This company is incredible. I dealt with Russell who I believe is one of the company directors. Extremely helpful gentleman who had my machine promptly delivered to me. I bought the Janome QXL605 and having only had it a few days, I can say with confidence that this machine is amazing. I love the automatic cutter and the machine runs so quiet in comparison to my old machine. It is a heavier machine than my last by I like that, as my old one tended to jump around my table. This machine is going nowhere. So happy with my purchase and the extra freebies that came with it. Thanks again for your excellent service. I look forward to dealing with you again.
L.L. N Ireland (18th January 2017) Product purchased: Janome QXL605 Sewing Machine
I bought a Janome/SMD 664D overlocker. I have no experience with overlockers but the machine is easy to use and has a relatively simple threading system with clear instructions on the accompanying DVD and pictorially adjacent to the lower loopers on the machine itself. I also have a Janome/SMD 3000 bought several months ago from Sewing Machines Direct. Both machines were well priced, appear well made and sew beautifully, and arrived in good condition thanks to good packaging.
P.B. Ireland (18th January 2017) Product purchased: Janome SMD Exclusive SMD644D Overlocker
Took 2 months too take the plunge and use my brother innovis 955 embroidery machine and I love it. I was apprehensive as I have never used one before but I would definitely recommend this product xx
J.D. Cleveland (16th January 2017) Product purchased: Brother Innov-Is 955 Sewing and Embroidery Machine
I am delighted with the quality of the machine - nice and solid and well made; delivery was next day with good communications so I could plan my day accordingly and the free gift exceeded expectations. I got a little bit stuck with setting up the machine but nothing serious. It is very quiet and the needle threader amazing. Not had chance to do much sewing with it yet but so far very pleased.
J.H. Derbyshire (12th January 2017) Product purchased: Janome SMD Exclusive SMD2000 Sewing Machine
Oredered a lovely looking overlocker bag.the product was delivered on time was a lovely colour and excellent quality . I am so very pleased with this item and would definitely recommend Them and this product .
W.W. South Yorks (11th January 2017) Product purchased: SMD Overlocker Carry Case with Polka Dots
I can't thank SMD enough for making my first online, sewing machine purchase go so smoothly. Despite an initial problem, Russell, Rebecca & the team soon came to my rescue. I received excellent service and it seemed that SMD's team went over and above what I might have expected from a high street store, who have greatly disappointed me in the past. I'm now the proud owner of a Husqvarna Viking Opal 690Q and as yet, I've not been at all disappointed. I'm hoping that it will prove a lot more reliable than my previous Janome. Happy days.
S.C. Cambs (8th January 2017) Product purchased: Husqvarna Opal 690Q Sewing Machine
Brilliant. Best Customer Service.
Thanks so much to the team at SMD. They gave me advise on different machines before I bought one, I haven't sewn for a long time. The delivery was super fast, I was able to track it myself, and it arrived the next day. I got a little stuck when I tried to use the machine but I got great help afterwards too. They spend time with me on the phone even though it was a really busy day for them and they had lots going on themselves. They called me back when they said they would which is a miracle in itself these days. I really couldn't ask for more. Thank you to all at SMD.
J.F. N Wales (1st January 2017)
Perfect service. Had a small issue with delivery and Russell went out of his way to (very pleasantly) deal with it. The machine and all the extras arrived on time, and I've already made two cushion covers. Very happy and would highly recommend. Sewing Machines Direct offer the kind of customer service that we should all expect but unfortunately very rarely receive. Thank you.
A.G. London (30th December 2016) Product purchased: Janome 8050XL Sewing Machine
Emailed for advice (which was given very promptly) and then ordered two feet which were delivered less than 24 hours later.
What more could you ask for? Thank you
M.M. Shropshire (30th December 2016)
WOW! The best service I've ever had.
