Sewing Machines direct sales of online sewing machines







Testimonials
We are aware that in today's increasingly competitive environment, it is important that we continue to focus our efforts in maintaining the first class customer service that we try to provide. Feedback lets us know what we are doing well and also what we can do better and by receiving the following comments from customers and also by the amount of repeat and recommended business we receive, we feel that we are going some way to achieving our goals and that our efforts are being recognised and appreciated. The following comments are all completely unsolicited and are a selection that not only relate to the level of service we provide but also to the products we supply and to our carriers who deliver a first class service.
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Hello, only I want to say to him that already I come my machine and once again every perfect . un greeting and thank you very much for a very good service. (S.M.F. Spain)

Comments: Thank you. From the time of ordering the machine on Tuesday receiving it reading the instructions and making trial runs on some old material on Wednesday was unbelievably less than 24 hours, the Janome is so quite running and worked straight out of the box, first class service and product. Best regards (M.A. Dorset)

I have purchased two sewing machines from you in the past and have been delighted with your prompt and professional service, including my purchase today of a sewing machine bag. Thank you- (M.S. Essex)

Dear Russell. What an amazing service, ordered Tuesday afternoon, delivered exactly within the time slot on Wednesday, and finding where we live is not easy even with sat-nav. Am loving the machine, although it will take me ages to learn all there is to know about it. I would really recommend the extra long arm of the Janome Memory Craft 7700 QCP for quilters. Many thanks for an excellent service. Regards, (S.E. Suffolk)

Comments: I'm really, really pleased with recent order. Pfaff sewing machine works fine, and you wouldn't believe how many dud machines I've returned to the store. And I'm just thrilled with the threads! Worth the cost of the sewing machine alone! Many thanks, (P.A. Norfolk)

Comments: Just to let you know that the machine I ordered arrived exactly on time at 1pm. I have been very impressed at the service and the updates about delivery which were very helpful indeed. The machine itself was bought as a back up for a 603 which I purchased locally 18 months ago but having tried this one out, although it is not computerised, it is very nice to use, sounds good and stitches extremely well. I can see this being used much more than I had anticipated. Initially I was concerned about buying off the internet but having read the reviews of the experiences of your previous customers I decided to give it a go and have been very impressed. Many thanks for the excellent - may I say unique in my experience to date - service. (H.V. Cornwall)

Hello Amigos. I speak on this occasion to say that I have received my machine, and it's beautiful, and threads, all the accessories, I am very happy with it. Thank you for the speed and how well they've done the shipping and insurance. Is not my last order because I am very happy with you, greetings until the next. (S.L. Spain)

Thank you for such a fantastic delivery service. My new machine arrived to the Isle of Man in less than 3 days from ordering. Followed next day by a surprise package of free gifts. I will never need to buy cotton again! (J.G. Ramsey, Isle of Man)

Hi Russell, Many thanks for the prompt delivery of my Horn sewing cabinet (it arrived just after Christmas) I thought you might like to know that I am really pleased with it - what a difference not to be lifting a heavy machine every time you want to sew! and it folds away so easily when sewing is finished. Kind regards (H.F. Co Mayo, Ireland)

Hi, I think it`s important to tell you how satisfied I am of the sewing machine I bought from yourself (Brother XL5500. Feb 2010) and the great customer service I had. I can believe of the quality of it, the accessories that came with it and the ease of use. It`s one of my best purchase in the last 2 years!:) I was just starting when I bought it and now I create my own patterns and clothes. Thank you very much and good 2012 (Andréanne - Email)

Dear Russell, Thank you so much for the good service you provided when I ordered my Overlocker. SMD has a very good reputation in Sweden - there´s a group on Facebook called ´Vi sytokiga´ (means something like ´We that loves sewing´) where you are often mentioned as THE place to order sewing machines from :) (E.A. Sweden)

Comments: My wife and I visited the Wrexham Store this afternoon to purchase a sewing machine, we greeted by very friendly and extremely helpful members of the staff. My wife's requirements were quite specific and the person helping us fully understood these requirements and selected a perfect machine for my wife. The package not only included the machine but a great selection of threads a set of really good scissors and several other goodies. I cannot fully express my complete satisfaction in this email with the help and service we received, every good report have heard from other customers is well justified. All I have got to do is stop my wife from playing with her new "toy" and let me have a go!!!! (D.T. Powys)

Thanks. Order received this afternoon, less that 24 hours from placing it. Very well done. Great service. (D.W. Dorset)

Ordered Frister Professional 404 late Sunday evening and it arrived, as promised, here at my work yesterday afternoon. What excellent service. I haven't used the machine yet but I don’t expect to be disappointed. Many thanks. Regards (P.D. Email)

Comments: Just to say many thanks for your excellent service! My embellisher arrived at the time you said and is a fantastic product. Many thanks indeed! (D.T. Bristol)

Hi Russell, I would just like to take this opportunity to thank you for the service that you and your company have provided me. You exceed all levels of customer service. Having dealt with lots of companies and deliveries to the Republic of Ireland your service was extremely quick and efficient. I ordered a machine on Tuesday and received the machine on Thursday. Its been a pleasure dealing you and your company. Thank you again. Kind regards, (S.S. Ireland)

Dear Russell. Just a quick email to say I have received my machine and am delighted with it ! I have never used a sewing machine before and found the instructions easy to understand and in only a few minutes I was up and running. The service & delivery have been excellent and I am also delighted with the free "extras" I got including the Spanish plug !! (nice touch) once again many thanks for the excellent service. Hasta Luego (S.J. Spain)

