Excellent service and information.
I just feel the way that Russell and Karen helped over the purchase of the Janome SMD Exclusive 6260QC was fantastic. The extras were a bonus and the quality of the machine a sewer's dream. Both my sister and myself would recommend this company to anyone.
Delivery man so kind and helpful too.
A very satisfied customer thanks to Russell and Karen
M. A. Colchester (11th March 2016) Product purchased: Janome 6260QC Sewing Machine
Delivery to ireland was in 2 days. Delighted with my new janome 6125qc. Great machine and the free gifts were also great. More thread and scissors than I will ever be able to use! The machine came free with a large extension table but when I opened the box there were 2 extension tables included. One a little smaller which will be very useful also. Would recommend this company.
S.M. Ireland (5th March 2016) Product purchased: Janome 6125QC Sewing Machine
Have been meaning to write and tell you my blind hemmer arrived last Thursday Have no idea why I have never had one before its amazing and such a time saver.
It will pay for itself in no time at all.
Great machine and as usual a great service .
S.M. France (4th March 2016) Product purchased: SMD Tony CM500 Desk Blindstitch Blind Hemmer
Hi, Just want to let you know that the sewing machine and extras arrived safely and on time. I have had a chance to have a short play with it and am delighted, the stitching performance and quality is excellent and the settings very straightforward and easy to use. My only disappointment was the thin cover but I shall now make one instead!
B.G. Inverness-shire (3rd March 2016) Product purchased: Husqvarna H Class E20 Sewing Machine
Wow Supersonic Service.
Ordered on a Saturday, looking at the new machine by Tuesday afternoon and then the cherry on the cake free software, £999 worth and then extras and extras and extras never seen such a beaming smile on the wife's face and that was before she opened the sewing machine box !!!!!! awesome absolutely awesome.
P.K. Dorset (2nd March 2016) Product purchased: Brother Innov-Is V5 Sewing & Embroidery Machine
WOW.....what service, just unpacked my machine, which I only ordered yesterday afternoon. Thank you can't wait to start using. My previous Frister Rossman over locker packed up after 20 years of amazing service, hopefully this one will be as good.
Very satisfied customer....
B.M. Devon (2nd March 2016)
Sewing Machines Direct and the Janome 8002dx.....Fantastic!
I'd been looking around various shopping websites for an overlocker machine for a couple of months and decided I'd like an easy to use one with a cutter. Looked in Sew magazine for reviews/specialist companies and found Sewing Machines Direct...Found the Janome make that I'd heard of and this machine was an extra £20 off with free kit! No brainer!
Fast confirmation of my order and brilliant updates by email and text regarding my delivery. Admittedly it did sit on the worktop for a day as I was panicking about setting it up but needn't have been as it was all threaded and ready to go....the free kit included a big set of scissors, tape measure and loads of cotton reels. Happy days...
S.S. Cambs (1st March 2016)
I ordered a Janome 2015S on Sunday and received it yesterday afternoon. I have spent a couple of hours sewing this morning and am so happy with it. Thank you to Sewing Direct for the prompt delivery and a brilliant website that gives so much detail about each machine. I am also happy with the threads and scissors gift pack and the carry bag I ordered. I would recommend your company to anyone looking for a new sewing machine.
M.D. Lincs (1st March 2016)
Excellent Machine. Sews beautifully every time. Ability to handle all sorts of fabrics - first class. For the price of the machine, the quality is excellent and would satisfy people who are new to sewing and advanced. Will be a dependable machine for many years.
M.M. Ireland (27th February 2016) Product purchased: Pfaff Quilt Ambition 2.0 Sewing Machine
Happy Quilting Days.
Very helpful advice from Russell who is approachable and very professional, a lovely man to deal with! I got the machine he recommended and I am over the moon! This is an easy, no hard sell transaction and I will most certainly recommend Sewing Machines Direct to all my friends. I am looking forward to lots of applique and quilting work with this machine DXL603. Russell, you're the Best!!
G.B. Exeter (25th February 2016)
Brilliant service arrived within 24 hours of ordering not only with a free quilting kit but a lovely surprise gift of threads and scissors.
Machine is wonderful, instructions clear and easy to understand was up and running within an hour of delivery. I would highly recommend this machine.
S.M. Scunthorpe (25th February 2016)
This is my third sewing machine and my second Janome machine. After some research and much reading, I decided to purchase the Janome DXL603 because of the number of stitches available ant its light weight as well as having a harp area a bit larger than my Janome Platinum 720.
