Hi again Russell. Sewing machine arrived and thanks so much for the threads and scissors. What a lovely surprise.
You are great to deal with. Thanks again. Will put the word out. All the best
M.A. Mid Wales (1st February 2014)
Hi Russell. I received the replacements today.
Many thanks for the prompt and efficient service.
I will certainly recommend your company for great service and products at really good prices.
C.C. Bucks (1st February 2014)
Hi Kerry and Russell, Just wanted to say a big thank you for the way you handled my order. Both the machine and the quilting kit arrived exactly as predicted and the addition of threads and scissors was an unexpected and welcome surprise. Great service.
J.G. Birmingham (31st January 2014)
Hi Russell. Sorry I did not see your email until today, but not to worry, my plans had to change and so I was here for the delivery anyway.
Thanks again for a super buying experience. It's been an absolute joy to deal with your company in these days of indifferent service from some companies, and I appreciate all your communications and efforts.
L.H. South Yorks (30th January 2014)
Comments: Hi Russell. I just want to extend my thanks to you and Sewing Machines Direct staff for your excellent and high standard of customer service you have delivered to me from the moment you picked up the phone. All my queries and requests were resolved or responded and receiving a text to inform me of the estimated time arrival of my delivery was very helpful. Being delivered within 24 hours is a great way to satisfy a customer. Also, to my surprise, when I opened the free gift, I was very impressed with all the reels and other accessories that were included. I was aware of the free gift, but I didn't expect the weight of it. Everything went smoothly. Thank you once again. I will recommend your company to my friends and family. Kind regards
L.F. Manchester (29th January 2014)
Just to let you know the sewing machine has arrived and thank you for your excellent communication on the order from the beginning through to the time of delivery it was 'awesome' the sewing kit was also a fantastic surprise, will recommend you to friends and family, I think all companies should take a leaf out of your book. Thank you once again for your superb service.
S.T. Lancs (23rd January 2014)
Hello Russell...just to let you know I am delighted with my new machine...feels like Xmas has returned...thank you also for a brilliant service Regards
PS the Free gift is great too
J.S. Cheshire (21st January 2014)
Hi Russell. Sorry not to have done a review earlier but with Xmas and other stuff, this is the first chance I have had. I wanted to tell you that I have been delighted with your company's service and am delighted with my Brother AS40, which arrived exactly when I was told it would. I didn't have a chance to play with it until last weekend but have made my daughter a cushion for her impending baby's nursery and the machine was a pleasure to use. I am no expert in sewing but I found it quite simple to use and the instructions fairly straightforward, to my husband's delight as he usually has to read instructions and demonstrate to me first!! Anyway, I wanted to tell you that I would have no hesitation in recommending Sewing Machines Direct to my sewing 'buddies'. Thank you for your brilliant service. Kind regards
D.A. Norfolk (19th January 2014)
Hi Russell, Thank you for the machine – it is wonderful. As you say - easy to use and does almost everything other than cut out the fabric.
I have not filled in your rating form as I do not do face book, twitter or any of the other associated sites and the trustpilot T & C’s are not acceptable – but I thought it good to let you know that both the sales service from you and the sewing machine was excellent and I will recommend both to anyone that asks me. Thank you.
N.R. Somerset (17th January 2014)
Fantastic service. Arrived early am. Three days to the Isle of Skye! Will recommend .Thank you.
J.C. Isle of Skye (17th January 2014)
I would like to say thanks for the excellent service you have provided. My new sewing machine was delivered yesterday morning, after only being ordered the day before. Hows that for service. I was going to email yesterday but was setting up and 'playing' with my new toy. It is a brilliant machine. The CD is brilliant as well, so easy to follow. As you may gather I am very pleased with the machine and can not wait to use it 'properly'. Oh yes and free extras are absolutely great. Thank you once again. Regards
M.F. Norfolk (17th January 2014)
Comments: Wow, the Brother AS40 I collected from you Today has just produced the best row of straight stitching I have ever seen. The machine is so easy to set up and use that I was sewing within 45 mins of getting home, that is unpacking, watching dvd and winding bobbin. Great machine and so light. A big THANKS to John Wendy and Co for for the very warm welcome and friendly and knowledgeable chat. humdinga!
J.D. Derby (16th January 2014)
Comments: Following a conversation with Wendy at the beginning of the week I ordered my wife's birthday present, a Janome 423S with you yesterday morning. It arrived this morning. We were so pleased with the friendly service and advice, and excellent delivery process. The machine is excellent value for money, and your kind inclusion of the 'free gifts' was very welcomed. Thank you again.
I.E.J. Anglesey (16th January 2014) Product purchased: Janome 423S Sewing Machine
Dear Russell. Just to say a huge 'Thank You' for your assistance in purchasing my new machine. It arrived yesterday all safe and sound and after having to wait for my husband to arrive home to help me get it out of the box it was just what I have been waiting for. All the wonderful threads etc were also very much appreciated. I have already set up and had a practice run. Tomorrow the quilting starts in earnest!
[This is my 1st new machine since 1978 - I'm going to be on a learning curve for a while after having just straight stitch and zigzag!] Happy days.
Once again many thanks.
L.R. France (15th January 2014)
Hi Russell, Have been playing with the Janome 5124 today and I love it - it may be simple but it oozes quality and stitches perfect through thick layers - and that's without making any adjustment other than stitch length - didn't need to change the needle. It's just what I need. Many thanks for all your patient help. You're a star! Have left feedback for you, as requested.
With best wishes,
V.E. Surrey (15th January 2014)
Comments: Dear all, Just to let you know how pleased I am with your prompt delivery of the sewing machine I ordered late Tuesday evening as an early birthday present for my daughter which arrived at 10.10 am this morning. I couldn't wait to give it to her. She is absolutely delighted with her first ever sewing machine and has already used it. Thank you for the wonderful gifts included - they were so much more than expected. The interlink delivery was prompt and an excellent service.
Diolch yn fawr iawn.
M.C. South Wales (12th January 2014)
Comments: Thank you so much for such an excellent service. I received my Brother Overlocker on Friday 10 January 2014 as promised and the carrier service is second to none. I realised that I needed a carrying bag and should have ordered it at the same time. However |I have sent a separate order. Thank you again. I will be purchasing extra feet in near future.
S.B. Lincs (12th January 2014)
Hi Russell. Just a note to say thanks for the replacement bulb and needles.
The customer service has been fantastic, I'm so pleased with the overlocker, never had one before.
Would highly recommend Sewing machines Direct. Many thanks
J.D. London (12th January 2014)
Dear Russell, Just unpacking the Pfaff Passport and it looks good. However on opening there is no buttonhole foot and I thought it came with the machine. I`m calling my machine Russell as I am pleased with the service. Thanks for the advice and the nice friendly service 10 out of 10. thank you once again.
Found the foot, I'd had dropped it on the floor. SO far the machines a WOW. Thanks again.
A.B. Herts (10th January 2014) Product purchased: Pfaff Passport 2.0 Sewing Machine
I just want to thank you for your exceptional service. I ordered a sewing machine at around 3pm yesterday, Wednesday 8 January. It is now 10.30 am, Thursday 9 January and my machine has been delivered along with the free gift of thread, scissors etc. I have to say that I'm thrilled both by the amazing service and the goods. Many thanks
Carol. Email (9th January 2014)