments: I would just like to thank you for totally fantastic service. I bought a new Janome sewing machine. I was kept up to date with delivery date and time. Quick and speedy. The product is excellent. I am over the moon. The surprise free gift was good too. thank you.
B.F. West Mids (21st May 2014)
Dear Russell, l just want to say a big thank you to you all for the great customer service l have received in relation to my order.
My sewing machine has arrived safe and, sound and, l am looking forward to trying it out over the weekend :-) Kind Regards,
M.D. Cheshire (21st May 2014)
'Morning Russell. Swap of thread pack with quilters pack accomplished, as usual, on time yesterday - many thanks to all involved.
Thanks for the 'refund' info. I'll now attend to the questionnaire email sent a while ago with a glowing recommendation. Your goods, prices and services are beyond the norm, together with the updates received, speedy replies to any queries and finally a refund directly after my order is concluded - other firms state 10 - 14 days. There is only one other firm I have dealt with (in the 70 years I've been on this earth) that has ever come up to the high standards of efficiency practiced by your company. You should be very proud of yourselves.
This is my second purchase from your company and if (or when) I require anything else you sell, I will always return to you first. Very best regards
J.W. Kent (21st May 2014)
Comments: SMD500 machine arrived safely yesterday within delivery slot notified. This is the second machine I have purchased from you and I am very well satisfied. Fantastic delivery service and superb customer liaison. Will certainly recommend. Thank you.
M.E. N Wales (20th May 2014)
Hi Russell, Left a review. I opened my mail to actually mail you to say thank you for such a prompt service. I can't believe I have bought a new sewing machine. I have always had very old, extremely heavy hand me downs. The freebies are ace too. Cheers
Julia Email (19th May 2014)
Comments: Just a big thank you for the hassle free and superb sewing machine (janome) that I ordered from you. The free gift was a wow factor! So many thanks and you are simply the best from a very satisfied customer
S.H. Herts (18th May 2014)
Hello Russell, Just wanted to mail and say a BIG THANK YOU!! I received my sewing machine within the specified time yesterday and I'm so pleased with the whole shopping experience, the quick and easy ordering and the super efficient delivery process!!
Plus off course, my free thread and accessories parcel pack from you guys! Thanks again. Will recommend you in the future. Regards,
M.O. London (17th May 2014)
I have tried sevral times to write a glowing report to be submitted as a review but Trustpilot will not let me submit the review. I am very pleased with your quick despatch and the fact that your website is easy to follow and contains all the information for me to make the right choice for my machine. The frames were bought as a birthday gift from my husband and I will be enjoying using them. Regards,
M.G. Devon (16th May 2014)
New overlocker arrived this morning. Can't wait to unpack and start to play with my new helper.Thanks again Russell for all your help and advice.
A.W. Essex (14th May 2014)
Hi Russell, I am just writing to thank you for the speedy delivery of my Janome 525s sewing machine which arrived to the minute of the time stated in the advisory email. I was particularly pleased as I had placed the order on a Bank Holiday and expected some delay.
I would also like to thank you for the complimentary sewing machine kit which was a lovely surprise and very generous.
I will be telling anyone who will listen what a superb service your company provides and to have no hesitation in shopping with you. Once again many thanks.
D.W. Email (8th May 2014)
Thank you for your excellent customer service! The package of replacement threads and bobbins arrived this morning. Thank you to your engineer for his help and advice. Kind Regards
B.B. Email (8th May 2014)
Comments: Just to say thanks for my order of Brother feet and thread and also to say how impressed I was with the delivery company. Great communication! Thank you for your advice and great service. Much appreciated!!
C.M. Northumberland (7th May 2014)