Good job

I picked up my sewing machine recently and had to let you know how pleased I am with it.
When I used it for the first time this morning It was such a pleasure, it sang like a dream.
Be assured, I will recommend you to not only my friends, but anyone who needs their equipment serviced. Their machines will be returned in perfect working order and will have received such a friendly experience from you.
Once again, thank you.

P.M. Shropshire (9th February 2018)

Brilliant to talk to staff to get the best advice on what to buy. Staff are always honest and the most helpful they can be. I wouldn’t hesitate to recommend you to anyone. You are just the best (and the machine is great too)!

E.L. Somerset (8th February 2018)   Product purchased: Pfaff Hobby 350P Embellisher

Hello. I would like to pass on my huge thanks for the excellent service that I received with my sewing machine purchase. Although my original machine was actually delivered damaged, I cannot emphasise how wonderful it was to be able to call up, speak to someone who could help and have a new machine delivered 24 hours later.
Special thanks to Dave who I spoke to. He oversaw the process from beginning to end and kept us informed of what was happening.
I have been happily ‘playing’ with my new machine today and I love it!
Thanks again.
Kind regards

S.E. Warwickshire (30th December 2017)   Product purchased: Janome DXL603 Sewing Machine

First of all l know about this mark is very good so I was not warring I knew I will get same thing good and I really enjoy my sewing machine.

B.N. Milton Keynes (26th December 2017)   Product purchased: Husqvarna H Class E10

Hi Russell
I have yet to open the package because I am saving it for Christmas so I can't comment on the machine itself.
I have called SMD a couple of times and each time you have been of huge help. Very patient in helping an indecisive person work out what they want and need! I really felt like you wanted me to get the best thing for me rather than what you wanted me to buy.
The delivery was so quick and very convenient to be given a 1 hour window. No waiting in from 9 until 6!!
The guarantee, the prices you offer, your huge range don't seem to be matched by anyone else.
I will certainly come back to you in the future.
Thanks for all your help.

R.Y. Herts (14th December 2017)   Product purchased: Janome MXL50 Sewing Machine

Dear Mr.Forrester,
No problem. Machine arrived today. Now packaged up and squirrelled away in the boot of my car.
Impressed by your prompt service.
Kind regards,
and a Merry Christmas,

K.K. Devon (8th December 2017)   Product purchased: Brother Innov-Is 15 Sewing Machine

Hi Russell
Just wanted to say thank you for matching the price of my new sewing machine. It has just been delivered. What good service I look for ward to unpacking it and having some fun!!

H.M. Leicester (6th December 2017)   Product purchased: Pfaff Passport 3.0 Sewing Machine

Rebecca,Dave & all at SMD
Just wanted to let you know my machine arrived safely before 11am! Thank you for your help and for such great service. I will definitely recommend you to my friends and family.
Best wishes x

N.D. Lincs (6th December 2017)

Hi Russell,
I just wanted to say thank you for your most helpful response which has helped me order the correct item. As I am not a needle woman and, was buying this for my daughter, your advice was crucial. Hopefully next time we place order it will be more substantial!
Kind regards,

M.L. Banffshire (5th December 2017)   Product purchased: Janome 200340001 Embroidery/Darning Foot (Open Toe) Category B

Hello, I just wanted to extend a massive thank you to your engineer, Dave, who helped me with a bobbin problem on my Janome JP760 today.
What a lovely man! Very patient, and knowledgeable, and full of good advice to prevent future problems. Dave is worth his weight in gold.
Please pass on my thanks and appreciation.
Kind regards

J.K. Essex (30th November 2017)

To whom it may concern,
Just a quick note to thank Karen for her help online chat today! Also received a good discount on the Janome 500 machine which made it the cheapest I could find in the UK. She then assisted me with finding threads and backer stabiliser!
Thanks again

R.S. Carmarthenshire (30th November 2017)   Product purchased: Janome MC500E Embroidery Machine

I have no hesitation in recommending Sewing Machines Direct. Delivery was just as stated, (next day.)
Packaging was well done and the goods as described are first class.
I wish more firms would be as competent as S M D.
Kind regards

D.G. Cumbria (28th November 2017)   Product purchased: Janome 216s Sewing Machine

This note is to let you know that I got the sewing machine to day 20/11/2017 and I would like to say that your service and commitment is of the highest quality ,I recommend your bussiness ioo%.

T.R. Ireland (27th November 2017)   Product purchased: Husqvarna H Class E10

Delighted with my new Janome DXL603. Your advice was excellent and the level of customer service received from both Dave and Cathy was outstanding. I would definitely recommend Sewing Machines Direct to anyone looking to purchase a new sewing machine or get an existing be repaired or serviced. Thank you for the threads and scissors, it was a lovely surprise.

