Testimonials

Good job

Hello, I received my brother overlocker yesterday, so pleased with it. I would like to take this opportunity to say what a fantastic service you provided, all the free goodies was fantastic, I will definitely recommend your company to my family and friends.
Thank you again for such an easy and fantastic service.

H.R. Dumfries And Galloway (19th July 2017)   Product purchased: Brother 1034D Overlocker

Just to say a big thank you for such a great sale and delivery of our Brother 4234D overlocker.
Placed order 1315 on 12th July, received it on 13th, delivered to our Narrowboat ( at pub car park).
Thank you again, I will certainly recommend your company.

S.C. Staffs (13th July 2017)   Product purchased: Brother 4234D Overlocker

My 8050xl sewing machine arrived this morning well into the 1hr window for the delivery time. took no time to set up and start sewing.

R.S. West Yorks (11th July 2017)   Product purchased: Janome 8050XL Sewing Machine

Never used this company before but I have to say their service is second to none. The machine arrived within 2 days of ordering. Was notified of delivery date and another message with the time slot. The free gift was gratefully received and was of excellent quality. It was a pleasure to do business with, thank you.

T.K. Devon (5th July 2017)   Product purchased: Janome 8050XL Sewing Machine

I have delayed my review until I actually had time to use the machine. I can now say that along with the service, price, prompt delivery and unexpected free stuff (loads of thread in a range of colours) I am very pleased with my purchase too. This is a good all rounder for people who like to sew, but are not after the 'embroidery' side of things. I would recommend this company and this machine. Thank you to Sewing Machines Direct.

V.E. Lincs (2nd July 2017)   Product purchased: Janome 525S Sewing Machine (Special Edition)

Hi. Just to say my machine arrived today, safe and sound. And a very useful free gift.
A very special Thank you to Amy, for her patience and help.
My machine is up and sewing,woo hoo, like Christmas here today.
Service is 5*. Once again. Thank you. Best wishes. :))

J.M. Glos (26th June 2017)   Product purchased: Janome MC500E Embroidery Machine

Hello Russell
I received my steam press yesterday and have used it today. All the bedding here is 100% cotton and your press makes very light work of it.
Its great thank you, I would also like to thank the very thoughtful person who obviously realised it was being delivered to Portugal so added a European plug!
Best regards

S.D. Portugal (23rd June 2017)   Product purchased: Frister & Rossmann Lily Power Steam Press AST526

Excellent service my steam press arrived 24hrs after I ordered it can't ask for more than that! Would definitely use them again.

B.C. Lincs (16th June 2017)   Product purchased: Frister & Rossmann Lily Power Steam Press AST526

Dear Rebecca,

I just wanted to write a quick email to thank you so much for such a great service. I received my sewing machine back today after a three day turn around. I am so impressed with how friendly and efficient your company were and am delighted that you were able to fix my machine.
Thank you so much.
Best wishes,

T.P. Herts (15th June 2017)

Hi Russell, Just want to say a big thank your for the Janome coverstitch machine, it arrived next Monday, I'm very happy with it. I was busy telling everyone about it, and I'm sure ,y friend,Jasmine is just about to order hers from you.
Thank you again for a fantastic service your are providing.

Kind regards

K.D. Ireland (12th June 2017)   Product purchased: Janome 2000CPX Cover Hemmer

Hi Russell
I just wanted to let you know that my sewing machine just arrived safely! I haven't tried it out yet, but all looks intact.
The DPD delivery service was good - they emailed me with a one hour time slot, so it was convenient to wait in for it - they delivered to the door.
Many thanks

M.T. Slovakia (12th June 2017)   Product purchased: Pfaff Smarter 160S Sewing Machine

Hi

I just want to say thank you for the amazing service when purchasing my V3. Your team kept me informed of the process by email and phone and were extremely helpful. I remembered your excellent service from buying my sewing machine from you many years ago so it was a no brainer to come back and get my new embroidery machine from you. My other embroidery machine was a gift or else that would have been from you too! Apart from being wonderful people, I was surprised to see you have included an amazing sewing kit as well as my order. What a treat! I wish I could order all my shopping from you. If you ever branch out - let me know!

