I've now had my lovely Janome for two months .I would just like to say thank you so much for your excellent service.
After speaking to you on the phone my sewing machine was in my house in three days.
I was very surprised with the wonderful scissors and the fabulous threads - I don't need to buy any for a long ,long time !
With Best regards
H.G. Dundee (6th September 2015)
If only all online buying experiences were this good. I spoke to Russell on the phone who was very friendly and helpful and he suggested the Janome SMD4000 might be the machine I was looking for. After deciding he was right I ordered online late on the Friday afternoon. I received an email within a few minutes confirming delivery on the Monday. The couriers emailed early on monday giving specific delivery time and they delivered bang on time. So far I have just tried out a lot of the stitches and functions and am really pleased with the machine. It runs smoothly and quietly and the stitches are very neat. I can't wait to start my first project. Received free extension table and pack of 50 large threads in lovely colours together with scissors and other accessories. It was a lovely free gift and will keep me in threads for a very long time. Excellent service and value and I wouldn't hesitate to recommend.
S.M. Nottingham (4th September 2015) Product purchased: Janome SMD4000 Sewing Machine
A belated BIG thank you for the great value and service you offer. I was so delighted to get my new Coverpro with all the free extras. This is the second one I purchased from you. The first was being shared between my daughter and myself, but never seemed to be at the right house (Manchester/ York) so I treated us both by buying the second machine. Our two regular sewing machines came from you as well. I would always recommend you to anyone thinking of buying a sewing machine.
Well done, and thank you. Regards,
A.W. York (1st September 2015)
Hi. Took delivery of Brother AS40 this week. It's already my best friend! It's so easy to operate and so well built. Delivered to the hour as promised and I have just completed my first dress and it's absolutely fab. You answered all my queries and concerns in a way that I fully understood - Many thanks.
J.B. Leics (28th August 2015)
I ordered my Janome SMD 3000 yesterday and found that the assistance I got on the phone could not have been bettered. Today, exactly when promised the machine, quilting pack and excellent free gifts arrived. Super 5⭐️ Value and Service!!
L.C. Glasgow (27th August 2015) Product purchased: Janome SMD Exclusive SMD3000 Sewing Machine
Russell, David and Wendy
I can't thank you enough for what you did. I love the Janome 12000 it's a brilliant machine and does everything I was hoping for and more. I always get my machines from SMD and would never go anywhere else. Your customer service is outstanding and goes much further than the extra mile.
I don't have the words to express my gratitude other than a huge thank you to you all.
G.B. Notts (24th August 2015)
Hi Russell, It has been a while since I emailed you for advice!! After borrowing a sewing machine for a while, I have today (on my birthday!!) decided to buy the Janome SMD2000 from you at Sewing Machine Direct, mainly because you were very helpful explaining things to me.
I would just like to say 'thanks again' for your help. I am looking forward to receiving my machine and having a play!!
C.F. Devon (23rd August 2015) Product purchased: Janome SMD2000 Sewing Machine
Delighted with service and next day delivery. Very very pleased with my brother sewing machine, fantastic buy and will be praising your company everywhere. Thank you again
R.C. East Lothian (22nd August 2015) Product purchased: Brother Innov-Is 35 Sewing Machine
Pfaff rolling iron
Wow it does what it says, it is fast and efficient, wish I had bought one years ago. Would recommend to anyone
A. D Isle of Wight (21st August 2015) Product purchased: Pfaff 580 Roller Press
Ordered a new Janome machine from you this week and it arrived 24 hours after ordering. Brilliant service. Will look no further next time we need a new machine or accessories. Thanks for the Freebies too. Wish all internet suppliers were as good as you. Thorpe Curtains Ltd, www.thorpecurtains.co.uk/
L.N. Leics (21st August 2015) Product purchased: Janome CXL301 Sewing Machine
Hi Russ and Dave,
I bought a Pfaff (Performance 5.0) from you last week and just wanted to say thank you so much for spending time talking to me, I think I spoke to Russ one day and Dave the next. My Mum had bought four sewing machines from you about 7 years ago and you've been brilliant with any niggles we've had since then (as well as helping her to thread the thing when she first got hers!).
There was a lot of information to go through and I appreciate the time you took. I had it down to the Janome 8900 and Pfaff and although I was swinging towards the Janome, I ended up taking what I felt was a bit more of a risk with the Pfaff and I LOVE it!!
I've got to grips with it pretty quickly (although I know there is still loads to learn on it), and I absolutely love it. The stitch quality is amazing and I've been sewing through thick layers (about 6 -8) and it doesn't bat an eyelid - the power on it is great. I've made quite a few things already and tried loads of different settings and wow! It's better than I could have hoped.
