Dear Russell and Karen, I am writing to say how grateful I am for the amazing service I received from you.
It was prompt, professional and outstanding in every aspect.
I am so happy with my new Babylock Imagine-2 and thank you for all your generous gifts.
And what is also important to me is that every time I will be using my wonderful machine - I will think with big gratitude about those wonderful people who've made that experience so positive. Wish you all the best,
Hope to see you soon again.
O.B. Bucks (17th November 2014)
Dear Russell, I received my sewing machine this morning and I am delighted.
It arrived when you said it would and I have used it and find it perfect..................
many thanks to the team at Sewing Machines Direct
kind regards from
K.J. Inverness (16th November 2014)
I just have received my order on time like I got promised!
Lovely machine and plenty freebies! Excellent service!!! No question about recommending it to all my friend! Kind regards
M.M. London (13th November 2014)
Delivered this morning. Just to say thank you - what a brilliant service ! Would that all businesses gave service like this !
V.E. Herts (11th November 2014)
My order arrived yesterday and im more than happy with the machine and the free gift. Thank you
M.Q. Devon (8th November 2014)
I am so stunned by the efficiency of delivery of my new machine I had to write and say so. It arrived in only 3 days from ordering to delivery, with no delivery charges - amazing!! I loved the generous frees gifts, the sewing threads are plentiful and such a comprehensive set, so very useful living in rural France... You even included an electrical adaptor, even that small addition got a big WOW from the family, what a great company you are to deal with!! I am happily searching for video tutorial for starting off with my very impressive looking machine. Thank you, I can see why you get so many recommendations! You now have another one.
D.K. France (7th November 2014)
Dear Russel, Our Brother 1034D arrived safely today at 1:00 pm which, considering your confirmation of order e-mail was sent at 3:25 pm 2 days ago, and delivery was to France, is testimony to your, and your carriers, extreme efficiency, and we applaud you heartily for that. The whole bundle represents fantastic value, and we will certainly be recommending you to others. With thanks,
G.R. France (6th November 2014)
Hi Russell. The package arrived safely this morning, and I've been practicing this afternoon and am finding the Janome SMD3000 very easy to use. I've been practicing on paper but tomorrow hope to try sewing material. Thanks for the free accessories; they will be very useful.
I'll be sure to call if I get stuck with anything, and thanks again for the great service. All the best
T.B. Email (5th November 2014)
Hello Russell Just to let you know that my new sewing machine was delivered this morning as promised. I wish every customer based company were as efficient as yours. I'm delighted with your service and am now about to test out my new Janome. Thank you so much. Regards
A.L. South Yorks (5th November 2014)
Dear Russell Thank you very much for your reply, and for answering all my queries. My new Pfaff overlocker arrived today, as promised, and I am very excited to get started using it! Not only am I delighted with the service and attention you have given so far - as well as the price - but the bonus threads, needles and scissors, etc., included were way beyond what I was expecting; many thanks also for all of them. It makes a very nice change to come across a business which lives up to it's promises, and I can see your reputation is well earned.
Regarding the pintuck foot I was asking you about - sorry, ignore that, I misread the Pfaff website and it's not an overlocker foot at all.
I will definitely come back to SMD for any future purchases, and in the meantime please feel free to use any of my positive comments as you wish. Best regards
E.A. Glasgow (5th November 2014)
Hello Russell, Just wanted to thank you for supplying the two x Janome machines recently. As previously, your communications, service and delivery have been exemplary. Whilst I am not permitted to unwrap my machine before Christmas, I shall be visiting my daughter on Tuesday to help her fathom out the instructions and supervise her getting cracking on a child's teepee! All a good learning experience in preparation for me going solo! With best wishes. Kind regards,
T.V. Norfolk (31st October 2014)
Thank you Russel, the delivery date was perfect
On my daughters birthday morning...it takes only two days. Kindly regards
A.F. Germany (30th October 2014)
just wanted to say how pleased I am with the whole experience of buying from Sewing Machines Direct. Also thank you so much for my presents of all those threads. Would highly recommend you and buy from you again.