A.C. Manchester (10th June 2017)   Product purchased: Brother Innov-Is V3 Embroidery Machine

Hi Russel and Amy, Just a quick not to say my new Jarome txl607 arrived today and I LOVE it.So quiet and the stitch choice is amazing. And ALL those free gifts.Wow. Can't thank you enough.
You priced match the machine aswell what more could anyone want.
Excellant customer service and next day delivery as promised.
I have no problems giving you 10/10.

Many many thanks

K.P. Hants (2nd June 2017)   Product purchased: Janome TXL607 Sewing Machine

Hi Dave, just wanted to let you know i was really ecstatic about your service. We just gave the sewing machine to my daughter and she was so excited.

I am very impressed with all the extra things you sent - especially by including an adaptor for the plug so we wouldn't have to worry about buying one. The service was all amazing - and all the accessories you sent put the cherry on the top!

In fact they may be coming to UK in the summer, and we're thinking of buying two more (I have another daughter who would like to start teaching how to sew).

They're coming in July - and we're going to book their tickets in the next couple of days. Once the tickets are booked, and we have an address I'll be in touch with you again.

Once again - thanks for your outstanding and thoughtful service - you definitely win the prize for best customer service.

All the best,

S.S. Jerusalem (1st June 2017)   Product purchased: Janome PS1030 Sewing Machine

I needed to replace a very well used Frister Cub 8 and spent a long time deciding where to look . I was interested in a Janome and the web site provided special offers and comparison details. Delivery was within 24 hours of ordering! I have used the new machine already following the easy to use instructions and the stitches were perfect! But the free gift of Frister Rossman scissors and cottons was really delightful ! Very pleased with my purchase. Thankyou.

A.F. Glos (25th May 2017)   Product purchased: Janome SMD Exclusive SMD2000 Sewing Machine

Hi Dave
Just a big thank you to you and Daniel for fixing my baby! Working beautifully. Please tell Rebecca arrived safe and sound in perfect condition.
Thank you all for a fantastic service and will be sending back again next year.
Best wishes

C.F. Essex (25th May 2017)

I can not believe how quick the delivery was ordered and received within days. Only done stitch test to try it out but am eager to get sewing with it. Machine looks fantastic and is what I was looking for. Being in the industry of clothing I know it will be a great asset / help to me for the garments I makes at home.

J.S. South Yorks (19th May 2017)   Product purchased: Janome 2000CPX Cover Hemmer

Good afternoon,
Just a quick email to say how helpful karen was when I enquired about a machine on your Facebook page.
She was very polite,helpful and accommodating during our Facebook conversation which persuaded me to make my purchase.
I have had a very positive shopping experience thanks to karen and I think she is a credit to your company.
I look forward to doing business with her again.
Kind regards

A.F. Somerset (18th May 2017)   Product purchased: Frister & Rossmann 6423 Sewing Machine

Hi Russell,
I just wanted to say thank you to your service team for getting back to me this morning.
I spoke to Dave and he was extremely helpful. Although we didn't fix the problem while I was on the phone with him, I kept trying what he advised and I've managed to sort it out now.
Once again, thanks so much for the great customer service and I'd appreciate it if you could pass along my thanks to Dave.

P.G. West Yorks (12th May 2017)   Product purchased: Janome XL601 Sewing Machine

I ordered a Janome 8002DX on Thursday. It arrived this morning. Plus the free gift of Overlocking threads etc.
I just want to thank you for a fantastic service. I couldn't be more pleased.
Thank you very much,

E.T. Gwynedd (12th May 2017)   Product purchased: Janome 8002DX Overlocker