Good job

I bought the Janome for my sons girlfriend as a beginners try out. She loves it and took to it really quickly as it's very easy to use. We bought a 1/4 inch foot for her quilting and she's doing a fab job.
I like the idea of the 5 Year insurance guarantee and were amazed by all the freebies. Thanks

K.H. Clitheroe (27th November 2015)

I am truly amazed and impressed! Your machine has literally just arrived, 2 days from the initial order, all the way to rural Brittany! I am now going to enjoy "playing" with my new machine on this rather soggy afternoon. Again, many thanks

J.B. France (25th November 2015)   Product purchased: Janome 2200XT Sewing Machine

Thrilled to bits with my Pfaff Ambition 2.0
Arrived yesterday, beautifully packed along with loads of cottons etc. Thank you very much. Tried it out as soon as I could and I am delighted with the instruction book and how easy it is to operate the machine. Still have lots of stitches to try out but I know that this machine will satisfy all my needs. It runs smoothly and is a delight to operate. This is my second sewing machine from SMD and I cannot praise you enough for your service and such excellent value. Thanks again and kind regards.

G.B. Notts (24th November 2015)   Product purchased: Pfaff Quilt Ambition 2.0 Sewing Machine

After speaking to Russ on Thursday afternoon I ordered the Brother 1034D overlocker and it arrived Friday afternoon. Excellent customer service and I was reassured that if I had any problems that Russ was only a phone call away. I also received a free gift which was fantastic.
Would definitely recommend this company and will certainly use again :)

L.C. Notts (24th November 2015)

Dear all and especially Dave. First of all, I want to say what wonderful service I have received from your company! I had problems with my machine, but that was obviously not a problem for you, you wanted to solve it from the very start and you tried everything to help me to resolve my machine's refusal to work properly, and finally we had to give in and you took it back to take a look.. Dave was so patient with me and assured me that all would be done to fix it. Well, you did it Dave, you are a superstar! Thank you so much!

K.H. Oxon (19th November 2015)

Sew good!
I needed to replace my spare machine (l'm a seamstress and can't afford to be without a machine while my main machine is being serviced). I recently bought this machine (Janome 8050XL) for my 85 year old mother who absolutely loves it. Since I bought hers three of her friends have bought one. Fantastic value, especially taking into account the freebies that come with it. The person I dealt with was extremely helpful and the machine was delivered the following day. An excellent machine without spending a lot of money.

S.T (11th November 2015)   Product purchased: Janome 8050XL - Includes Extension Table & Sewing Kit

Hi Russell,

I took delivery of my new Pfaff QE 4.2 at 4.35 this afternoon and spent a good half hour unpacking and unboxing it. Thank you so much for the care you took packing it along with the extension table, the candlewicking foot and the trolley bag. I had great fun peeling away every protective layer, Christmas has come early for me! I am looking forward to having some free time to get used to my new machine and to see the full extent of what it can do.

I can't thank you enough for your fantastic service, I can't imagine buying a sewing machine from anywhere else and recommend you to all my friends.


L.B. West Yorks (10th November 2015)

Excellent customer service

I ordered my Brother Overlocker on Monday lunchtime and it was here Tuesday afternoon - excellent sewing gift pack included - Frister Rossman n scissors and more goodies !!!! Was kept well informed about the delivery time slot - the driver even came in and put the machine on the table for me.
Excellent service all round - and the Brother Overlocker 1034D had no problems handling bridesmaid, woven or cotton fabric without me having to change the factory settings.
Thanks again

J.C Essex (9th November 2015)

Just wanted to say thank you for the speedy delivery of my Janome 525S today. It has already been put to use and I am extremely please with it. The extra threads and sissors were a bonus to. Thank you so much for your excellent service.

J.M. Glos (2nd November 2015)

Excellent service, value for money, and speed of delivery.

After careful research of all Janome sewing machines I decide on the Janome SMD4000. I spoke to Russell on the phone and within 12 hours it was delivered to me. Great service, great machine, great value. I am an experienced machinist and quilter of over 40 years.