I Contacted Sewing Machines Direct and spoke to Russel, who was very helpful. The sewing machine was dispatched on the same day I ordered (free delivery) it arrived the following morning!!!! Russel also included in the delivery parcel a complementary thread pack and sewing kit.
I am very pleased with the service provided by Sewing Machines Direct.
S.E. Humberside (23rd February 2016)
Quality service from beginning to end on our transactions nothing is ever too much trouble & super fast delivery.
We have many machines for our community interest company 'A Stitch Different' will always come back to Russel & team fantastic products at amazing prices.
We love our Brother machines & highly recommend the V7.
A.B. Cumbria (23rd February 2016)
I ordered a new machine as my old one had lasted 28 years and decided enough was enough! Sewing Machines Direct had an excellent deal on the Elna 6200 with the addition of some bonus sewing threads.
I am absolutely delighted with the machine and could not quite believe how many sewing reels I got. I will be kept busy for many hours.
The machine arrived the next day, despite the fact that I ordered after 4pm, so I have to say that their despatch service is second to none.
Absolutely delighted all round.
K.W. Hampshire (21st February 2016)
If you want to buy a machine don't hesitate - buy it from here.
I was looking for a new top of the range machine for which I saved up for a long time. To be honest, I was quite nervous of purchasing a large value item over the internet without physically seeing and trying the machine out. I was torn between two top of the range makes. Karen was amazing, her knowledge of the machines was fantastic and anything she was not sure of she found out for me. She had endless patience and helped me make the right choice. She kept me updated at every stage of my purchase and the machine arrived safely and quickly. The best thing of all is that this company do not sell you a machine and leave you high and dry, they are always there to help. Thank you Karen and Sewing Machines Direct, you have a lifelong customer in me.
C.F. Essex (18th February 2016) Product purchased: Husqvarna Designer Epic
It is the rolls Royce of sewing machines.I am all ready planning my next quilt.
Thank you very much
V.Y. West Midlands (18th February 2016) Product purchased: Janome 6125QC Sewing Machine
I rang Sewing Machines Direct to discuss buying an overlocker. I had little experience of using an overlocker, but a couple of necessary criteria. The respondent spent time with me answering my questions. When we'd narrowed down the possible machine there was no pressure selling, it was suggested I thought about the purchase, arranged a demonstration; either at their showroom or with another retailer, and contacted them if I wanted to proceed with a purchase.
I decided to buy the machine and the order process and delivery was simple and efficient. The overlocker was also considerably cheaper than I could get it elsewhere.
I was very impressed with the operator's knowledge of the machines they stocked, and their courtesy and kind patience with me when I called. I would certainly recommend them to anyone thinking of buying a sewing machine or accessories.
P.B. Bedford (17th February 2016) Product purchased: Baby Lock Ovation (BLES8) Coverlocker
I just wanted to send you the biggest thank you for not only getting my new machine to me for yesterday but also for your help in finding him - he's an absolute beauty and does exactly what I need it to do and so much more. I am totally in love with him and amazed at his power and whisper! I was up until past 1 a.m. sewing as I was accomplishing so much, I did in three hours what took me all day to do on my old machine.
I am one very happy customer.
And thank you for the threads! They are awesome!
C.N. East Sussex (16th February 2016)
Pfaff Quilt Ambition 2.0 - Excellent Service, Perfect Machine.
I Spoke to Russell on Saturday, I had been looking to upgrade my Sewing Machine, I knew I wanted a Pfaff. SMD had ex display machines at a discounted price. I asked Russell what condition they were in and was assured they were in as new condition. I decided on the Pfaff quilt Ambition 2.0, I ordered on the Saturday and my Machine along with the extension table and the free gift came on Tuesday morning.
It was packaged perfectly in its original box, the machine was in immaculate condition. To say I'm happy is an understatement, I tried it out straight away and to top it off it sews like a dream.
I'm a very happy customer, thank you.
T.H. Cleveland (16th February 2016)
Hello, I just wanted to thank Karen for her help and patient advice when I placed my order yesterday for the Janome JP760. I received texts/emails all the way to keep me informed of the progress of my order so I could plan my day and get on with things. My delivery window was 1142-1242hrs and the courier arrived at 1145hrs! I can't believe the incredible customer service I've received. Still a bit stunned actually and just wanted to send a huge and enthusiastic thank you to Karen. I shan't hesitate to recommend your company to anyone who wants not only good prices but also to deal with real human beings who know what superlative customer service really means.
J.K. Essex (9th February 2016)