Terms & Conditions
Sewing Machines Direct is dedicated to providing the highest levels of customer satisfaction. All the products we offer are from recognised brands and are well proven for their reliability.
None of our terms affect your statutory rights as a consumer.
We will endeavour to despatch every order as quickly as possible.
We make every effort to comply with individual delivery arrangements but we cannot be held responsible for any delays and/or inconvenience caused by factors beyond our control.
All deliveries by carrier must be signed for.
Cancellation & Returns
Under the United Kingdom's Distance Selling Regulations, if you have purchased goods and have simply changed your mind, you may return the goods to us for full or partial credit, subject to the following conditions:
- The item(s) is in stock condition i.e. as it was when it was delivered to you
- You inform us of your desire to cancel within 14 calendar days of delivery of the product(s)
- You pay the return delivery charges
- Goods are returned within 14 calendar days of cancellation
- We will withhold refunds until the goods are returned (or evidence of return is provided) and we can reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods were as expected
- We will refund within 14 days of cancellation of service contract or receipt of goods (or of evidence of the consumer returning them)
- Where the consumer cancels a contract, any ancillary contract (such as a warranty or credit agreement) is automatically cancelled
Please enclose a copy of your order details (including full name, address and order number) with the returned items and reason for return.
Shortages & Non Delivery
Any shortages must be reported within 48 hours of receipt of delivery.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this or confirmation of payment does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by dispatching your order, together with an invoice or delivery note.
In the rare event of an item being out of stock, we will contact you by telephone and / or email to explain when delivery is to be expected. It will be despatched as soon as possible.
All goods must be paid for in full before despatch (excludes local authority purchases, etc).
20% VAT is included in all prices. Our VAT registration number is 559 9029 93.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet.
All payment card numbers are encrypted when the order is placed using 128 bit Java encryption. This encryption begins at the form where you are asked for your credit card details. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Your information is not stored on an internet active computer so your details cannot be accessed by a third party.
All products are fully covered by the manufacturers guarantee, details of which are included with each item.
However, our extended guarantee policy increases the same cover for all sewing machines and overlockers.
At the time of placing the order, we ask each customer to retain their receipt (which will state the period of cover) and also the packaging.
If it becomes necessary for the machine to be returned for repair under warranty, we will arrange the collection (mainland UK only), repair and the delivery back. If the original packaging has not been retained, a suitable alternative must be used to protect the item. We cannot accept responsibility for any damage caused due to insufficient packaging.
We aim to carry out the repairs and deliver back within 7 working days.
If you need to contact us, please use our contact page or freephone 0800 622 6224 (9am to 5pm Monday to Friday or 9am to 1pm Saturday) or write to us at:
Sewing Machines Direct, SMD Court, Llay Industrial Estate, Wrexham, LL12 0PJ
We do not hold any information about our customers other than the basic details supplied when placing an order. These details simply enable us to process your order and are never passed on to third parties other than for payment card authorisation.
We endeavour to ensure that all the information on this web site is correct and fairly stated, but we are unable to accept liability for any errors or omissions. E & OE.