I called up and spoke to Russell on the phone asking for advice on buying an Overlocker. He had several in a Black Friday sale, and as I had no chance of testing or trialling any of them (we live too far away from his shop) he gave me sound advice over the phone. For my needs, he suggested the Janome SMD644D. It arrived next day as promised, and is fantastic so far! The service he provides over the phone to the next day delivery, and free extras you receive, I couldn't be happier.
S.B. Cornwall (1st December 2016)
I am new to machines but started on a course last wk. Came home and decided to buy one but wanted one similar to the one I'm learning on. After googling that machine it was rather expensive but found this one nearly same for less than half price and a free starter kit. I ordered wed aft and it was here thurs morn. Brilliant. Great service, great price. Very happy.
D.M. North Yorks (1st December 2016) Product purchased: Janome 8050XL Sewing Machine
I ordered an item which was competitively price via Sewing Machines Direct's website which went through smoothly. Unfortunately, I had reason to cancel the order. I phoned the company and spoke with a very friendly man who was very helpful despite the nature of the conversation. The refund was processed soon after. I would recommend them wholeheartedly due to this level of customer service.
A.W, Tyneside (1st December 2016)
Received machine promptly and its a dream the free gift was marvelous every colour cotton and the scissors are the sharpest I've ever had.
K.C. East Yorks (30th November 2016) Product purchased: Janome 8050XL Sewing Machine
Dream machine. Easy web site to use very clear.. speedy delivery. machine is bigger than expected .and looks impressive. must admit was scared to touch it to begin with as this is my first embroidery machine. but is so easy to use..i`m now looking around to see what can i embroider on... thanks
K.H. Hants (29th November 2016) Product purchased: Brother Innov-Is V3 Embroidery Machine
Very happy, delivered on time, best value, better then Ebay for this model. Spent my day sewing great !
S.L. North Yorks (28th November 2016) Product purchased: Janome 8050XL Sewing Machine
My new machine has arrived, at the stated delivery time. I haven't played with it yet, but so far your courtesy, professionalism and speedy response have been impeccable. Grateful thanks,
P.H. Glos (28th November 2016)
My sewing machine arrived the next day as promised. It is a joy to use and came with lots of accessories. I phoned the company for advice before buying and they were very helpful.
A.C. Lincs (27th November 2016) Product purchased: Janome SMD2000 Sewing Machine
This machine is well made and easy to use. It has a good balance of features without being overly complicated. The instructions are easy to follow. This company were a pleasure to deal with. The staff on the phone were knowledgable and the service from ordering to delivery was first class. The additional sewing pack contains lots of useful items. Thank you.
G.C. Surrey (26th November 2016)
Having decided on which machine I thought I wanted, I rang to confirm my decision and place my order. I spoke to Dave who suggested that another, considerably cheaper machine may be more suitable for my requirements. The machine, duly purchased arrived less than 24 hours later complete with all the complimentary extras, which in themselves are excellent. I have only had a brief play with the machine but it looks like it will definitely do the job! In addition, Dave told me to make a cup of tea, sit down and phone him again to discuss any details and features of my new toy if I was struggling to understand them! That's called going the extra mile! Thanks you, Dave and Team.
S.S. Cheshire (25th November 2016)
Will not go anywhere else, best prices, best service and a excellent sewing kit for free, note: don't order accessories until you receive your item from sewing direct, I ordered additional items from amazon and wasted £40 as I received almost everything with my machine from sewing direct for FREE
D.P. Lancs (24th November 2016) Product purchased: Janome 8050XL Sewing Machine
I have never used an Overlocker before but decided to buy one. Ordered Sunday evening and delivered Tuesday morning - great service. I have been practising on the machine and all seems reasonably straight forward, time will tell.
J.T. N. Wales (24th November 2016)
After using another company and was let down with my purchase and after service, I bought my new Sewing machine from SMD, because I read the reviews and they sounded like they knew exactly what they were talking about. They did, I have since been back to purchase accessories for my machine and wasn't disappointed.
J.A. Berks (24th November 2016) Product purchased: Janome 8050XL Sewing Machine
The knowledge of the product bought was second to none taking time to explain what was what. The delivery was indeed next day even having ordered at 3 pm. Telephones answered promptly and when asked to call us back this was also done without undue delay. Having visited the shop I found everyone most pleasant and friendly and knowledgeable of all the products available. Always our first choice.
A.M. Mid Wales (24th November 2016)
My serger arrived the next day. It was left at my local pharmacy as requested. It was very well packed and I was bowled over by all the extra stuff that came with it. This is my second Babylock serger. The one that it is replacing has given me excellent service, I am now finding it very tricky to thread. I make rag dolls and dress dolls for charity. This serger will open up all sorts of opportunities.
C.M. Stirlingshire (23rd November 2016)
Hi Russell, Just to let you know that my machine arrived today, five days earlier than expected, and they rang me before coming to my house to check I was home, great service.
Thank you very much for all your help and advice, I’m sure I’m going to love this machine and made the right choice in the end. It looked a bit daunting at first sight with all the knobs and dials but although I haven’t had time today to try it out properly I’ve got it threaded and done a few test runs, and hoping I’ll have more time over the weekend to experiment with all the different settings and combinations and really get to know it.
A.M. Brunei (23rd November 2016) Product purchased: Baby Lock Evolution (BLE8W-2) Coverlocker
Hi Russell, Thank you very much for my Elna machine which arrived on Friday lunch time here. I am, as always, delighted with your advice and service and can recommend with full confidence Sewing Machines Direct this being my second purchase from you. Thanks also for the accompanying goodies, much appreciated. Its good to know there is a company such as yours at the other end of the phone offering genuine impartial advice and with such a range to choose from. Again, with my thanks,
M.J. France (21st November 2016) Product purchased: Frister & Rossmann QE681C Sewing Machine
Love my machine immediately
Very impressed with quick delivery.
Also really pleased with the goodies that came with, very excited to have such a range of coloured threads
E.C. Devon (19th November 2016) Product purchased: Janome 8050XL Sewing Machine
It was good to be able to have an informed chat with the gentleman at Sewing Machines Direct. My machine arrived and has been used heavily since! No problems, crossed fingers there won't be any, but at least I know I will have someone to talk to if there are.
S.E. Gwynedd (16th November 2016)
Having owned a Frister Rossmann sewing machine for years, I chose one for a Christmas present for my daughter. Within a day I had an email to say it had been dispatched, then constant updates on its arrival and the chance to give an alternative delivery address when I saw I would be out. I arrived on time and safely. Excellent service and delivery, better than any other online shopping site I've used. Just hope the gift is used and enjoyed as much as my machine has been.
D.B. Devon (15th November 2016) Product purchased: Frister & Rossmann 6434 Sewing Machine