Thank you so much for taking the time to reply to my enquiry, and suggesting the Janome SMD3000. I have been having a good read of this one, and can see that it would be more suitable to me even than the Pfaff 160s. The main reason being, is the useful stop/start button, so that I don't need to use a foot pedal if I don't want to - Handy as my osteo-arthritis can play merry hell with my legs sometimes, also the speed limiter is a brilliant idea as well, many a time the machine can run away in a world of it's own.
I visited your website after hearing exceptionally good things about you from others on forums and on Facebook groups, and being nosey I wanted to see if you were as good as people say. I have to say if your help and thoughts to just a simple email are anything to go by, then I am suitably impressed. So I will be placing an order with you for the above mentioned machine along with the Quilters Kit. Does it make any difference to ordering if it is by phone or online? I'm never sure if it is or not. Please don't tell me you have sold out of it now or I will be mad at myself for taking so long in deciding. Kind regards
J.J. Leicestershire (22nd January 2015)
Dear Russell, Thank you so much for the download. I really appreciate the great service, and I'm so glad I found your shop online when I bought my machine. Best wishes
E.W. Lincs (19th January 2015)
Hi Russell, I took delivery of a Janome SMD500 on Monday, the advice you gave me on Friday was perfect also the turn around to get it sent and delivered could not be better. Again many thanks
M.T. North Yorks (19th January 2015)
Hello Russel. Thank you very much for your help. Its a pleasure to buy in your Shop a machine. Its the second one and both time the machines comes very very fast ( 41 h to Germany) and your service is great. For me, You are the Best. !!! Thanks alot. Best Regards
K.B. Germany (17th January 2015)
Hi Russell, I received my Janome MC350E embroidery machine this afternoon, as promised. I love this machine and within half an hour of reading the instruction manual I was up and running. Once again you have not disappointed with your quality and service, I am really pleased with the overlocker and sewing machine I had already bought from you, and have already recommended you to all my friends at the sewing club. Best wishes
S.S. West Yorks (16th January 2015)
Thank you so much for the efficient dispatch of my new machine. I just took delivery and had to laugh when I opened the box and found an adopter included!!! They can be hard to come by here in Spain so thank you. I hope my new machine lasts as long as my current Frister Cub4 which I bought in 1976 and is still going strong but I require a second machine so the obvious choice was another Frister & Rossmann. The free goodies will come in handy too. It was a pleasure doing business with you.
A.C. Spain (15th January 2015)
I received a Janome SMD1000 machine from you recently ,and have only just had time to spend on it today.My goodness what a complete joy it is to use.
A) the scissors are unbelievable...never have I had scissors SO sharp ,and so many of them!
B) the threads...well what can I say..my existing ones must be at least 20/25 years old!!
The machine is a dream.The previous ones I have had were all 'hand me downs',so to have a brand new one is like a dream come true. Thank you thank you.
R.C. Berks (14th January 2015)
Hi, I bought a brother sewing machine a few years ago from you, didn't pay much for it just to get me by for a while, I loved it, I have upgraded from you yesterday with another, I hope I love this one too, as I didn't know which one to buy? Thanks so much for many years of happy sewing with your sewing machines.
J.G. West Yorks (13th January 2015)
Thank you for the support you gave me. I really appreciated it, also with my daughters help the programme is loaded and I am working through the training DVD. Thanks again
J.B. London (12th January 2015) Product purchased: Janome Digitizer MBX Full Version 5.0
Great after service. Pick up time and returning machine was a doddle. I cant wait to get back sewing. Thank you Russell and team.
J.C. Bucks (10th January 2015)
Dear Russel, the sparepart arrived today. I can’t tell you how delighted my wife was to get it that quick! We do appreciate your outstanding customer support! You can be sure that we're going to share your extraordinary service on FB and other German sewing forums. Again, many thanks!!!
O.G. Germany (9th January 2015)
Dear Russell, I suspect you get gushing emails like this every day, but I wanted to write to express my gratitude for the absolutely first rate service I’ve received from Sewing Machine Direct. I left a Trustpilot review but also wanted to say thanks to you.
After going through the dreaded “_______” experience, it has been so heart warming to deal with your company. I could hardly believe my delivery arrived less than 24 hours after I’d placed my order. The lovely gift sent almost had me in tears after the bizarre and unwarranted abuse I’ve had from “_______” - It is extremely generous and thank you so much.
I had never bought a sewing machine online before, but I saw so many good comments about Sewing Machine Direct that I googled you…..and the second company on the page had a heading “Sewing Machine Direct - _______________” so I bought from them thinking this was your company. I should have done more online research!
After two weeks I’d heard nothing from them, they wouldn’t reply to emails and when I phoned them politely the tirade of abuse was awful. I am now getting my bank to recover my money. I’ve since researched more and found out about “_______” and their reputation, but what an awful scam that they are on google using the words “Sewing Machine direct” to make customers think they are affiliated with you.
It has been such a contrast to deal with your company, I really can’t thank you enough for the care shown to customer service. It has really cheered me up. Best wishes
Email (8th January 2015)
Hi Russell, Many thanks for your help. I got the machine today. I will post a positive review on the site later this week (or email you). Great service! And gift pack an excellent bonus. Best regards
P.L. Glasgow (5th January 2015)
This is to thank you - bit belated - for the quick, polite and helpful service we received. It was much appreciated.
F.K. (4th January 2015)
Hello, Last year I purchased a Janome SMD5018 from you, and I am delighted with it. I intend to buy some quilting attachments, especially a walking foot. But I'm a bit unsure which one to buy as there are 2 or 3 to choose from. I wonder if you could advise me on the differences between them.
R.R. Kent (3rd January 2015)
Hello Russell, Just received my Janome J3-24 sewing machine, that was super quick delivery! Thank you also for the accessories bundle, I'm new to sewing so having a kit of accessories sent is great. Can't wait to get going now! Thanks again, fabulous service!
E.W. Lancs (2nd January 2015) Product purchased: Janome J3-24 Sewing Machine
After speaking to Dave and Russell on 30th Dec 2014. Very good guys to talk to and very informative. I ordered the Janome SMD 3000 it arrived at 8.30am the following day it was excellent service. Free gift is excellent as well. Not tried the machine yet due to celebrations, I will comment again when I have, Once again thanks.
T.E. Cheshire (1st January 2015)
Hello Russell, I want to say a very big thank you for the prompt delivery of my Janome Atelier 5.
I ordered it at 4.30pm on the 30th of December and it arrived this morning the 31st of December at 8.30am, 16 hours after my order. The speed of delivery and the text message updates were part of the excellent service and I am still beaming from ear to ear. Thank you, Thank you, thank you. The sewing kit, threads and scissors are incredible. I wish you and all your colleagues at Sewing Machines Direct a Happy New Year.
F.I Berks (31st December 2014) Product purchased: Janome Atelier 5 Sewing Machine
Hi Russell, I got my lovely Brother AE1700 sewing machine today. Thank You. I am delighted. Happy New Year.
M.W. Berks (30th December 2014)
I just want to say, thank you. My order has arrived spot on time, the courier text to say they would be delivering between 11:50 & 12:50, the driver knocked on my door at 11:50.
I ordered the machine in time for my partners birthday, which is January 8th, so to receive it so quickly is a real bonus, first class service, thank you. It will be so easy to recommend Sewing Machines Direct to friends and family. Many thanks.
S.G. Kent (24th December 2014)