Buy Now Pay Later Finance / Countdown Interest Bearing Credit Example

Buy now pay later with payments deferred for up to <12> months

Spread the cost with our buy now pay later finance available online and in store.

Our simple buy now pay later finance options allow you to spread the cost of your purchase over <48> months with an agreed deferral period.

Monthly repayments will start <6, 10, or 12> months after . Settle your agreement within the agreed deferral period and pay just an early settlement fee of £29.00.

All you need to do is:

1. Spend a minimum <£300> and above
2. Place a minimum <10%> deposit
3. Minimum finance amount after deposit <£270> and above

We offer <3> simple finance options to help you spread the cost of your purchases.

• <48> months buy now pay later finance, with the first payment deferred for <6> months on orders of <£300> and above
• <48> months buy now pay later finance, with the first payment deferred for <10> months on orders of <£300> and above
• <48> months buy now pay later finance, with the first payment deferred for <12> months on orders of <£300> and above

The table below shows you how much monthly repayments will be based on the total order value.

Order Value	Total Term (Months)	Defer Term (Months)	Deposit (10%)	Monthly Payments
<£300	48	6	£30	£10.21
£500	48	6	£50	£17.02
£1,000	48	12	£100	£38.78
£2,000	48	12	£200	£77.55>

Representative example:

Cash Price <£1,000>

Deposit <£100>

Loan Amount <£900>

APR representative <29.8%>

Interest rate <29.8% p.a. fixed>

<48> monthly repayments of <£38.78>

Total term of loan agreement <60> months, with the first payment deferred for <12> months

Total Amount Payable <£1,961.44>

Early Settlement Fee £29

If you require any further information about finance please call

Credit subject to status and affordability. Terms & Conditions Apply. <{Retailer Name as appears on FCA register} trading as {Trading Name}> is a credit broker and is Authorised and Regulated by the Financial Conduct Authority.

Credit is provided by Novuna Consumer Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk.

Interest Bearing Finance Example

Up to <48> months <19.9%> APR representative interest bearing finance

Spread the cost with our interest bearing finance available online and in store.

Our simple finance options allow you to spread the cost of your purchase over <24, 36 or 48> months.

All you need to do is:

1. Spend a minimum <£300> and above
2. Place a <10%> deposit
3. Minimum finance amount after deposit <£270> and above

We offer <3> simple finance options to help you spread the cost of your purchases.

• <24> months interest bearing finance on orders of <£300> and above
• <36> months interest bearing finance on orders of <£300> and above
• <48> months interest bearing finance on orders of <£300> and above

The table below shows you how much monthly repayments will be based on the total order value.

Order Value	Term (Months)	Deposit (10%)	Monthly Payments
<£350	24	£35	£15.77
£700	24	£70	£31.54
£1,200	36	£120	£39.20
£2,000	36	£200	£65.34>

Representative example:

Cash Price <£700>

Deposit <£70>

Loan Amount <£630>

APR Representative <19.9%>

Interest Rate <19.9% p.a. fixed>

<36> Monthly Repayments of <£22.87>

Total term of loan agreement <36 months>

Total Amount Payable <£893.32>

If you require any further information about finance please call < insert company number >

Credit subject to status and affordability. Terms & Conditions Apply. <{Retailer Name as appears on FCA register} trading as {Trading Name}> is a credit broker and is Authorised and Regulated by the Financial Conduct Authority.

Credit is provided by Novuna Consumer Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk.

Interest Free Finance Example

Up to <12> months 0% APR representative interest free finance

Spread the cost with our interest free finance available online and in store.

Our simple finance options allow you to spread the cost of your purchase over <6 or 12> months.

All you need to do is:

1. Spend a minimum <£350> and above
2. Place a <10%> deposit
3. Minimum finance amount after deposit <£315> and above

We offer <2> simple finance options to help you spread the cost of your purchases.

• <6> months interest free finance on orders of <£350> and above
• <12> months interest free finance on orders of <£1,000> and above

The table below shows you how much monthly repayments will be based on the total order value.

