Dear Russell. What a fantastic service. We followed the tracking all morning whilst writing our Christmas cards and the delivery arrived exactly on schedule. We even knew the name of the delivery driver and had been watching his progress around the area. I only wish other companies could use the same system instead of the phrase, delivery will be between 7 am and 8 pm !!
I look forward to the lull after Christmas Day so I can unwrap and start learning about the overlocker.
Thank you very much for your help so far. Regards
K.H. Hants (12th December 2013)
Machine arrived exactly as described and on time. Very pleased with the service you have given me. Will definitely recommend you to everyone.
Very many thanks
W.P. Somerset (12th December 2013)
Russell, Thank you for the excellent service. The machine arrived safely yesterday. This is the second sewing machine I have purchased from you and I will certainly recommend your company to others. Regards
S.W. North Yorks (11th December 2013)
Comments: Thank you so much for such an excellent service. My over locker arrived today in the one hour time slot as you said it would. I have just had an hour sewing and am really pleased with my purchase.
I'm looking forward to many years of service from my frister and rossman.
J.W. South Yorks (10th December 2013)
I have been meaning to get in touch with you but have been sewing away on my beautiful new overlocker.
It used to take me ages to thread my other machine, especially with lingerie thread into a 70 needle, and this machine did it first time. I love my imagine -2 serger and looking forward to less frustrating sewing. Thank you so much.
S.B. Yorks (8th December 2013)
Hi Russell. Today the poor chap arrived to Stockholm at freezing 6 below. Oh felt like early Xmas unpacking and just enjoying all the goodies!
And how it sews! I did have an Bernina mda 1150 before and this one sews at a similar way I think. So thumbs up!
I do have to say I'm really impressed by the service and fast shipping and to have a lot of goodies to, just marvelous!
Best regards and let me whish for U the very best of Christmas
Annie and Tommy in Sweden! (6th December 2013)
Hello Russell. I'm delighted that my order arrived today. Your service is excellent.
I am writing to advise that the sewing machine I bought from your company is a Christmas gift for my daughter, and as such it won't be opened until Christmas Day. So in the highly unlikely event of there being any problems, we will not be aware of these until then.
I was very pleased to find your company and that you stock Frister Rossmann machines. I have had one for almost 30 years and it has never given me any trouble. I'm sure my daughter will be delighted with it.
D.E. Co Antrim (6th December 2013)
Thank you for such fantastic service I received my machine today after only ordering it late tues night! Thank you
E.M. Surrey (5th December 2013)
Comments: Hi Karen. Thank you for your help on the phone just now - invaluable!
I have placed a web order with you for the Janome SMD3000 as suggested with sewing kit and quilters kit. Thanks again. Regards
S.S. Notts (5th December 2013)
Comments: Just wanted to say how impressed I am with the Frister+Rossman Cub sewing machine which arrived today. This is a Christmas present for my daughter & I was amazed at the quantity of threads included with the machine & the scissors etc. I did not expect to receive such a generous free gift! I have had a Frister+Rossman Beaver 5 for nearly 30 years so hope this will be just as reliable.
A.P. Suffolk (4th December 2013)
Hi Russell, My sewing machine has arrived and I am absolutely delighted. The box of extras as well as the best deal on the internet! I won't be buying another machine for a while but will definitely be using your company for any accessories or extras in the future. It was such a thoughtful detail that you enclosed a plug adaptor, it hadn't even occurred to me. Great machine, great service. I have left a 5 star rating on trustpilot!
Thank you so much,
C.L. Hungary (4th December 2013)
Hi, just wanted to say thank you processing my recent order, it arrived yesterday and the free gift arrived the day before so really good quick service. Happy Christmas to you all!
T.M. Email (3rd December 2013)
Hi Russell. Wanted to say a huge thank you for the prompt way my order was dealt with. I would expect nothing less from an amazing company.
The extension table fits perfectly to the AS-40 machine that I bought from you a while ago and it is going to make sewing easier with the quilting that I do. Thanks again Kindest regards
I.B. Hants (3rd December 2013)
Comments: I must congratulate your company yet again. After a few month I realised that I wanted to continue with patchwork. I had never owned a machine before and bought your janome 2070 which was great. I got delivery of your janome XL 601 today. The delivery service is sublime as is your company. I can't thank you enough for the superb service and advise I have had from you . It's a pleasure to deal with you. Thanks again
A.L. Ayrshire (30th November 2013)
Comments: Hello, i just want to thank you for the most amazing service! I ordered my new sewing machine yesterday( replacing one aged 37 years!) it came today with loads of lovely extra goodies! I can't wait to try it out! Thanks again I won't hesitate to recommend you.
D.D. Cumbria (29th November 2013)
Hi Russell, just wanted to say thankyou for the safe delivery of the sewing machine that I ordered yesterday, and for the free gifts. They will all make a great Christmas present for my daughter. I am very impressed with the speed and efficiency of your service. The ordering was easy, the delivery time was texted to me as you said it would be, and arrived within the time window. I hope you have a very Happy Christmas! Many thanks,
R.P. Hants (28th November 2013)
Comments: Hi Russell, I Have Just had my Janome J3-18 delivered, with the extra goodies, thank you very much. You made the whole transaction so easy. What fantastic service, will be back to you if I need anything else and will definitely recommend you to my friends and family. Merry Christmas Regards
C.B. Cornwall (28th November 2013) Product purchased: Janome J3-18 Sewing Machine
Dear Russell. Thanks for your advice today. Everything working fine on new janome J324 especially the darning foot. Love it and thrilled with all the thread spools in the deal. Fantastic customer service. Kind regards
L.G. Cumbria (28th November 2013) Product purchased: Janome J3-24 Sewing Machine
Comments: Would like to thank you for my wife's new machine. She was surprised with the amount of extra stuff. Thanks for everything, couldn't believe the speed of delivery.
S.W. Anglesey (26th November 2013)
Dear Russell Just to thank you for your advice re purchasing of new machine. Also to thank the Company for the wonderful delivery service received today. Machine delivery was promised for between 11.45 and 12.30. And it arrived at 11.50.
A super service thank everyone involved.
T.P. Hants (19th November 2013)