I ordered a Pfaff Smarter 260c at 4.15 on the Weds after Xmas and it arrived at 11.15 the next day (with texts from the delivery co and options to amend delivery if necessary). The machine is fab and so is SMD's service. I had a problem getting the tension right and called their Helpline who diagnosed the problem and coached me through how to put it right (I hadn't loaded the bobbin right). I wouldn't hesitate using this company again and would thoroughly recommend them.
M.H. Essex (30th December 2016)
I ordered my sewing machine yesterday, it arrived at 9.15 this morning. Not just the machine arrived but the quilting kit and a box of assorted coloured threads ( not tried the threads yet ) ....! Very very pleased with the machine and with the customer service. What more can I say... I'm a happy bunny....! Thank you Russell...
R.O. Norfolk (30th December 2016) Product purchased: Janome DKS100 Sewing Machine
Over the moon with the help from these guys, as I was buying for my wife and hadn't a clue, Russel was really helpful and arranged everything for me, I ordered and machine was delivered next day just in time for xmas thanks so much.
G.O. Essex (30th December 2016) Product purchased: Brother Innov-Is V3 Embroidery Machine
Pfaff Smarter 260c Even though I ordered my new sewing machine on late on 24/12/16, it arrived with me in Ireland by the following Thursday, which i thought was pretty good. Excellent price for my Pfaff 260c with nice accessories including extension table and threads and scissor packs. So far the machine does everything i have asked of it and I'm delighted with it. The last machine I bought was 30 years ago, so auto threading, one touch button holes, overlock facility and blind heming are like a dream come true!
R.B. Ireland (30th December 2016)
Just to let you know that I've buffed the needle plate and my machine is now working perfectly. I just want to say that I am so impressed with your customer service, especially as it's 3 years since I purchased my machine. I've recommended you to so many sewing friends and will continue to do so.
S.M. Merseyside (28th December 2016)
A fantastic machine at an excellent price with all the accessories included. Brilliant telephone support, very friendly and delivered the next day.. highly recommended.
N.H. Worcs (27th December 2016) Product purchased: Janome SMD Exclusive SMD4000 Sewing Machine
Fast efficient and hassle free. I was impressed with the choice of pickup points I had access to for the collection of my order.delighted with my new machine and the extras that came with it.
L.A. East Renfrewshire (26th December 2016) Product purchased: Frister & Rossmann Jaguar 234DF Knitlock Overlocker
I ordered a Horn Maxi Eclipse sewing machine cabinet from SEWING MACHINES DIRECT, A Christmas present for my wife. The cabinet arrived this morning December 21st,I must say I am absolutely delighted with the cabinet and the service. The wife is delighted too. Great service .Great product.
G.G. Durham (21st December 2016) Product purchased: Horn Furniture The Maxi Eclipse 2022 Cabinet
Possibly the best customer experience I have ever had. Cannot praise Sewing Machines Direct enough for their courtesy, customer care and efficiency. I received a phone call a couple of days before delivery to confirm when my machine would be delivered, and because it was a few days before Christmas, the person on the phone was very careful how he worded the information, concerned that he might spoil a Christmas surprise! The delivery was very easy to track, exactly on time, and as for the machine itself, a dream of many years has been realised, it is wonderful. I would recommend it without reservation.
F.C. Devon (19th December 2016)
I purchased online and delivered free the following day within the one hour time slot
First rate purchasing and delivery process.I phoned the help line to confirm the delivery window and my call was answered immediately by an extremely friendly and knowledgeable gentleman called Dave (I think). The time slot was was arranged within minutes and sent to my phone and Dave followed up with a confirmation phone call. Needless to say the machine arrived right on time. Most impressed
N.P. Glos (16th December 2016) Product purchased: Janome 2015s Sewing Machine
Bought this model because I needed a basic machine with no frills. Result was beyond expectations with lots of stitch types and the freebies (50 reels of cotton, pack of 5 assorted scissors, etc, etc) was unbelievable. On the downside (very picky) the sewing light is not as bright as I would like. On the whole, an excellent machine for the price and I would thoroughly recommend it.
C.D. East Sussex (15th December 2016) Product purchased: Frister & Rossmann Cub TLX Sewing Machine