The reason for contacting sewing machines direct was the previous excellent reviews online, now I would like to add my own.
Had been wanting to get innovis 350 but had a query first and a local shop was unable or unwilling to resolve it.
After speaking to Amy ,she promised to ring me after discussion with her manager.
She duly called back and to my delight solved my problem.
The machine was delivered exactly when promised, almost to the minute!
Have now used machine and love it and would recommend this company and the product wholeheartedly. Thank you .
L.B. South Wales (28th May 2016)
Once again your delivery was expertly delivered to my daughter on time , SHE is over the moon with sewing machine ,cant wait to use it ,, so you have made yet another person very happy , Thank you so much
D.Y. France (24th May 2016)
Very pleased with the machine and service from SMD. Rang (on freephone number) and got excellent advice from very knowledgeable owner. Debunked all I had been told by local sewing machine shops who wanted me to pay heaps more and confused me. Excellent price and service. I requested delivery on a certain date (rather than immediately) and this was complied with. The machine was a demo / display model and never used. Will buy an extension table soon from them soon.
E.B. Derbyshire (23rd May 2016)
Fantastic buying experience. Arrived next day. Machine is absolutely fab and the mega freebies which included a quilting kit and 50 threads and much more. If you are thinking will I or won't I. Get it you won't be disappointed and the buying process 5*
J.D. Glasgow (22nd May 2016)
I bought the Frister Rossman QE681c and although I've only just received it I tried it out immediately and I'm delighted. My friend has the 404 version and I've been using her's on and off for about a year now and because it never causes "trouble" I knew I'd be replacing the two machines (both not computerised and both prone to tension issues) with the Frister Rossman 404 but when I went to place my order I choose the 681 version and they are very similar in fact almost identical except for some extra quilting stitches. Thrilled with my purchase!
H.M. Co Meath (18th May 2016) Product purchased: Frister & Rossmann QE681C Sewing Machine
Hi Russell, I just wanted to thank you for sorting out the above sewing machine order so that I got the correct model. It arrived safely yesterday and I'm sure my wife will be very pleased when she opens her birthday present to find her "surprise" is the one she strongly hinted at.
You have saved me much embarrassment and provided exemplary service.
Once again, thank you.
K.C. Cumbria (18th May 2016)
Quick delivery, lovely sewing machine.
I have no hesitation in recommending Sewing Machines Direct as an excellent company to do business with. I received the Janome SMD2000 in perfect condition on the day expected and I am very pleased with it.
M.H. Cumbria (13th May 2016)
Hi Russell, Just wanted to thank you and your staff for sorting my wife's sewing machine. Whoever she initially spoke to said something which prompted her to take a look at certain things that I don't understand (she used to be a commercial machinist a few years ago!) and she was able to sort out the problem.
I was also very impressed with the extremely swift response to my email regarding the problem.
The whole experience of buying a machine from you so far has been faultless and I wouldn't hesitate to recommend you to our friends and family. Best Regards,
P.C. Essex (12th May 2016) Product purchased: Janome CXL301 Sewing Machine
Excellent info on website with downloadable brochures. Easy to order and secure payment. I was sent an email and text on the day to give a one hour slot and the delivery was made within that slot. The delivery driver even asked if I needed it carrying to another room.
The machine was well packed and contained all the accessories listed. The bonus was the extra gift with all the thread. Lots of good colours and will be very useful for my quilting projects. Although the machine looked quite daunting at first, the instruction DVDs and manual were very comprehensive and I was using the machine within an hour. I love it!
A.S. Lancashire (5th May 2016) Product purchased: Janome MC8200QCP Special Edition
This company not only has a superb website, but they have real people who answer your questions promptly, either by email or telephone.
I had several queries relating to the purchase of a Horn sewing cabinet on-line from them, having seen one at a show previously. These were all dealt with courteously and with precise information.
Subsequently I have received the furniture direct from the distributor and could not be more pleased with my purchase.
Orders for needles, threads and accessories for my sewing machine are dispatched quickly and well packed.
