An excellent service, product and delivery.
T.P. Midlands (10th January 2016)
I was so impressed by the speedy delivery of my new sewing machine, and just before Xmas too. The machine was delivered after only 2 days as stated. Great machine and I have no hesitation in recommending this wonderful company. Prompt, efficient service, I wish everybody could be as nice and efficient as they were. It was Xmas too and I am sure with a heavier demand than usual but they still delivered.
I.R. Middlesex (7th January 2016)
Excellent delivery service this was purchased as a starter machine for my niece as a Xmas box and had a speed limiter on which was an important element I was looking for plus it will still be fine when she becomes older. The machine is just perfect for this and was an excellent price with the added bonus of cotton scissors warranty etc. I have purchased my own Janome machine from you and have been extremely satisfied with it and I would purchase again from you. Thankyou
J.J. Lincs (6th January 2016) Product purchased: Janome 8050XL - Includes Extension Table & Sewing Kit
Fabulous service from start to finish. ....would thoroughly recommend. Overjoyed with my machine......such a good price too. Thank you SMD.
J.W. Devon (6th January 2016)
Am delighted with my new Frister 6423 which arrived exactly as promised.
I am very impressed with the service you offer and the communications keeping me updated on the process as the time went on. Next day delivery is a splendid service, well done and thank you.
A.R. Derbyshire (4th January 2016) Product purchased: Frister & Rossmann 6423 Sewing Machine
Just wanted to thank you so much for your brilliant service. I ordered my Brother overlocker last week, that is between Christmas and New Year and was amazed and delighted when it was delivered (free) to me here in France today. I have been updated regularly about where my parcel was and was given a one hour slot when it would be delivered today. I live in a very rural area and the man arrived five minutes after the earliest time I was given and well within the time window. I only hope my efforts using the machine will be up to the standard of your service. Thank you also for the free gifts, unexpected and much appreciated.
C.P. France (4th January 2016)
Purchased this machine a little while ago. I am very happy with the quality of this item for the price I paid. The bonus of lots of extras were great. Any concerns/questions I had were easily answered. I did not have any issues with the manual, as I had a play with the computer display on the machine, and had it sussed within 20 minutes. This was good for me as I am not very technical. I thank Russell for being very helpful. With his advice I have just purchased the Frister Rossman overlocker. Which I await its arrival. I recommend them highly. Thank you Russell.
A.W. Lincs (31st December 2015)
My daughter loves this machine, so much easier for her to use with top loading bobbin, speed control etc. Really good choice and as a newish sewer myself I am a little envious, I would definitely look at Pfaff for my next machine.
Excellent service too, dispatched Tuesday and arrived Friday - UK to Portugal!!
T.S Portugal (23rd December 2015) Product purchased: Pfaff Passport 2.0 Sewing Machine
Thrilled to bits with my new Brother Innov-is 955. Ordered 3.30pm one day, arrived 11.45am next day, I was able to track its progress and it was on time as predicted.
J.S. Yorks (21st December 2015)
My wife has always wanted one of these so we purchased the Pfaff 580 Roller Press. The package arrived the very next day as planned. It was really well packaged and easy to extract from the box.
This is a quality piece of kit. My wife, who suffers back problems now, can easily sit down and iron away to her hearts content!
J.G. Kent (20th December 2015)
A swift note to say the sewing machine I ordered ONLY YESTERDAY(!!) arrived bang on the minute it was due so many thanks for using DFD/Interlink who seem to be far and away the best couriers we ever deal with. And many thanks also for the 'anonymous' packaging which must have been applied even after the machine was sent to despatch if the emails were correct. That was much appreciated!
Eleven out of ten for service!
P.C. Somerset (15th December 2015) Product purchased: Frister & Rossmann 6434 Sewing Machine
The Janome 8050XL arrived safely this morning and I am absolutely thrilled with it. I cannot believe how quickly you got this delivery to me, thank you so much. Thank you, too, for enclosing an adapter to enable me to use the machine in Italy - that is so thoughtful of you, and I really appreciate it.
Given the reliability of Janome machines, I am sure I won't need to use the guarantee. I've had my previous Janome for more than 15 years and it has never put a stitch wrong.
I am so impressed with the service you have provided - the most competitive price on the internet, wonderful personal service and attention to detail. You are obviously the sewing machine equivalent of Lakeland Limited, and I can give no higher praise than that.
M.D. Italy (14th December 2015) Product purchased: Janome 8050XL - Includes Extension Table & Sewing Kit
I just wanted to say how pleased I am with my new Brother sewing machine. It arrived less than 48 hours after ordering, very good service, very straightforward and easy to use. and also many thanks for the super sewing kit that you have sent me, it was such a lovely surprise! I'm very impressed and will be returning to you I am sure for more items in future.
S.W. Yorks (9th December 2015)
Sent from my iPad. Omg, I'm so impressed with my sewing machine, I kept looking at it a little scared, as I never used a computerised one before, I guess I may come up against a few problems, but so glad you left the underneath bobbin loaded, I threaded it it was so easy. Really love it, thanks so much.
P.J. Notts (7th December 2015)
I'm new to sewing and the Janome SMD3000 was recommended by a couple of friends who already own the machine. They also suggested purchasing the optional Quilters kit so I ordered the complete package on offer. This machine is a great price, Russell provided good communication, and the delivery was super fast with the parcel arriving the next day...and I couldn't be happier. The machine is easy to use and perfect for my crafting projects. Thank you!
T.B. Suffolk (2nd December 2015) Product purchased: Janome SMD Exclusive SMD3000 Sewing Machine
thanks for machine not out of the box yet busy with xmas parcels etc, but recieved my free gift, thank you so much wasn't expecting that it made my day, really looking forward to getting to grips with it, although I've never used a computerised one, I know you will help me out, thanks again.
P.J. Notts (1st December 2015)
Very impressed with delivery and customer service
I haven't set up or used my new Babylock Coverstitch machine as it only arrived today (Monday) but I have to comment that from the moment I placed my order to delivery today I have been most impressed with the service from both Sewing Machines Direct and the courier service they use. I only ordered the machine last Friday and I was immediately advised regarding delivery. This morning, I was given a one hour time slot for delivery and it was delivered exactly at the beginning of the hour. I could have changed this time and place for delivery but it wasn't necessary. The machine was packed in its original box, within another padded box so no fear of damage. It seems very robust and well made and I'll enjoy myself tomorrow getting to know it. The extra free gift of thread, needles, scissors etc was a great bonus. Also the price was the best I could find after much research. As you can tell, I'm a very happy customer.
P.H. Warwickshire (30th November 2015)
Sewing Machines Direct does exactly what it says on the box. I ordered my machine one day and received it by midday the next. Excellent service. I carefully chose the day to order so my machine was delivered when it fitted into my busy schedule. Great service.
P.T. Cornwall (29th November 2015) Product purchased: Janome 8050XL - Includes Extension Table & Sewing Kit
I ordered this machine from SMD on-line about midnight on Wednesday/Thurday and it arrived by mid-day on Friday.
A fabulous machine which I am really happy with. Delivery was prompt with tracking. I'd definitely order from SMD again
S.S. Anglesey (29th November 2015)
Just to thank you for your speedy delivery of a Brother 1304D Overlocker which I ordered yesterday and was delivered today to my daughter in Aylesbury. I purchased the same Overlocker from yourselves a while ago and am so pleased with it I decided to treat my daughter to one. She was really surprised when she opened it and very happy. Your customer service is excellent and I also want to thank you for the free gifts which we both received with our Overlockers. Very happy customer. Many thanks again for your great service,
P.F. Merseyside (27th November 2015)