P.W Essex (2nd November 2015)

Good morning Russell,
I just want to say ‘Thank You’ for sending out the concealed zipper foot; it arrived on time and was put to use immediately. As a recent returner to sewing, and still getting to know my brand new Janome SMD 3000, perhaps the first time experience of using this foot to insert a zip into a lycra catsuit (Hallowe’en costume!) was not the best choice! After some thought, effort, and several donations to the swear box, I am pleased (or relieved!) that both bits of kit worked perfectly.
You and your team offer great service: I am happily telling everyone about you.
Warm regards,

S.R. Cheshire (31st October 2015)   Product purchased: Janome SMD Exclusive SMD3000 Sewing Machine

Brother Overlocker 1034D

Thank you for your swift delivery and notification of time.
Very pleased with the product,came ready threaded. Pleasant surprise with the additional extras large bobbins (x6), set of scissors and the extra sewing accessories as promised on your website.
I will definitely recommend Sewing machines direct to friends and family. A very satisfied first time customer.

S.H. West Yorks (29th October 2015)

Hi Russell,
Thank you so much for all your help yesterday.
I received my sewing machine and free sewing pack today, bang on time! As it is a Christmas present for my daughter, I cannot comment on the performance of the machine but I know she will be delighted, both with it and the amazing array of threads, which will probably last her forever!!!
Kind regards,

W.H. Lancs (27th October 2015)

Hi Everyone at SMD
I just had to thank you all for all your help you have given me in the past week. Especially Russell, (my email and telephone friend), who assisted me by sending me emails etc. when I had a problem with my overlocker. And to Dave who arranged for the item to be collected, fixed and sent back to me all within just three days. Your staff and service are second to none. When I go to my sales etc., where I meet other people who enjoy sewing and other craftwork, and to sell the items I make to raise money for charity, I will be recommending Sewing Machines Direct (as I often get asked where I purchase things from).
Thank you all once again. Firms like SMD are hard to find these days.

Kind Regards

B.C. Devon (24th October 2015)

Hello Russell. I would just Like to say a big thank you to your company.I was most impressed .I orded my Janome SMD2000 on Monday it Arrived early Friday.all the Way out to Spain.have been telling all my Friends and Family .they are Amazed.The Instruction Book seem to be Strait forward. Thanks again Russell.

F.W. Almeria, Spain (23rd October 2015)

Hi Russell
Just had to say I am still loving the great service your company offers today I received my Janome 500e, the delivery flowed like silk.
The machine is wonderful so pleased I chose to visit your site as always you are friendly helpful and knowledgeable.

V.P. Dorset (23rd October 2015)   Product purchased: Janome MC500E Embroidery Machine

Brilliant price and Delivery

Purchased the Janome 2015s a nice looking sewing machine at a bargain price, very satisfied with purchase. Works well, and easy to use. Delivered within 24 hrs, and an excellent package of good quality cotton etc with it, 5 boxes various colours. Also purchased the polka dot bag. Well worth the money. No less than 5 stars for this company. Thank you so much.

R.K Liverppol (22nd October 2015)

Good afternoon, I just wanted to thank you for the really fast and efficient delivery of my Janome 2200XT, which I bought in September. It was delivered to Portugal within a few days by courier in excellent condition and accompanied by the free gift of a sewing accessories kit, which was fantastic. You even kindly included a plug adaptor. I'm thrilled with the purchase and very impressed by your service. I wouldn't hesitate to order again from you and will be recommending you to my friends. Thank you again,

Kind regards,

D.W. Portugal (20th October 2015)   Product purchased: Janome 2200XT Sewing Machine

Thanks for your mail Russell. I must say I'm delighted with your service and its so reassuring to know you're dealing with a genuine Company with the customer's interest at heart.

This is the second order I've placed with you and I can say I will look no further than yourselves for any future orders. Thanks once again.

A.D. Tyne & Wear (15th October 2015)

I have received my order now. Thanks you, I am more than happy with the consignment and the excellent service. I can't wait to give it all a try!!
Kind regards,

M.O. Lancs (14th October 2015)