This remains my company of choice for all things to do with my sewing machine.
E.G Cheshire (30th April 2016) Product purchased: Horn Furniture The Calypso 1092 Cabinet
Great product, excellent service.
The Janome 8002DX is a really good overlocker for the beginner sewist. It is compact and light and the carry case for £10 is good value.
The free gift of thread, scissors etc give you all that you need to get started. The machine came already threaded! The instruction manual is clear with good diagrams and the instruction DVD is excellent.
Service was excellent -I ordered after 4pm on Monday so product was delivered on Wednesday on time and not damaged. Got an email giving me a one hour time slot, product delivered on time.
I would recommend company and product to anyone.
G.S. Kent (28th April 2016)
Delivered on time Pfaff passport 2.0.
Emailed to tell me the delivery details gave me a one hour slot fantastic. Arrived as promised, machine also looks brilliant quality.
N.R. Cornwall (26th April 2016)
Fantastic service, really speedy delivery and great delivery service. I've been watching out for the latest deals - Janome SMD2000 great machine, good price, plus excellent free gifts of threads/ scissors. Can't fault anything! Will definitely recommend the website.
J.M. Oxon (24th April 2016)
Fantastic value for money.
I needed to replace an old overlocker but had a limited budget. Sewing Machines Direct have several models for less than £200 and delivery is free. I opted for the Frister & Rossmann Jaguar 234DF Knitlock. I also ordered the extra overlocker feet, which were heavily discounted if bought with the machine. I received a free thread, scissors and sewing accessory pack which was quite substantial for a free gift! My order was delivered the next day and I was notified by text of estimated delivery time. So I give top marks for value for money and delivery - really cannot fault them.
As for the machine itself , it is really well designed and has some great features that make it easy for a anyone who has not used an overlocker before. The side door opens up to make threading the normally hard to reach loopers much easier. It's very sturdy and works well on all types of fabric. I actually prefer it to my previous one which was a much more expensive all singing and dancing one. All in all a really good purchase from a great company.
H.R. Essex (22nd April 2016)
My wife is delighted with this iron press, states this takes away some of the time to complete ironing , also easier on the back. Fair price also speedy delivery made this a bonus.
J.M. Livingston (21st April 2016)
Great detail given about the machine, nice and simple to set up and use. Very impressed with the streamlined nature and solidity of the machine.
No-nonsense next day delivery from the company.
J.T. Hereford (18th April 2016) Product purchased: Husqvarna H Class E20 Sewing Machine
I ordered a Brother 1034 overlocker late in the afternoon on Friday and requested it was delivered to my workplace as there would be no one at home. True to their promise, Sewing Machines Direct turned up at my workplace this morning with my order. Very impressed at the speed of their service and the bonus of threads and extra scissors ( you can never have enough scissors) had made the order even more enjoyable. Cant wait for work to finish today so that I can get home and try out my overlocker.
L.T. Kent (18th April 2016)
Excellent customer service.
I ordered the Janome SMD 3000 online and it arrived the next day complete with a free thread pack and sewing kit which was an excellent bonus. Very happy with the machine. I would thoroughly recommend Sewing Machines Direct to anyone looking to buy a sewing machine or accessories - excellent, speedy service.
S.B. Northamptonshire (15th April 2016) Product purchased: Janome SMD Exclusive SMD3000 Sewing Machine
I rang on Saturday because I wanted to order a circular sewing attachment for my Janome. Russell was really helpful and it arrived today and fits my model perfectly. Thank you for such good customer service. The Interlink courier was also excellent and arrived precisely on time.
J.C. Kent (15th April 2016) Product purchased: Janome 202106009 Circular Sewing Attachment - 2 Lugs
Excellent service from Sewing Machines Direct. Love my new Pfaff Quilt Ambition 2.0 already. Can't wait to try out all the features & stitches now available to me. I will be retiring my 41 year old Singer which has served me well but unfortunately does not do all I now want. Thanks to Karen who accepted my order and was friendly and helpful. I will certainly recommend your company to others.
J.R. Armagh (14th April 2016)