I will write a review for your site, but I just wanted to say a huge huge thank you. I've been saving for this for absolutely ages, so it was a big deal and a big decision.
Thank you so much,
E.M. Devon (19th August 2015)
It arrived super fast and has been a godsend to my ironing mountain running a b&b top service top quality!
S.B Pembrokeshire (19th August 2015)
Good Morning Russell. My new machine has arrived and I have to say I am quite beside myself with excitement! It is a real dream come true! I will struggle this afternoon not to burst!!
I have brought this with money from a bequest from a very dear friend of mine and I can tell already that I am going to have MANY happy hours sewing and I will think of her.
Thank you for making this all possible. Your fast, efficient and personal service has to be second to none and everyone here will most certainly know about this!
I hope that you are having a good week.
S.W. Bucks (18th August 2015)
My Elna Press that I ordered on Sunday, has just arrived, right on time. I bought the press as a replacement for one that I had for twenty years. Thank you so much for such a wonderful service.
R.W. Dorset (18th August 2015) Product purchased: Elna SMD120 Plus Iron Press
Janome 525s purchased to replace old machine
What a brilliant company, website easy & full of good information about a lot of different sewing machines. Excellent delivery, wonderful free gift & as for the sewing machine I couldn't be happier, after using a machine for the past 40+ years that finally gave up on me, getting used to a new one was a bit daunting but no it was so easy, I wish I changed my old machine sooner. The drop in bobbin is great & as for the needle threader, for someone who now needs glasses to thread needles this is fantastic.
Thank you, Thank you, Thank you.
J.W Hull (18th August 2015)
Fantastic service & value. It was a choice between Janome & Brother but the Janome was great value for money. Lots of extras too & got a storage bag for £10. Machine is easy to operate so far & feels a dream to sew with. So quiet. Really, really pleased. Thanks SMD.
S.W Leek (18th August 2015) Product purchased: Janome 8050XL Sewing Machine
Brilliant, great service, great machine.
Just to say thank you for your offer on the CXL 301. As you probably know I decided on the Janome SMD 3000 in the end - I decided that I liked the sturdy look and sewing area of the flatbed, and the free extension table is a bonus I’ll use. Also I didn’t think I was bothered about a hard case but now I see it I think it will be super useful for quick covering, where I am can be quite dusty. Anyway, the machine actually arrived a day early (and that's to France), so I think I ordered Tuesday and it was here by Thursday - brilliant. It's a joy to use. Light years away from my trusty 34 year old machine! If all goes well I will be ordering an interlocker as well.
So thanks to you and Karen and Wendy for your advice, patience and help, and super quick service,I really appreciated the extra touch of a plug adapter packed with it!!
S.K Cornwall (17th August 2015) Product purchased: Janome SMD Exclusive SMD3000 Sewing Machine
Great Price and Service!
I have been looking for a new machine for a while and last time I looked they were all out of my price range. When I saw the Janome 8050XL it seemed to be such a good price that I thought I should take the plunge. I have not been disappointed. Not only did the sewing machine arrive quickly with a lot of free goodies, it has exceeded my expectations and I can't wait to sew something a bit more challenging on it! Thank you Sewing Machines Direct for the speedy service, I will use you again!
A.B Leicestershire (17th August 2015) Product purchased: Janome 8050XL Sewing Machine
Russell/ Dave ... my machine arrived first thing this morning. I cannot thank you enough for all your help and prompt delivery. I'm amazed at the service provided and I will be telling everyone I know to order from you should they ever need something sewing machine related. I have made up what I needed to do in ten minutes and I'm so glad I went with the smd 3000 it's a fantastic machine which I'm sure will last me a lot of years!! Thank you thank you thank you!!! I will now leave you in peace and stop calling you everyday
R.R. Warwickshire (14th August 2015) Product purchased: Janome SMD Exclusive SMD3000 Sewing Machine
Just a quick message to say a huge thank you to Russell for helping me to choose a sewing machine this week. I am now a proud owner of a shiny new Janome SMD3000 and absolutely love it! Russell listened to what I wanted and talked me through a number of different options (including higher priced ones) I am extremely grateful to him for helping me to choose the right machine for me. The sewing machine is great, just what I was looking for and I cant wait to get stuck into my next sewing project with it. Thanks again Russell!
S.B. North Yorks (13th August 2015) Product purchased: Janome SMD Exclusive SMD3000 Sewing Machine