Order Value	Term (Months)	Deposit (10%)	Monthly Payments
<£350	6	£35	£35.83
£700	6	£70	£105
£1,200	12	£120	£90
£2,000	12	£200	£150>

If you require any further information about finance please call < insert company number >

Credit subject to status and affordability. Terms & Conditions Apply. <{Retailer Name as appears on FCA register} trading as {Trading Name}> is a credit broker and is Authorised and Regulated by the Financial Conduct Authority.

Credit is provided by Novuna Consumer Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk.

Interest Option Finance Example

Up to <48> months <29.9%> APR representative interest option finance

Spread the cost with fixed monthly instalments and a period where you have the option to settle interest free available online and in store.

Our simple interest option finance options allow you to spread the cost of your purchase over <48> months with an option period of <6, 12 or 18> months.

Provided your monthly instalments have been paid promptly, pay the outstanding balance before your <6th, 12th or 18th> payment is due and we will waive all interest charges and just charge an administration fee of £29.00.

All you need to do is:

1. Spend a minimum <£500> and above
2. Place a minimum <10%> deposit
3. Minimum finance amount after deposit <£270> and above

We offer <2> simple finance options to help you spread the cost of your purchases.

• <48> months interest option finance on orders of <£300> and above with an option period of <6> months
• <48> months interest option finance on orders of <£1,000> and above with an option period of <12> months

Your repayments start approximately one month after delivery of the goods. If the loan is settled within the option period, no interest is payable.

The table below shows you how much monthly repayments will be based on the total order value.

Order Value	Term (Months)	Option Term (Months)	Deposit (10%)	Monthly Payments
<£300	36	6	£30	£15.97
£1000	48	12	£100	£30.58>

Representative example:

Cash Price <£700>

Deposit <£70>

Loan Amount <£630>

APR representative <29.9%>

Interest Rate <29.9% p.a. fixed>

<48> Monthly Repayments of <£21.40>

Total Term of Loan Agreement <48 months>

Total Amount Payable <£1,097.20>

If you require any further information about finance please call < insert company number >

Credit subject to status and affordability. Terms & Conditions Apply. <{Retailer Name as appears on FCA register} trading as {Trading Name}> is a credit broker and is Authorised and Regulated by the Financial Conduct Authority.

Credit is provided by Novuna Consumer Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk.

Accelerated Payment Finance

Up to <48> months <5.9%> APR representative accelerated payment finance

Spread the cost with monthly repayments and the option of reducing the interest charged against the outstanding balance with additional payments.

Interest is recalculated when any additional payments are made on top of the monthly repayment, reducing the amount of interest and duration of the finance agreement.

Our simple accelerated payment finance options allow you to spread the cost of your purchase over <12, 24, 36 or 48> months.

All you need to do is:

1. Spend a minimum <£1,100> and above
2. Place a <10%> deposit
3. Minimum finance amount after deposit <£1,000> and above

We offer <4> simple finance options to help you spread the cost of your purchases.

• <12> months accelerated payment finance on orders of <£1,100> and above
• <24> months accelerated payment finance on orders of <£2,200> and above
• <36> months accelerated payment finance on orders of <£3,300> and above
• <48> months accelerated payment finance on orders of <£4,400> and above

OrderValue	Total Term (Months)	Deposit (10%)	Monthly Payments
<£1,100	12	£110	£85.10
£2,200	24	£220	£87.53
£3,300	36	£330	£90.02
£4,400	48	£440	£92.55>

Representative example:

Cash Price <£3,300>

Deposit <£300>

Loan Amount <£3,000>

APR Representative <5.9%>

Interest rate <5.9% p.a. fixed>

<36> Monthly Repayments of <£90.93>

Total Term of Loan Agreement <36 months>

Total Amount Payable <£3,573.48>

If you require any further information about finance please call < insert company number >

Credit subject to status and affordability. Terms & Conditions Apply. <{Retailer Name as appears on FCA register} trading as {Trading Name}> is a credit broker and is Authorised and Regulated by the Financial Conduct Authority.

Credit is provided by Novuna Consumer Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk.

Finance FAQ

< PLEASE DELETE AFTER READING: The following information should be personalised and used on your Finance FAQs or Finance Options page: >

How do I choose to PaybyFinance?

