This is the second time I have used Sewing Machines Direct and I cannot fault their excellent service. I ordered my sewing machine and it arrived the next day with a delivery company who texts you a timeframe for when you can expect your order (very helpful). The price of my sewing machine was very competive and the free gifts are wonderful. I have every colour cotton you could ever want and the scissors are great. This really sets them apart from other sewing machine retailers. My last order from them was over 8 years ago and it's great to see that their customer service has remained just as excellent. I will always make my sewing machine purchases from Sewing Machines Direct. Thank you.
K.S. West Mids (15th September 2016) Product purchased: Janome CXL301
I just want to say a big thank you for your prompt service. On Monday I received my order of the Pfaff 260c sewing machine as promised.
So quick and easy. Thank you once again.
J.C. Northants (15th September 2016) Product purchased: Pfaff Smarter 260c
I would like to add to your excellent testimonials. The machine arrived the following day just as promised and was so safely packed that being delivered upside down did not do any damage. I was replacing an identical machine so knew what to expect but the 'extras' were amazing. I am sure I now have enough thread to last a lifetime and the scissors were a nice surprise. I also liked the list of available accessories which I had not seen before and, I am sure, will be very useful. So, top marks for excellent service and going the extra mile. I thoroughly recommend Sewing Machines Direct.
S.H. Cornwall (14th September 2016) Product purchased: Janome SMD Exclusive 6125QC
Just wanted to thank you for your amazing service. I bought my sewing machine from you last year and have been so pleased with it. Yesterday I ordered some bits and by 8.40 am today they arrived. Your company certainly puts the Great In Great Britain.
L.M. South Wales (10th September 2016) Product purchased: Janome SMD Exclusive 6125QC
Taking time to write this review because service recieved from this company so excellent. Delivery was very quick, information on when to expect up to date and accurate and appreciated, so refreshing these days to get a one hour time slot! The big box of extras, threads, scissors and so much more, was better than expected, my daughter is thrilled and well set up for her fashion degree :) Many thanks
E.C. Derbyshire (8th September 2016) Product purchased: Janome 525S SPECIAL EDITION
I want you to know how thrilled I am with the service of your company. I recently purchased a Janome overlocker and could not believe the ease and efficiency in ordering and delivery. today, I received my Elna sewing machine and yet again the service was outstanding. The advice I received prior to purchase was perfect and my particular needs were addressed and proved to be perfect. I cannot thank you enough and have already advised my sewing colleagues to contact you.
Many, many thanks.
P.B. Surrey (5th September 2016) Product purchased: Janome 8002DX
I just want to say how unbelievably impressed I am with your service. You price matched the machine I wanted, then added extra free products. Ordering was easy, delivery was swift and absolutely on time. I wouldn't hesitate to recommend you. Thank you so much,
E.G. Warwickshire (1st September 2016) Product purchased: Janome 525S
I researched sewing machines extensively on the internet, and found Sewing Machines Direct gave the most straightforward, concise and comprehensive information about their models, and also gave a good account of their company, so that I felt reassured in my online purchase. The machine arrived exactly when SMD said it would and in excellent condition, and delivery was free (all remarkable as I live on the Isle of Skye). The machine has every feature I wanted, runs smoothly and is easy to operate. It is very competitively priced, and SMD provide a 5 year guarantee. They have astounded me with the enclosed free gifts including 50 reels of cotton and 5 pairs of scissors! I am a truly satisfied customer. Many thanks.
K.N. Isle of Skye (27th August 2016) Product purchased: Janome SMD Exclusive SMD2000
From down town Cornwall,just to let you know that the sewing machine arrived at 1135,can`t get better than that,anyways the Boss,wife,is highly delighted with the machine and with the rest of the items sent with it,now I can get her to maybe sew up my Archery trousers that I have just bought.
