Perfect service. Had a small issue with delivery and Russell went out of his way to (very pleasantly) deal with it. The machine and all the extras arrived on time, and I've already made two cushion covers. Very happy and would highly recommend. Sewing Machines Direct offer the kind of customer service that we should all expect but unfortunately very rarely receive. Thank you.
A.G. London (30th December 2016) Product purchased: Janome 8050XL - Includes Extension Table & Sewing Kit
Emailed for advice (which was given very promptly) and then ordered two feet which were delivered less than 24 hours later.
What more could you ask for? Thank you
M.M. Shropshire (30th December 2016)
WOW! The best service I've ever had.
I ordered a Pfaff Smarter 260c at 4.15 on the Weds after Xmas and it arrived at 11.15 the next day (with texts from the delivery co and options to amend delivery if necessary). The machine is fab and so is SMD's service. I had a problem getting the tension right and called their Helpline who diagnosed the problem and coached me through how to put it right (I hadn't loaded the bobbin right). I wouldn't hesitate using this company again and would thoroughly recommend them.
M.H. Essex (30th December 2016) Product purchased: Pfaff Smarter 260C Sewing Machine
I ordered my sewing machine yesterday, it arrived at 9.15 this morning. Not just the machine arrived but the quilting kit and a box of assorted coloured threads ( not tried the threads yet ) ....! Very very pleased with the machine and with the customer service. What more can I say... I'm a happy bunny....! Thank you Russell...
R.O. Norfolk (30th December 2016)
Over the moon with the help from these guys, as I was buying for my wife and hadn't a clue, Russel was really helpful and arranged everything for me, I ordered and machine was delivered next day just in time for xmas thanks so much.
G.O. Essex (30th December 2016) Product purchased: Brother Innov-Is V3 with Premium Pack 1 & LED Embroidery Foot
Pfaff Smarter 260c Even though I ordered my new sewing machine on late on 24/12/16, it arrived with me in Ireland by the following Thursday, which i thought was pretty good. Excellent price for my Pfaff 260c with nice accessories including extension table and threads and scissor packs. So far the machine does everything i have asked of it and I'm delighted with it. The last machine I bought was 30 years ago, so auto threading, one touch button holes, overlock facility and blind heming are like a dream come true!
R.B. Ireland (30th December 2016) Product purchased: Pfaff Smarter 260C Sewing Machine
Just to let you know that I've buffed the needle plate and my machine is now working perfectly. I just want to say that I am so impressed with your customer service, especially as it's 3 years since I purchased my machine. I've recommended you to so many sewing friends and will continue to do so.
S.M. Merseyside (28th December 2016)
A fantastic machine at an excellent price with all the accessories included. Brilliant telephone support, very friendly and delivered the next day.. highly recommended.
N.H. Worcs (27th December 2016)
Fast efficient and hassle free. I was impressed with the choice of pickup points I had access to for the collection of my order.delighted with my new machine and the extras that came with it.
L.A. East Renfrewshire (26th December 2016) Product purchased: Frister & Rossmann Jaguar 234DF Knitlock Overlocker
I ordered a Horn Maxi Eclipse sewing machine cabinet from SEWING MACHINES DIRECT, A Christmas present for my wife. The cabinet arrived this morning December 21st,I must say I am absolutely delighted with the cabinet and the service. The wife is delighted too. Great service .Great product.
G.G. Durham (21st December 2016) Product purchased: Horn Furniture The Maxi Eclipse 2022 Cabinet
Possibly the best customer experience I have ever had. Cannot praise Sewing Machines Direct enough for their courtesy, customer care and efficiency. I received a phone call a couple of days before delivery to confirm when my machine would be delivered, and because it was a few days before Christmas, the person on the phone was very careful how he worded the information, concerned that he might spoil a Christmas surprise! The delivery was very easy to track, exactly on time, and as for the machine itself, a dream of many years has been realised, it is wonderful. I would recommend it without reservation.
F.C. Devon (19th December 2016)
I purchased online and delivered free the following day within the one hour time slot
First rate purchasing and delivery process.I phoned the help line to confirm the delivery window and my call was answered immediately by an extremely friendly and knowledgeable gentleman called Dave (I think). The time slot was was arranged within minutes and sent to my phone and Dave followed up with a confirmation phone call. Needless to say the machine arrived right on time. Most impressed
N.P. Glos (16th December 2016)
Bought this model because I needed a basic machine with no frills. Result was beyond expectations with lots of stitch types and the freebies (50 reels of cotton, pack of 5 assorted scissors, etc, etc) was unbelievable. On the downside (very picky) the sewing light is not as bright as I would like. On the whole, an excellent machine for the price and I would thoroughly recommend it.
C.D. East Sussex (15th December 2016)
I just wanted to thank you for your excellent service with my recent purchase of Janome SMD3000 from you. It arrived yesterday and I am working through the instruction book to get to grips with this model and many happy hours sewing.
I will definitely recommend your company.
M.A. East Yorks (14th December 2016)
Exactly as ordered, and delivered as speedily as promised. A very nice machine that is easy to use. The additional years of guarantee are also much appreciated. Thank you
V.B. Derbyshire (9th December 2016) Product purchased: Pfaff Hobby 350P Embellisher
Thank you for my janome 760..fantastic machine and brilliant service. .delivery exactly when they said it would be and to the minute...thank you for the free goodies very pleased thanks again highly recommend
B.L. Lancs (9th December 2016)
I only received my machine today, I have to say it's so far so good. When I bought my sewing machine it also came with a fantastic special offer deal of a free sewing kit which included a variety of threads, scissors and other accessories. I really liked that there was free delivery to Ireland and it only took 2 days to arrive. Overall I believe I got great value for money.
A.U. Ireland (8th December 2016)
Bought for my wife this has been a joy to purchase.Delivery was fast and this special edition has plenty of add ons to make this a fantastic deal.My wife has used it a few times already and found it to be easy to use. I have to recommend the machine and Sewing Machines Direct equally.
G.H. Stirlingshire (7th December 2016)
I call my new machine Bella, she is all and more than I could hope for at an amazing fantastic price, I am very, very happy.
J.W. Spain (7th December 2016) Product purchased: Pfaff Smarter 160S Sewing Machine
I am loving the Hello Kitty sewing machine ordered yesterday arrived this morning, as it is for my grandaughters christmas pressy I had to give it a try and in my opinion it is a wonderful little first sewing machine, the needle threader on a small machine is a real bonus, the machine came with 50, 000 mtrs of beautiful thread and sewing kit, I have purchased from Sewing machines direct previously with the same 1st class service in all areas would reccomend.
J.B. Kent (2nd December 2016) Product purchased: Hello Kitty Compact Sewing Machine