Just select the finance option on the checkout page or let the sales consultant know if you're buying in our .

Who is eligible to apply for online finance?

To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.

Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however the employment details of your spouse / partner will be required in order to process your application.

When do my repayments start?

Your monthly repayments will begin one month after your purchase has been delivered.

Are there any arrangement fees or hidden extras for credit?

No. There are no arrangement fees or hidden extras.

Applying for online finance

Applying for online finance couldn't be easier or more convenient. When you buy online from <{Retailer Name as appears on FCA register} trading as {Trading Name}> you have the choice of applying for finance by adding your purchase to the shopping basket, selecting the finance option, and completing an online application form. Just follow the simple instructions, entering your personal details as required and we'll do the rest.

The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will then be advised of how to sign the finance agreement and you will also receive an email confirming these details.

Please read the agreement carefully checking that all the details are correct, then either electronically sign the agreement or print and sign the agreement in both boxes. Post the signed agreement to the address shown on the covering letter of the agreement.

Following receipt of your finance agreement and a few additional checks, your goods will be dispatched.

Your questions answered

Here's some of the most commonly asked questions regarding online finance.

Once my application is approved, what happens next?

Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.

If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms.

Once you have agreed to the terms of the finance agreement <{Retailer Name as appears on FCA register} trading as {Trading Name}> will be notified and you need do nothing more.

If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the finance agreement.

Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna Consumer Finance. Shipment of your goods will follow soon after your agreement has been returned and received.

Will you credit score me and if so, what does this mean?

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.

This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

If you decline my application, what is the reason?

In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for the decline of your application, it is usually based on one, or a combination of the following:

Your credit score (please note that every finance company will score you differently)

Adverse credit reference agency information

You are considered to be overcommitted

You are aged under 18

Your existing account performance with other lenders

What type of information do credit reference agencies hold about me?

Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

How do I obtain a copy of this information?

You should send a cheque for £2.00 made payable to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:

Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF

Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS

TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ

The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

If my application is not successful, can I re-apply?

Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically be turned down. We do suggest however, that you leave at least 6 months between applications.

Can I request delivery to an address other than my home?

In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.

Treating Customers Fairly (TCF)

TCF is the at the core of our basic values. Our aims:

Consumers can be confident they are dealing with a company where the fair treatment of customers is important.

Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Consumers are provided with products that perform as we have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Consumers do not face unreasonable post-sale barriers with submitting a claim or making a complaint.

We are keen to ensure customers are treated fairly. We know to achieve this we must:

• Invest in the training and development of our staff to ensure they are competent and focused on the importance of treating every customer fairly.
• Ensure that any advice given is in the customers’ best interests.
• Continually assess the services and products we provide to ensure we can meet changing requirements.
• Enable our staff to ensure any concerns raised by a customer immediately addressed.

We constantly monitor our ability to achieve these standards through regular assessments of individual performance, benchmarking performance against quality standards and internal audits.

Can I make a complaint?

On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;

Phone: 0800 622 6224

Email: [email protected]

Address: SMD Retail T/A Sewing Machines Direct, SMD Court, Miners Road, Llay Industrial Estate, Llay, Wrexham LL12 0PJ

If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can't reach an agreement

If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.

They can be contacted in the following ways:

Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0300 123 9123

E-mail: [email protected]

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk

Vulnerable Customer Policy

The purpose of this policy is to ensure that our operations do not have any negative impact upon vulnerable customers.

For the purposes of this policy vulnerable customers are customers and prospective customers whose ability or circumstances require us to take extra precautions in the way that we sell and provide our services to ensure that they are not disadvantaged in any way.

Our staff are trained to identify vulnerable customers so we can take extra steps to assist outside of our standard procedures.

As soon we think we may be engaging with a vulnerable customer we will:

• Provide additional opportunities for the customer to ask questions about the information we have provided
• Continuously seek confirmation that the customer has understood the information that has been provided
• Ask if there is anybody who is able to assist. If not, and we believe this will be beneficial, we will make arrangements to continue with the subject matter at another time
• Offer you the opportunity to complete the transaction after a period of further consideration

If we can’t help a customer, we will try and make sure that they understand what alternative options are available to them.