Anyway Thanks for a fast and very efficient purchase I am sure it will be getting a good work out in the coming weeks,
M.B. Cornwall (25th August 2016) Product purchased: Husqvarna H Class E10
I recently purchased a Babylock Ovation. Initially I chose the Evolution, and ordered that model, obviously having a senior moment. I emailed Russell to ask if I could change my order to an Ovation - no problem, all sorted out in a flash, and on a Sunday too. My overlocker arrived on Tuesday, an amazing machine and so easy to use. I am delighted and will be recommending Russell and team in future. Thank you all!
P.W. Staffs (18th August 2016) Product purchased: Baby Lock Ovation (BLES8)
Ordered Janome overlocker late Monday night. It arrived by courier 8.30 am Wednesday. Fabulous machine and it came with a free gift of 12 large reels of cotton, 5 pairs of scissors as well as needles, tape measure and stitch ripper. Would highly recommend this company, super service second to none.
S.F. Worcs (17th August 2016) Product purchased: Janome 8002DX
Yesterday I phoned Sewing Machines Direct after seeing their website. I spoke to Russell, who answered my questions (I was nervous after a bad experience with a different retailer) and I ordered a Husqvarna Viking E20. It arrived today and I have already used it to make some arm-covers for a sofa. It is everything I wanted in a sewing machine and I am looking forward to dressmaking projects. So, I add my five stars to the many other happy customers of this company, and in the future I will research companies with Trustpilot before I buy. Thank you Sewing Machines Direct :-)
M.H. South Wales (12th August 2016)
I have yet to fully test the Brother v5 but delivery was prompt. I was kept up to date on what was happening. so far so good. Thank you
P.F. Dorset (4th August 2016) Product purchased: Brother Innov-Is V5
Would you please tell Dave in the workshop that he is my hero! He has cured my overlocker problem over the phone!!!!
This is the second time I have had dealings with the delectable Dave and he is worth his weight in gold! So much so that I shall be ordering ALL my machines from you in the future (next couple will be ordered very soon indeed!) Thank you again, www.mrspapendick.com/
C.W. Staffs (2nd August 2016)
I was most amazed this morning when my new sewing machine arrived. I didn’t realise that it would come with a veritable treasure trove of extra goodies, like scissors and a big box of sewing thread! Thank you so much, you’ve made me very happy! I can’t wait to try the machine.
My trusted Elna that I’ve been sewing with for ±26 years finally died … making me very sad, more so because my dad bought it for me. He died in 2004 and it was one of the wonderful things I had that always reminded me of him. But you’ve done a lot to make me feel better.
E.W. Derbyshire (2nd August 2016) Product purchased: Janome TXL607
This was a present; the box of reels and accessories really added sparkle to the present experience; packed really well. Janome dks100 special edition works straight out of the box, so simple to use, tuition video helps. One very happy 'sewing bee fan' girl friend- thank you. Packed well and arrived on time. Well done.
C.F. Herts (30th July 2016) Product purchased: Janome DKS100 SPECIAL EDITION
I ordered my machine (Janome DKS100) Wednesday morning and it arrived Thursday. I was kept informed about the delivery and given options to change date or for it to be placed in a safe place if I was out. I am SO pleased with my choice of machine, it does everything I want and more. Very quiet and smooth running. Very easy to use. Very good price, and lots of extras included for free. The machine also comes with a 5 year guarantee.
K.W. Yorks (30th July 2016) Product purchased: Janome DKS100
Hi Russell, I just wanted to say how impressed I have been with the service your company gave me when I had problems with my sewing machine. Thanks to you all.
With kind regards,
J. H. Kent (24th July 2016)
perfect stitch using either single or twin needle,very fast ,so would be ideal for true overlockers, would really recommend this machine,pricey but you get what you pay for, excellence
C.A. Suffolk (24th July 2016) Product purchased: Baby Lock Eclipse 2 (BLE1DX-2)
I received PE Design 10 yesterday as promised. I would like to say a very big thank you, your service has been exceptional and I have and will continue to pass your company name on to my friends, not to mention my embroidery groups on Facebook. I hope they will do business with you.
N.V. Conwy (22nd July 2016) Product purchased: Brother Innov-Is XV