Comments: Your company is fantastic. I ordered a new sewing machine on Sunday afternoon and it was delivered exactly as you promised on Tuesday lunchtime. I'm sure that I'm not the only person to be astonished by such blatant efficiency in this day and age! The machine is perfect and the free thread an absolute delight; I shall be like a child in a sweet shop for some considerable time to come. Thank you so much and I have no hesitation in recommending you to anyone.
B.M. West Sussex (5th August 2013)
Hello Russel. First and foremost, I wish to thank you so very much for my Elna, it works beautifully, but more to the point, the service I received from start to finish was faultless, even though I had a bit of a hicup initially. I certainly will be buying my spare sewing machine from you. Pity other businesses do offer such an excellent service as yours. I will be recommending your company to my friends and colleagues from college, thank you once again.
R.S. Valencia, Spain (2nd August 2013)
Hi again Russell. I just want to say a huge thank you for your fantastic service :) My press arrived about 10 minutes after I got home this afternoon. I know on your website it says delivery is usually 3-4 days but I thought with me living in Menorca it might be a few more days to get from Spain but just 5 days from being despatched to me receiving it is brilliant.
I do so much ironing at this time of year as we look after properties that are let to holiday makers so when my original one gave up I was desperate - the company I got that from 3 years ago took weeks (and I mean weeks) to get it here, so thank you again. Yours, very gratefully,
S.H. Menorca, Spain (2nd August 2013)
Hi, All safely received this forming. Excellent bit of kit (Janome 5124), much better quality than my old Singer.
S.H. Leicestershire (2nd August 2013)
Hi Russel, Just to say many thanks for your prompt & efficient delivery (as always) of my order. Love the little Elna machine. Terrific value for money.
S.C. Guernsey (1st August 2013)
Good morning Russell. My sewing machine arrived safely yesterday and I couldn't be happier with the service. I think there's enough thread in the free pack to last out my lifetime and I'll never be short of a pair of scissors again. Thank you
M.C. Hants (31st July 2013)
Hi Russell. I am pleased to confirm I have received my sewing machine, watched the instructional DVD and had a play with it tonight, so far so good. I'd like to thank you for all your help and for including the piping foot. Don't forget if you get to this area let us know. When we are next in North Wales we'll make a point of calling into your showroom. Thanks again
M.B. Spain (31st July 2013)
Comments: I would just like to thank you for the speedy delivery of my Frister and Rossmann 6423 sewing machine which arrived yesterday. I have had a few sewing machines in the past but this one is the best yet, its so easy to use and simple instructions to follow if your new to sewing machines. I would highly recommend it and your company for the excellent service which I recieved.
V.T. Lancs (30th July 2013) Product purchased: Frister & Rossmann 6423 Sewing Machine
Comments: Hi Russell, From placing my order to receiving my machine, it took exactly 24hrs....very impressive. Needless to say, I am over the moon with your excellent service, and I am looking forward to many trouble free hours of sewing on my new machine. Also, the threads & scissors I received with my order exceeded all expectations. Sincerely
J.G. Lancs (30th July 2013)
Dear Russell. Just a quick note to say that my sewing machine arrived within the designated time slot - (that's a first here! I usually have to go and pick up from the next village) and much quicker than I expected. I'd worked out that I should receive it on Wednesday or Thursday so the Tuesday was a very pleasant surprise..
The machine is as beautiful as it appeared in the advert. I have only had chance to have a little play, but it threaded up like a dream and all the stitches worked.
The free gifts were far better than I expected - such an amazing colour range in the threads and the quality large spools (I was expecting the little ones). Haven't tried the scissors yet, but they will come in very handy - I just don't know what my husband does with scissors, they just disappear when he uses them.
I have told just about everyone in the village about the amazing service, price and quality. This is the first time I have ever given feedback without a form. Many thanks once again
J.A. County Cork, Ireland (25th July 2013)
Comments: Hi to Russell and team, Thank you so much for my order, it arrived shortly. I can't believe I only ordered it yesterday. Excellent service, and the also huge thank you for the freebies, can't believe how much there is. I will be surely recommending you in my patchwork class. Once again
A.P. South Wales (24th July 2013)
Thank you so much, could not be more delighted with everything. The machine is so much more than I expected, clear instruction manual, thrilled with the threads and scissors ,spot on the minute for delivery time
L.M. South Wales (23rd July 2013)
Dear Russell, I want to let you know that the sewing machine arrived on Friday - only 2 days after i ordered it - and I am absolutely delighted with it, the whole package and the excellent service! Thank you very much. 'Makes me proud to be British, even though I don t live there any more!! Best regards,
B.D. Munich, Germany (21st July 2013)
Dear Russell, I would like you to know that i'm very pleased with the machine that i bought from sewing machines direct. It's been almost 3 months and it's perfect for all my works. Also, i've already recomended you to some friends. I think that we (general consumers) tend to highlight the bad situations and usually forget the good ones, so, here's my positive feedback, i'm very satisfied with your product. Best regards,
A.V. Portugal (21st July 2013)
Dear Russell, my order 52700/090713/82 arrived on Monday in perfect condition. The machine itself it's working fine and I love it very much.
Thank you for a excelent service. Will recomend your shop to my friends.
A.W. Asturias, Spain (18th July 2013)
Hi Russell. Just a quick email to say thank you for your help and assistance; with both my telephone call yesterday and the swift despatch of my new ELNA. I received my courier delivery of my machine this morning and I look forward to unpacking and
experimenting later. The extras although mentioned on the web site, far exceed expectations. Thanks again for your great customer service. Regards
A.W. Essex (18th July 2013)
Dear Sewing Machines Direct, I can't praise your service highly enough!
When part of my last five needle unit broke on my Janome embellisher, I was horrified at the prices being asked by other firms. You had them available at sensible prices and your free delivery plus its speed, has me working on my felting piece the very next day after placing order.
I have put your firm onto my favourites of course. Thank you for extra special service. Kind regards,
A.A. Hull (17th July 2013) Product purchased: Janome Embellisher Needle Unit 725607104
Comments: I just wanted to tell you how very pleased I have been with the service I have from received from yourselves. I run a sewing group here in Spain and we were all very pleased and amazed at the free gift we received with our sewing machine. I have since ordered and received my new overlocker which came so quickly and free postage to Spain was a bonus. I would recommend you to all my sewing friends.
P.H. Spain (16th July 2013)
Russell, I am sure you must know that I am happy, I am delighted with my Frister overlocker and so very happy I took the plunge and bought it, it does make all the difference. I am now ready to start playing with the different feet. Thank you very much!!
G.A. France (15th July 2013)
Comments: Just like to thank you very much for my order, it was more than I expected. The sewing machine is fantastic and the goodies are an even bigger bonus. Can't thank you enough. Regards
J.H. Tyneside (12th July 2013)