Hi, today my Elna has arrived home. Congratulations for your excellent service. I have given 5 stars!!! and I'll recommended your machines to everybody. Thanks you
M.R. Palma De Mallorca (19th February 2014)
Comments: I had to return my Janome QXL605 sewing machine because of what I believed to be a manufacturing error. Everyone was extremely helpful in trying to solve the problem, Dave eventually sorted out the problem, as we live in the same area Dave delivered the machine to my door in the most awful weather. Service second to none. I have dealt with this company for many years and can highly recommend them and their staff. Thanks to you all.
J.F. N Wales (19th February 2014)
Comments: Hi Team, well my sewing machine has arrived. unpack all my parcels I'm ready to start sewing would like to thank Kerry for all her help. KERRY help with delivery as my day off was Monday plus had doctors appointment THANKS AGAIN KERRY FOR HELP AND YOUR POLITENESS.HAVE RECOMMENDED TO FRIENDS. VERY HAPPY
L.W. Lancs (18th February 2014)
I am new to the world of sewing machines and found my initial search daunting to say the least. I decided to buy from SMD because of the honest and straightforward advice given on their website, the length of the warranty they offer on their machines and the great reviews I found about the company. I haven't been disappointed and am really glad that I made the decision to buy from them.
I rang to get more information to help me compare different models and spoke to Russell, whose product knowledge and approach to customer service were second to none. I felt no pressure to buy, despite spending quite a long time discussing the various options with him. I bought a Janome SMD 3000, not the model I originally had in mind, but one suggested by Russell when I explained that I was interested in quilting and home furnishings. It arrived the next day with an amazing selection of free spools of thread, scissors and other goodies perfect for a beginner like me with all the kit to buy.
My machine has been a joy to use - the manual is fantastically easy to understand and the controls and simplicity itself. I am so glad that I didn't get the model I originally intended to buy, as this one suits me down to the ground.
I wouldn't hesitate in recommending this company to anyone looking for great service with honest, invaluable advice. If only all companies were like this.
M.P. South Wales (16th February 2014)
Received Over-Locker / Frister & Rossman – IN 5 days! Really thrilled, & a marvellous delivery considering the hinterland of Costa Blanca.
Can’t wait to see what it can do! The adapter plug was a really thoughtful touch – well done! Impressed with the whole package – & relief after using the INSTRUCTIONS. MANY THANKS
S.R. Valencia (15th February 2014)
Comments: I just wanted to say all the comments on your website are true. I got some helpful advice in making a decision as to which machine to buy. As promised the machine arrived the next day. Excellent service from your couriers Interlink, as I could track exactly where my machine was. I was given a delivery slot of one hour and, despite appalling weather conditions and much flooding on the roads, my machine was delivered dead on time. After a quick read of the instruction book I was threaded up and sewing within the hour. Also many thanks for all the extras that were included, it feels like Christmas all over again! I will be recommending your company to all my sewing friends!
V.K. Cornwall (14th February 2014)
Comments: Just wanted to add my thanks to the many others. I am lucky to live nearby to you and am so pleased that I do!
My new Elna 7300 is fantastic and I thank you for the time and trouble to show me how it works.
Also many thanks for carrying the bulky box to the car for me.
Your service is second to none and other companies should take lessons from you! Thank you once again.
J.M. Wrexham (12th February 2014)
Hi Russell, Just to let you know my sewing machine as promised was delivered safely and on time yesterday . I am so happy I went with my friends recommendation and placed my order with you, service was excellent and very friendly.
I have unpacked my machine (Pfaff Performance 5.0) and hoping to find time later to have a play. Another satisfied customer.
C.B. East Sussex (11th February 2014)
Dear Russell. I have just rated you very positively on Trustpilot, I gave it a little time as I also wanted to get to use the sewing machine first. I am so glad I found your website and that I decided on the Frister Rossman QE 681C, it's brilliant so well built and a great joy to sew with. I was recommended to buy this make from a guy who has 30 years repairing and servicing machines and these are one of the best as the main bits are not all plastic as a lot of machines are now.
The free accessories with the machine are great and the quality of the great array of threads are superb.
