Good job

This machine is the best easy to use,and in one word brilliant

A.C. Great Yarmouth (19th March 2019)   Product purchased: Janome MC9450QCP Sewing Machine

Hi, I'm too impatient to wait for the trustpilot prompt for feedback on my order so am just emailing you. I am so pleased with my recent order (total impulse buy) with your company. Unbelievably fast service, the machine is in great condition, and the frequent updates on delivery status were great. You have just made a customer for life.

In case it helps for marketing research purposes, I just found you guys by googling--I started by searching for machine recommendations for teaching kids to sew, started reading reviews of the Janome Hello Kitty machines, then your ad for the Jaguar HK machine popped up.


K. K. Leeds (20th June 2018)   Product purchased: Hello Kitty Compact Sewing Machine

HI David

Meant to send this sooner but time got away from me. I would like to thank you and your staff for the fabulous service. It is so refreshing to deal with a company that point you in the direction of the best article for the job you want it to do rather than the most expensive you could so easily ahve said I should but the emroidery machine at a much higher price. The machine I have bought the Ambition 2.0 is perfect for me I ahve only had time to try it out a little and I already love it. Thank you. Also you delivered when you said you would and the free gifts you included and beautiful and so useful. I would thoroughly recommend anyone to come to you for their machine and accessories. One again thank you very much

M.C. Brghton (26th May 2018)   Product purchased: Pfaff Quilt Ambition 2.0 Sewing Machine

wow this machine is awesome
i have used it everyday, what a machine
great price too
smd went out of there way and got this to me next day great help on the phone thank you

I Wright (16th March 2018)

Hi, for some reason I cannot open Trustpilot to leave a review.
Just to say thank you for my latest purchase Brother 1250. Great service, also with my follow up online new order for threads etc.
Thank you so much.

J.T. Essex (10th March 2018)

It was wonderful to find shop that was able to keep all the different feet etc for my Husqvarna machine . You had exactly what I wanted and provided a quick service. Can't wait to 'play with my new 'toys' and try out the new sewing threads . Will probably be in touch again for more items.

P.G. Kent (9th March 2018)   Product purchased: Simthread 307 Linen Embroidery Thread 1000m

Hi just wanted to say a big thank you to david and Karen for the time and tea you gave me on my recent visit with my (I thought) broken machine, you couldn't have been more helpful.
New overlocker arrived yesterday on my birthday and I've already used it, its amazing not sure about threading it but will have a go.
thanks again, your a brilliant company
best wishes Karen x

Karen (8th March 2018)

Hi just wanted to say a big thank you to David and Karen for the time and tea you gave me on my recent visit with my (I thought) broken machine, you couldn't have been more helpful.
New overlocker arrived yesterday on my birthday and I've already used it, its amazing not sure about threading it but will have a go.
thanks again, your a brilliant company
best wishes Karen x

K.G. North Wales (8th March 2018)

Thank you for your very efficient service...my embellisher arrived on the date and time you specified.

J.T. Cornwall (5th March 2018)   Product purchased: Pfaff Hobby 350P Embellisher

I`ve just received my new Janome Overlocker and free gifts which I ordered yesterday? I just want to say the service is amazing, the gift really worthwhile and my Overlocker? Never used one before but it works like a dream ! So impressed, thank you. Happy to recommend

J.Y. South Yorks (2nd March 2018)   Product purchased: Janome 8002DG Overlocker

Can you give the delivery guys at DPD a huge thanks, my machine arrived today dispite the horrendous weather conditions we have here. By the way I love the machine, v3

J.A. Shrewsbury (1st March 2018)   Product purchased: Brother Innov-Is V3 Embroidery Machine

I picked up my sewing machine recently and had to let you know how pleased I am with it.
When I used it for the first time this morning It was such a pleasure, it sang like a dream.
Be assured, I will recommend you to not only my friends, but anyone who needs their equipment serviced. Their machines will be returned in perfect working order and will have received such a friendly experience from you.
Once again, thank you.

P.M. Shropshire (9th February 2018)

Brilliant to talk to staff to get the best advice on what to buy. Staff are always honest and the most helpful they can be. I wouldn’t hesitate to recommend you to anyone. You are just the best (and the machine is great too)!

E.L. Somerset (8th February 2018)   Product purchased: Pfaff Hobby 350P Embellisher

Hello. I would like to pass on my huge thanks for the excellent service that I received with my sewing machine purchase. Although my original machine was actually delivered damaged, I cannot emphasise how wonderful it was to be able to call up, speak to someone who could help and have a new machine delivered 24 hours later.
Special thanks to Dave who I spoke to. He oversaw the process from beginning to end and kept us informed of what was happening.
I have been happily ‘playing’ with my new machine today and I love it!
Thanks again.
Kind regards

S.E. Warwickshire (30th December 2017)

First of all l know about this mark is very good so I was not warring I knew I will get same thing good and I really enjoy my sewing machine.

B.N. Milton Keynes (26th December 2017)

Hi Russell
I have yet to open the package because I am saving it for Christmas so I can't comment on the machine itself.
I have called SMD a couple of times and each time you have been of huge help. Very patient in helping an indecisive person work out what they want and need! I really felt like you wanted me to get the best thing for me rather than what you wanted me to buy.
The delivery was so quick and very convenient to be given a 1 hour window. No waiting in from 9 until 6!!
The guarantee, the prices you offer, your huge range don't seem to be matched by anyone else.
I will certainly come back to you in the future.
Thanks for all your help.

R.Y. Herts (14th December 2017)   Product purchased: Janome MXL50 Sewing Machine

Dear Mr.Forrester,
No problem. Machine arrived today. Now packaged up and squirrelled away in the boot of my car.
Impressed by your prompt service.
Kind regards,
and a Merry Christmas,

K.K. Devon (8th December 2017)

Hi Russell
Just wanted to say thank you for matching the price of my new sewing machine. It has just been delivered. What good service I look for ward to unpacking it and having some fun!!

H.M. Leicester (6th December 2017)   Product purchased: Pfaff Passport 3.0 Sewing Machine

Rebecca,Dave & all at SMD
Just wanted to let you know my machine arrived safely before 11am! Thank you for your help and for such great service. I will definitely recommend you to my friends and family.
Best wishes x

N.D. Lincs (6th December 2017)

Hi Russell,
I just wanted to say thank you for your most helpful response which has helped me order the correct item. As I am not a needle woman and, was buying this for my daughter, your advice was crucial. Hopefully next time we place order it will be more substantial!
Kind regards,

M.L. Banffshire (5th December 2017)   Product purchased: Janome 200340001 Embroidery/Darning Foot (Open Toe) Category B