S.M. (18th November 2017)   Product purchased: Janome DXL603 Sewing Machine

Hi Russell and Karen,
My new machines from SMD, namely a Janome MXL50 computerised sewing machine and a Brother Innovis 97e Embroidery Machine arrived yesterday, along with my fabulous bonus freebie gifts and I'm absolutely thrilled! I haven't had a chance to try them as yet, but have had them out of their boxes to check them over and I'm so impressed with the quality of both of the machines. I can't thank you both enough for all of the help and advice you've given me over the past year, Russell earlier in the year and Karen more recently, because I've now found exactly what I've been looking for in the Janome MXL50 and the Brother Emb. Machine is something I've really wanted for a long time but never dared commit to due to the cost; your offers on both machines have now enabled me to fulfil a long held dream! The bonus gifts are just amazing and I can't believe how lucky I am! Christmas has definitely come early for me!

These days it's very unusual to find a Company as efficient, courteous and as helpful as yours and I'm incredibly impressed and grateful to have found you. That said, I will have no hesitation in returning should I wish to purchase anything more in the future and will definitely be recommending you highly to my family and friends. Thankyou so much for your patience !

A.H. East Yorkshire (10th November 2017)   Product purchased: Janome MXL50 Sewing Machine

Hi Russell
I just wanted to say a huge thank you to yourself and Karen.
Karen was extremely helpful when I was trying to choose a new machine. She even answered my email when she wasn’t in the office.
This is the 3rd machine I’ve purchased from you and I have no doubt I’ll be using you again.
I cannot praise you and your staff enough.
I’m sorry this is a very late email but I’ve been busy with our second grandson, now 3 weeks old. The only thing I managed to do was some tiny sheets for his Baby Nest I made.

C.R. Basingstoke (6th November 2017)

Thank you Russell for advice and sourcing the Horn Hobby Chair which was delivered direct from Horn today. Delivery was very quick. As well as being comfortable whilst working I have 'eye candy' for the sewing room ;). I recommend your business to anyone looking for machines or associated items for sewing or machine embroidery. SMD know the products they sell and are happy to offer advice.

V.D. North Yorkshire (2nd November 2017)   Product purchased: Horn Furniture The Hobby Chair

Oh my goodness! My sewing machine has arrived! Amazing because deliveries to us usually take much longer. I’m very impressed!

I have unpacked it and it all looks perfect. I shan’t use it for a while, as it’s my Christmas present. It’s going to be difficult to resist but I must and I can look forward to having lots of fun with it at Christmas 🎄

Thank you again and best wishes to you all at SMD.

G.R. Kerry (1st November 2017)   Product purchased: Janome MXL50 Sewing Machine

Just a short note but a big THANK YOU for such prompt and speedy delivery of my sewing machine. Wow. Spectacular. Really appreciated this wonderful service.

R.Y. Leicester (30th October 2017)

Hi there,
Well here I am with my long overdue feedback on my Jamone Sewing machine model J3-24. Sorry it's taken so long. Can't believe it was April when I purchased it. Was busy quite soon after my purchase with holidays a Wedding in Cornwall & lots of hospital appointments for my husband. He was then in hospital all of August coming out in September, so my time has been taken up.
I had used my machine for odd repair jobs , but last night I made a 70s disco shirt for my Son for where it pink day for today, & was very pleased how the machine operated.

Right my review.

I was very pleased with the operating of the machine.Very smooth running. Absolutely love the needle threader .Threading of it was easy,I really thought I wouldn't remember how to do it , but I threaded it first time last night, which was fantastic as I was the only one up & normally would just have had to keep trying with my old machines. I must admit as yet I have only used straight stitching & zigzag , but now I've got back into making things I'm sure I will use other things. I found the instruction book easy to follow. I will look forward to using the blind hemmer , which I think will be most useful.The Lightness of the machine is brilliant. No lugging about.Just love the box of cottons & so useful to have all the scissors.

There was the odd thing that I found not as good as other machines I have used.
I wonder why the presser foot lifter is in such an awkward position. I find it most uncomfortable. Any other machine I have used it has always been at the back , kind of behind the needle, & I would use my right hand to put it up or down. I still go for that same spot, I expect I will iventually get used to it. Perhaps modern machines are all in the same position as this now days & I guess it's what I've been used too.
I really miss having a place the right hand side below the hand wheel to put my tools bobbins & scissors etc. I know I could put stuff in the extension table but don't find it very accessible. My husband has bought me a wooden sewing box, so getting used to that, but still tend to automatically go to the right hand side for things, again I guess I will eventually get used to it.
My only other moan is the case. I find it a bit slow to lift the handle on the machine when putting it away & try to push the foot control wires & plug in. I seem to keep trapping them, then the Handle falls down so I start again. On saying that , of cause I realise that if it had a cover as I've been used to it would be so much heavier. I guess you can't have everything, & like I said earlier I love that it's so easy to move around.

Hope you don't mind me being critical of the odd thing. I enjoyed using my machine last night , & look forward to using it a lot more.

P.B. Leicester (19th October 2017)   Product purchased: Janome J3-24 Sewing Machine