Free extended guarantee
The guarantee period for all machines, overlockers and presses depends on manufacturer and model. Please see each product page for guarantee cover.
If the product develops a fault within the guarantee period which has been caused by defective materials or poor workmanship, we will arrange the collection, repair and return at no cost to the customer. This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, bobbin cases, belts, needle threaders, etc.), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only.
Extended Guarantee FAQs
Q: Another dealer is offering a 15, 20 or 25 year guarantee - Can you match this?
A: It is important to check the terms of some longer guarantees to make sure your that machine will be covered if it ever needs attention. Longer guarantees very often include clauses that require expensive regular servicing or have restrictions of use, etc.
Don’t just take the word of the salesman. Ask for written terms of your guarantee before purchase. We often hear of customers who only discover the limitations in the small print when their machine requires attention, IE "the fault is not due to a manufacturing fault" or "the fault is caused by fair wear and tear, what do you expect after XX years of use!!" Customers can then be left with a repair bill plus carriage charges because they didn’t have the required servicing records or the machine was threaded incorrectly or the machine had the wrong type of needle fitted or the parts required were not covered under the guarantee, etc., etc. Finding out the limitations of your 10, 15, 20, or 25 year guarantee after purchase can be very frustrating and expensive.
To be clear, the exclusions in our guarantee are the same as stated on the manufacturers guarantee card such as needles, bulbs, etc.
The guarantee that we offer is fair and genuine.
Q: Another dealer is offering to collect my machine every year whilst it is under guarantee and service it - absolutely free of charge - Can you match this?
A: Again, ask yourself if the guarantee looks too good to be true.
Read the terms carefully and if you are still unsure, make enquiries with the dealer’s local trading standards office, they will have details of any previous complaints.
Q: The guarantee that you offer on some of the machines is the same as the manufacturer, why is this?
A: These machines are supplied under an Agency agreement which means that the term of the guarantee is fixed by the manufacturer and we are unable to extend it.
We are unable supply Janome Agency sewing machines or overlockers to customers residing outside the United Kingdom and the Republic of Ireland.