Hello, just wanted to say a big thank you for a friendly and speedy transaction. I'm really pleased with the PE Design 8 and impressed with the service you gave. Regards, (Sandy. Email)

Just wanted to say thank you - steam press arrived, exactly as your courier predicted at in his early morning email, at 1pm today, and i have had it out and used it - fantastic! Extremely happy with your service and quick response, and the product - congratulations! regards (M.S. Cambs)

Comments: Hello Russell, I received my Janome 6019QC, Quilters Companion machine from you in October, and was (and still am) delighted with not only the fabulous sewing machine, but all the wonderful free gifts that came with it! the quilting table, all the cottons in every colour of the rainbow, the scissors and every sewing foot that I am ever likely to need, I couldn`t stop sewing when I first got it as it was such a pleasure to use after my old decrepit Singer! Your advise, the service including delivery was amazing, and I am such a happy quilter now! thank you sooo much, (S.U. Sussex)

Comments: Hi. Just wanted to say how pleased I am with your company and the PFAFF 1050s Element machine that I purchased from you. Ordering and delivery went like clockwork. I have already tried out the machine and am very happy indeed, with the useful and substantial free gift being a real bonus. The machine offers excellent quality for the price. I would not hesitate to recommend your company to anybody. Incidentally, the thing that finally swayed me to order from you was that I noticed in the customer testimonials that you had given a generous discount to a charity that makes quilts for returning injured servicemen, what a great charity to support! Thank you. (L.T. Hants)

Just to let you know that i have just taken delivery of my new Speedy Mega Press, Thank you so very much for al your help, and the speedyness of getting the press here, considering we had a weekend and a bank holiday here, again thanks you so very much . i look forward to have many happy ironing hours with. Regards (P.C. Spain)

Comments: Dear Russell, I am really pleased with my sewing machine and the accessories that came with it. Thank you for a fast and efficient service. (A.C. London)

Comments: Amongst the best service i have ever received. Good communication, excellent product and gift and delivered next day and within the time indicated. Highly recommended (Bob. Email)

Hello! I received my machine yesterday!! Super packing, excellent communications, very good business!!! Very happy!!! Thanks a million! (Natali. Ireland)

Good afternoon Russell Just taken delivery of my Pfaff 1051 and free gift. Absolutely first class service, at very good price. Not sure how to leave feedback online but just wanted you to know that your company is probably the best I have ever used for online purchases. THANK YOU Kind regards, (J.M. Dorset)

Hi Russel. Just to let you know... that the sewing machine arrived at 9.30 this morning. Yes 9.30am on Monday the 2nd January even though we over 2500 ft up a mountain and virtually the last house in civilisation! Thank you so much for all the 'extras' - it was a wonderful surprise. Having had a quick (all morning so far) play....... I am ecstatic about it ... Thanks again. (D.M. France) P.S. Len's had to do all the cleaning etc as I can't put it down.....

Russell. I just wanted to say that the sewing machine arrived on time and the whole process was very efficient. Kind regards (J.T. Somerset)

Hi Russell. Just a short e.mail to say thank you! My Janome 6260QC arrived yesterday and I stayed up half the night using it - it is a dream, absolutely fabulous! Your service is excellent and if ever you need a testimonial for your website, I will give you a glowing reference without hesitation. It really was a pleasure doing business with you and I will certainly use your company again. Thank you so much. Best regards (J.N. Ireland)

Comments: Words can`t say how pleased i am with my recent purchase. The delivery was excellent and it came at the said time. After a bad experience ordering from ideal world and not getting the goods i had little faith. It has now been restored by you so thank you . Thanks also to Russel for his help. (S.B. Derbyshire)

Thank You. Sewing Machine delivered as promised... nice easy transaction... Good communication. Daughter very pleased: the starter pack that came with it was also greatly appreciated as it is a first machine and has set her up really well. Many Thanks guys and gals Regards (S.F. Leics)

Hello Russell. The sewing machine arrived all ok. I picked it up last night and it's perfect. Thanks for the threads. They're fantastic! Great service Thanks again for all your help (J.R. Kent)

Hi, Just want to let you know how delighted I was with the Janome sewing machine purchased online, the free delivery to me in N Ireland and all the free goodies. It arrived a couple of days after ordering it and all in perfect condition. I bought it for my mum for Christmas and she was absolutely delighted with it. Would recommend your company to anyone, so thank you very much. Thanks again. (M.R. Email)

Dear Russell, Delighted with the sewing machine and free thread and scissors which arrived well within the 1 hour delivery window. Really impressed with your company's great service. Thank you. Best wishes (R.G. Cambs)

Comments: Brilliant service. Brother Innovis 10A & table dispatched and arrived as promised. BIG - THANK YOU. Your Professionalism reflects your hard work (S.S. Hull)

Dear Sir/Madam I would like to thank you very much indeed for the excellent service you have given on the purchase of a sewing machine. It was delivered 17 hours after I ordered it which is outstanding! You were also kind enough to send me some extras - scissors, lovely threads etc. I have already recommended you to a friend, who will probably place an order soon. Thank you again. Yours sincerely (A.B.S. Leeds)

Hi Russell, I have ordered the Janome 5018 yesterday and I received it today. Excellent service. Many Thanks (C.D.N. London)

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Testimonials