I can not believe how quick the delivery was ordered and received within days. Only done stitch test to try it out but am eager to get sewing with it. Machine looks fantastic and is what I was looking for. Being in the industry of clothing I know it will be a great asset / help to me for the garments I makes at home.
J.S. South Yorks (19th May 2017) Product purchased: Janome 2000CPX Cover Hemmer - Great British Sewing Bee Model
Just a quick email to say how helpful karen was when I enquired about a machine on your Facebook page.
She was very polite,helpful and accommodating during our Facebook conversation which persuaded me to make my purchase.
I have had a very positive shopping experience thanks to karen and I think she is a credit to your company.
I look forward to doing business with her again.
A.F. Somerset (18th May 2017) Product purchased: Frister & Rossmann 6423 Sewing Machine
I just wanted to say thank you to your service team for getting back to me this morning.
I spoke to Dave and he was extremely helpful. Although we didn't fix the problem while I was on the phone with him, I kept trying what he advised and I've managed to sort it out now.
Once again, thanks so much for the great customer service and I'd appreciate it if you could pass along my thanks to Dave.
P.G. West Yorks (12th May 2017)
I ordered a Janome 8002DX on Thursday. It arrived this morning. Plus the free gift of Overlocking threads etc.
I just want to thank you for a fantastic service. I couldn't be more pleased.
Thank you very much,
E.T. Gwynedd (12th May 2017)
new machine arrived very quickly and a timed delivery which is pretty good for these times. the threading is a little different from our old one but once threaded it ran very sweet. i esp like the precise speed control which is much nicer for less expert sewers like us. [both myself and wife use the machine]. cant wait to try out some fancy stitching. the offer also included a bundle which we wasnt expecting .. so that was a very nice touch. thanks.
R.L. London (9th May 2017) Product purchased: Janome 8050XL Sewing Machine
Have to say a very big thank you. Ordered a Janome cover hemmer machine 2000CPX on Friday. Spoke to Russell who was very helpful and friendly. It arrived today as promised along with a very nice gift pack. One try on the machine and I absolutely love it! I would recommend this company to anyone and I certainly would deal with you again.
B.W. Notts (8th May 2017) Product purchased: Janome 2000CPX Cover Hemmer - Great British Sewing Bee Model
My PFAFF rotary steam iron 580/560 arrived today. I am absolutely thrilled with it, as I have rheumatoid arthritis this makes ironing so,so easy for me thank you for the wonderful service .
yours very sincerely
R.D. Norfolk (3rd May 2017) Product purchased: Pfaff 560 Roller Press
Brilliant service and follow up. Item arrived within 24 hours or my order. Well packed with lots of extra sewing bits I was not expecting although if I had read the website I would have known about the scissors and threads and other bits included. Any queries I had about the guarantee were soon resolved by e mail. All in all REALLY pleased with SMD thank you ! My sister said she'd had a machine from you and the service was brilliant.
J.H. N. Lincs (21st April 2017)
The customer service I received was top class. Warm and friendly with a great depth of knowledge and honest advice about the machines I enquired about. I purchased the Janome SMD 3000 exclusive to Sewing Machines Direct and it is an amazing machine. If you have around a £300 budget and want a quality machine with a hard case, a foot pedal which can alter the speed (this seems to be rare around this price point from memory) and overall great quality this is a good choice. Also it has a 3 year warranty which is brilliant (others tend to be 2 years). It also came with free boat loads of coloured threads and lots of different scissors.
C.P. South Yorks (19th April 2017)
Thanks I am pleased with service from you and machine is wonderful. A message was left for Dave re threading of machine, a friend suggested removing foot and it threaded well. I have spent weekend doing just the ordinary sewing to get the feel of machine and one day when I feel brave I will tackle the other specialities. Thank your Staff for help received when I 'phoned
P.B. Kincardineshire (16th April 2017) Product purchased: Janome Atelier 5 Sewing Machine
I am thoroughly delighted with me new machine. It came next day with a one hour time slot for the delivery. The machine is brilliant - exactly what I needed. Plus the thread and accessories pack the came with it is brilliant. I cannot recommend SMD highly enough. I will definitely use them for all my future sewing kit.
M.C. London (14th April 2017) Product purchased: Janome 8050XL Sewing Machine
This is the second machine I have purchased from them I went back due to excellent machines very good prices and next day free delivery. Wouldn't buy from any one else. Thanks for my lovely machines.
D.L. South Yorks (14th April 2017)
I was absolutely amazed at the speed and efficiency of this service I ordered an Elna press Tues lunch time and by the following Wednesday at 1-00 I had completed 2 weeks ironing . The press was a complete winner . The service was superb. I recommend this firm extremely highly and will use again. Thank you SEWING MACHINES DIRECT.
B.H. North Yorks (13th April 2017)
Great company with an easy to use and very informative website. Delivery arrived next working day and I was able to track exactly where the driver was and what time he would be arriving so I didn't need to wait around all day. I love my new sewing machine and was amazed at the quantity and quality of the free gifts that came with it. I will definitely be recommending this company to my friends and family.
A.M. London (11th April 2017) Product purchased: Frister & Rossmann 6423 Sewing Machine
Excellent descriptions of the products - easy ordering and prompt delivery - love my new sewing machine
L.R. South Wales (8th April 2017) Product purchased: Janome 8050XL Sewing Machine
Excellent machine and excellent customer service. Emailed a question at 6pm Saturday not expecting an answer till Monday and the replied arrived Sat at 8pm
The Old Trout. Leicestershire (8th April 2017) Product purchased: Janome 2000CPX Cover Hemmer - Great British Sewing Bee Model
Brilliant customer service, would definately reccomend this company for online shopping. I have purchased 2 rather expensive machines from them now after having a terrible experience with another company ( unfortunately not sure if I can name them!). Now I wouldnt buy my machines from anywhere else.
L.B. N. Ireland (7th April 2017)
Cheap and next day delivery, also got a free gift of some nice scissors and bobbins which I wasn't even expecting....would recommend any day.
W.O. Lancs (7th April 2017)
Amazing machine does what it says on the box, So easy to use with so many extras on it, perfect transaction from start to finish very easy to order next day delivery and the staff are very helpful and respond asap, Thankyou to all I will be returning very happy customer
N.J. Essex (7th April 2017) Product purchased: Janome 8050XL Sewing Machine
Really helpful. Gave advice without being pushy. Really good price. When I had a question about a design, they tested it for me to see what the problem was, even though it was nothing to do with them! Used them twice and would definitely use them again
J.M. Wilts (7th April 2017)