A.M. Herts (29th October 2014)
I am delighted to report that although my coverlock machine was requested by myself for Saturday delivery, your email suggested it would n be here in the Highlands until Tues/Wed of this week and you have duly refunded my Saturday charges via PayPal, for which I thank you. I can now happily report the machine has been delivered today Monday – despite the email prediction and us living north of the A83 Fort William Road - still shut by landslips. It may be a driech miserable today but this biddy is a happy OAP with her new Elna Coverstitch. Husband at a Legion meeting this evening, so I shall be able to have a decent new experience on some planned Christmas gifts before I get back to finishing items for our Crafters Charity Fair table this weekend. Thank you!!
I will be happy to complete a suitable feedback when I have had the opportunity to ensure the machine is as useful as I hope........
A.M. Fort Augustus (28th October 2014)
Reciently bought the SMD3000 as my first sewing machine, what a beautiful piece of machinery, love it to pieces. Had a couple of issues with regards to ordering the wrong free machine foot (my fault entirely), but when speaking to members of the Sewing Machines Direct team, I cannot fault their service. After receiving the wrong foot for a second time, and feeling like a pain, the service continued to be impeccable, will definitely but from this company again! Thanks!
G.S. Cornwall (27th October 2014)
This is a copy of the Trust Pilot review I’ve uploaded. Great service from you again and wonderful surprise of the extra threads and scissors – they are really good quality too, would have cost me about £80 for that lot. It felt like Christmas when it all arrived.
Feel free to pass on my testimonial to everyone.
“This was my second order from Sewing Machines Direct and I am overjoyed with my new Brother Innov SE350. I bought my basic Brother XL5500 machine from them about 9 years ago to make some curtains. Since the curtains, it sat unloved in a cupboard until about a year ago, when I got bitten by the sewing bug again and I've sewn every day since. Although my XL5500 is a great little workhorse and has given me no trouble at all, I decided to upgrade to a computerised machine so I came straight back to Sewing Machines Direct as I'd had great service in the past. They really surpassed my expectations this time. The price was unbeatable (and believe me, I looked everywhere). I ordered on a Sunday afternoon and by that evening, I'd had an email from Russell saying it was dispatched. I then got regular update emails as I waited like an excited child for my new toy to arrive. The slot was for delivery to my office between 12:30 and 1:30 and it arrived at 1pm! Not only did I get the free quilting kit as advertised on the website, but some very generous surprise free gifts as well that I will really find useful - to say I'm as pleased as punch is an understatement! I feel really looked after by this company and they are a credit to the UK business community. I've only just set up the machine and started playing with it, but I love it already. I may want a dedicated embroidery machine next year and I will definitely buy from Sewing Machines Direct again. I am a very happy bunny indeed!”
Many, many thanks from your biggest fan!
G.B-C. Bucks (27th October 2014)
Dear Russell, Just a word of thanks for the delivery of the machine which you delivered to my daughter in Spain. The order was placed on Thursday and arrived safe and sound the following Tuesday. We were amazed at the amount of cotton supplied and the quality of the five pairs of scissors which were supplied free of charge. You also supplied free of charge a plug adaptor which was very thoughtful, and with the free postage we consider this fantastic service and would not hesitate in recommending your excellent company. Many Thanks........Ps. My daughter who has never had a sewing machine was well pleased with the machine, and produced two lovely dresses within the first week.
A.P. Malaga (25th October 2014)
Dear Russell, Thanking you for such good and speedy service. Machine and free gifts arrived yesterday. I am hoping that the machine is as good as your service. I shall be using it for the first time today. Yours sincerely
A.L. Dumfries and Galloway (22nd October 2014)
Thank you so much for the free sewing cottons and accessories that arrived today. I am not only amazed and delighted with this wonderful surprise but also by the speedy delivery of both these and my machine.
I emailed a question yesterday and couldn't believe it when you phoned this morning to answer my query.
Your service and attention to detail is wonderful and you deserve recommendations which I am more than happy to do.
L.R. West Mids (17th October 2014)
hi, would just like to thank you for a very easy transaction. I received smd janome 3000 today only ordered this yesterday about 1 pm. website is very good giving lots of detail about machines. easy to order over the net, kept well informed about delivery and was delivered exactly in the time stated. this is my first computerised machine and I am blown away it is so easy to use. as 57year old and been using a mechanical singer for years was a bit apprehensive need not have worried. free added accessories thread, scissors, needles, bobbins, extension table etc were a very welcome bonus. looking forward to many years of sewing with this machine. thank you for a great machine at a great price. regards
J.U. Borders (17th October 2014)