K.R. Lincs (10th February 2014) Product purchased: Frister & Rossmann QE681C Sewing Machine
Thank you for delivering my new sewing machine and thank you very much for the scissors and sewing threads , it all arrived on the day and although I haven’t had time to set up the sewing machine yet , I thought I would write and thank you for your efficient service, I have also sent a review,
A.G. Inverness (9th February 2014)
Dear Russel, What can I say? The courtesy and service I have received from you and your company has been outstanding. Ordered Wednesday at 9.10am and received Thursday 3pm. marvellous and the driver didn't even have to check location. I was delighted with the fantastic range of coloured thread in the free gift not to mention the size of each reel. If you are aiming for customer satisfaction, you certainly have hit All the criteria. Well done and thank you.
I.R. (Ex Home Economist) Perthshire (8th February 2014)
Hi, I received sewing machine and accessoires ! Everything perfect !
Thanks you very much for all ! If i need more things i come to you. See you,
MaHaYaNa Shop www.mahayanashop.com
J.G. France (8th February 2014)
Comments: I have had my Frister & Rossman Professional Quilters Edition 681C for some 3 months now, so it is only right to leave some feedback:
I was a bit wary about ordering a machine I had never seen over the net but the whole transaction went really well. The machine itself is a joy to use, quiet in operation and despite all the buttons, really very easy. An automatic needle threader has been a total revelation to me. Button holes are easy to do, although I think the fancier variety work better on thinner fabric, not the thick 3 layer wool I tested it on! I freely admit that I may never use half of the embroidery stitches but should I want to, well, they are there for the asking! Unusually these days, there is a hard cover for the machine and also a large extension surface. The only downside perhaps, is the instruction book. It certainly could have been a lot better. Fortunately, this machine is quite obliging and tells you if you did something wrong. Other than that, I cannot recommend this machine highly enough. The fact that there was a free package of useful «things» such as a positive rainbow of good quality thread and accessory pack only adds to the experience.
J.B. South Yorks (7th February 2014) Product purchased: Frister & Rossmann QE681C Sewing Machine
Comments: I just wanted to thank you for such an unbeatable service. After reading many, many reviews I placed an order with you and my Brother overlocker has arrived in less than 24 hours! The free gifts are amazingly generous - I couldn't believe the size of those cones of thread. Thank you so much.
The courier Joe was brilliant and made delivery so easy by providing a one hour delivery window allowing me to plan my day around it.
The service you have provided is second to none and I will highly recommend anyone to buy from you.
I am about to settle down now with a cup of tea and the instruction DVD and I'm sure in no time I'll be using my very first overlocker.
5* service in every way - thank you so much SMD.
J.D. Coventry (6th February 2014)
Comments: Just wanted to say a really big thank you. I have never received such a fantastic service from any other seller, your customer service is outstanding, Wendy was priceless, nothing was to much for her, cant tell you the chaps name, but again was so very helpful, he managed to put right my overlocker foot, whilst I waited, so a really big thank you to him. I will be recommending you at my sewing club thanks from the bottom of my heart for offering such an outstanding service it makes a pleasant change. Oh I nearly forgot, my SMD3000 that I purchased is amazing.
kind regards to you all
B.J. Stoke (5th February 2014)
Thank you - the sewing machine was delivered yesterday morning well within the 24 hours - very impressive. Thank you for the sewing kit, very useful and unexpected. A nice touch. I have already learnt how to do the bobbin and done for first test run. I shall be starting my cushions this afternoon........ Thank you
L.C. Mid Wales (5th February 2014)
Comments: Thank you so much Russel for sorting out my delivery.
My new baby has just arrived. Sadly, I'm not allowed to use it until my birthday. Fantastic customer service and delivery time. Love the freebies too!
L.W. Essex (5th February 2014)
Dear Russell, Many thanks for your prompt service; I was delighted to receive the SMD3000 before lunch today - excellent!
The contents of the parcels have been turned out and at the moment it all seems a bit daunting - so much to take in; I wonder whether I would get away with not doing a meal tonight, too busy - think not! Cheers,
M.F. Cheshire (3rd February 2014)
Dear Russell, Just want to say a big 'Thank You' for your brilliant service. My machine arrived safe and sound this lunchtime. Also, Thank You for putting in the plug adaptor that was very thoughtful of you.
I will be in touch very soon for a piping attachment, I'll get used to the machine first! Thanks again. Kind Regards
F.B. Berks (3rd February 2014)
Hi again Russell. Sewing machine arrived and thanks so much for the threads and scissors. What a lovely surprise.
You are great to deal with. Thanks again. Will put the word out. All the best
M.A. Mid Wales (1st February 2014)