Really helpful service on the telephone, prompt delivery - the next day. The Sewing machine works really well, and is very easy to operate. I would fully recommend this company and the machine.
E.S. London (13th April 2015) Product purchased: Brother LX17 Sewing Machine
Wonderful service - I ordered my sewing machine at 4.15 on Monday afternoon and it arrived at 9.45 the following morning beautifully packed and exactly as ordered. Wonderful Value - My Janome machine was reduced by £50 plus I received a free quilting set, six attachments I would have had to buy at extra cost as I want the machine mainly for quilt making. I have now started to make friends with my new machine, I am delighted with it and the users manual is really clear and easy to follow, brilliant! Thank you Russell and everyone at SMD.
J.W. Haywards Heath (13th April 2015)
Fantastic service!! I ordered a sewing machine on Monday afternoon and it was delivered on Tuesday morning. It was well packaged and delivery drivers were pleasant and polite. I have only had time to have a little 'play' on my new machine (Janome TXL607) but I am really impressed. Easy to set up and a pleasure to use.
M.P. Redditch (13th April 2015)
Wow, Thank you so much for the very prompt service. It is greatly appreciated. I am impressed. Best wishes
I.M. County Down (10th April 2015)
Hi received my order great thanks,and for quick delivery.
J.C, County Antrim (10th April 2015) Product purchased: Pfaff 820213096 Open Toe Appliqué Foot 9mm for IDT System Category J
Good morning Russell,
Sorry for the delay in responding, but I was in London all day yesterday and didn’t get home until late last night. Yes, indeed you were right, the buttonhole foot is in the slide out compartment. Thank you for letting me know. I hope to be setting up my new machine today and learning how to use all the new attachments!
I also received the Stitch in the Ditch attachment in yesterday’s post. Once again thank you for your excellent service and efficient communication. It is 2nd to none. I will not hesitate to recommend your company to all my friends and I will certainly use your website should I need any extra equipment in the future. Kind regards,
S.T. Bucks (10th April 2015)
Hi Russell, Hope you had a good Bank Holiday.
Just wanted to say thanks for excellent service and say how pleased I am with my sewing machine ! Regards
S.H. Kent (8th April 2015)
Very happy by my purchase. I am very happy with my purchase. The machine I bought is great quality. Came straight to my door and in perfect timing. They sent me messages to inform me about the progress of the delivery. I've used it so much already and I'm very happy with my new machine, and at a great sale price!!
A.P. London (8th April 2015) Product purchased: Janome 8050XL - Includes Extension Table & Sewing Kit
Fabulous Fast and Efficient Service - Thank You. Sewing Machines Direct were recommended to me by a friend, and having done some extensive research on new sewing machines, and not being able to make a decision out of all the makes on offer, I decided to contact them. After listening to my needs which was for general dressmaking, quilting and embroidery skills, they did not hesitate to give me sound advice on several makes of machines and their functions. I then decided on the Janome 4000 which was well within my price range. Much to my delight, the machine arrived extremely well packaged the following day by courier. It was like Christmas Day all over again! I also had a nice surprise and received boxes of good quality threads and a large pack of scissors free of charge! My machine came with additional sewing attachments and a quilting package which was purchased at an additional, very reasonable cost. I have since set up my machine and it works like a dream and so quiet. I look forward to making lots of beautiful, professional looking garments using all the new functions I now have on my new machine. Thank you all for your excellent communication and service. I shall certainly recommend you to all my friends and will be back to purchase additional attachments should I need them in the future.
S.T. AYLESBURY (7th April 2015)
Great service, great machine at a great price.
After much research online and reading forums, I called Russell to discuss my requirements and which of the three machines I had focused on at my price point was most suitable for me. I was advised to buy the SMD3000 (which wasn't btw the most expensive I was thinking about) and I'm glad I did as it is a robust machine that will do everything I want to do as a beginner. The machine arrived to the hour as per the tracking info. Everything works just fine and the extras were a real bonus. The other thing that sold me was the number of people online that rated the after sales service. It had initially been a toss up for me between John Lewis and SMD but the reported good specialist service swung it for me.
S.G. LONDON (7th April 2015)
Quick delivery as promised. A1 piece of equipment. Already starting to set up for a mamouth sewing Bee! Very impressed and pleased for the great price of purchase. Would recommend to all who want a great company to deal with and super products.
I.D. Warwickshire (6th April 2015)
Thank you and "Congratulations" on your, as ever, unbeatable service. The machine (Pfaff Performance 5.0) arrived yesterday afternoon and is simply wonderful!
This is the fourth time you've supplied my sewing machine stable and once again it has been an absolute pleasure dealing with SMD.
Have a great Easter break (if you get one!) and a marvellous summer. Best wishes
M.S Somerset (2nd April 2015)
Just wanted to say what excellent service your company provides. Ordered the above item on Monday and received the item yesterday at the exact delivery timeslot and at the correct address. Also had the added bonus of complimentary over-locker kit that was a total surprise. Absolutely fab. I’ve been telling a couple of my sewing buddies about your fab service. 5 stars from me
T.S. West Midlands (1st April 2015)
Morning Russell, Thank you for your speedy reply.
I've found the buttonholer (yay!) The machine is brilliant and so easy to use. I spent most of last playing on it.
Thank you for a great service I will definatley recommend you to others looking for a machine. The free gifts are perfect and just what I needed. Kind Regards
S.G. Cumbria (31st March 2015)
Please feel free to use the following in your testimonials.
My wife and I bought a sewing machine from Sewing Machine direct as a present for my Daughter’s 8th birthday. The service was second to none, even made John Lewis look ordinary. Russell gave us excellent clear advice and the fact that we lived in the middle of Italy made no difference at all. Delivery was included in the price and we received all the goodies as well as a plug adapter that others have mentioned in less than a week. I would highly recommend their services.Regards
S.K. Italy (30th March 2015)
Good morning, I ordered my Brother overlocker yesterday, and it is now sitting in my sewing room. What quick, efficient, prompt service. Thank you very much. I shall certainly recommend your company . I am now looking forward to using my new machine. Kind regards
G.C. Derbyshire (27th March 2015)
Dear Russell, Thank you very much for your great service. The machine arrived on time and I am very pleased.
M.S. Hants (26th March 2015)
Comments: Hi Russell, I just wanted to express my delight at receiving my lovely new Janome 8050xl with fabulous bonus free gift of the rainbow thread collection and scissors!
We spoke at 1715 on Tuesday as I left work and delivery was to my office just after midday yesterday - amazing service!
I am looking forward to a weekend of discovering all that this super new machine can do (compared to my 25yr old Singer)and will certainly come back to you for further supplies and recommend you to friends.
Compliments to you for your helpful friendliness and superlative service! Kind Regards,
C.G. Surrey (26th March 2015) Product purchased: Janome 8050XL - Includes Extension Table & Sewing Kit
Hiya, I received my machine today all safe and sound - thank you for such speedy and excellent service! Cheers,
C.T. Middlesex (26th March 2015) Product purchased: Janome 8050XL - Includes Extension Table & Sewing Kit
Dear Russell, Thank you and your team very much for the repair and service to my Pfaff. It arrived back home very safely today and I much appreciated the little bag of dirt!!!!! I liked the way you kept in touch about the service and repair, very professional. Thank you all once again. Regards
S.I. Inverness (25th March 2015)