Important Notice: Coronavirus Update

Online Sales & Deliveries

Our online sales department is still working business as usual and our courier companies are still operating business as normal. Please place your order before 3.00pm Monday to Friday for same day dispatch.

Our friendly sales team are still available on 0800 622 6224. We are experiencing a high volume of calls so please bear with us and keep trying. We are also experiencing a high number of emails and due to staff shortages, we do not have the same amount of staff available on emails as we would have normally so email responses are being delayed and can take several days to get back to you. if your enquiry is urgent please keep calling us on 0800 622 6224 and we can help you. We can offer support via Whatsapp, Facetime or Skype

Showroom Hours

We have taken the difficult decision to keep our showroom closed until further notice. This is a temporary measure to ensure the safety of our staff and our customers. We are constantly reviewing the situation with the latest information provided from the Welsh Government and we will reopen as soon as we possibly can.

Warranty Issues/Repairs - please contact us on 0800 622 6224 and we will raise a ticket with our engineers to contact you and we will try to resolve your issue as quickly as possible.

Servicing - our showroom is currently closed and we are not able to accept machines for servicing currently, however, if your issue is a warranty issue and your machine is still covered under the guarantee please contact us on 0800 622 6224

Machine & Small Order Deliveries

1. UK parcel collection and delivery operation

At present all parcel operations continue as normal. All DPD Local depots and hubs are working as normal and we have no closures affecting any of our sites.

3. Our process in the UK if a customer refuses the package at the point of delivery due to fears of transmission of the virus.

DPD Local drivers can still make the delivery and will capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident which is referenced as RTS on tracking screens. These processes allow us to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting.

If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot. Drivers are puting the package on the doorstep, ringing the doorbell and stepping back. Once you have accepted the package and taken it into the premises the driver is then signing the package as delivered. They are not handing over their handheld devices for signature.

4. Additional information

Further details are available at www.gov.uk and DPD Local will issue an update to this document as the situation changes.

Royal Mail Latest

Most mail will be posted as normal. However, if your parcel is too large, or requires a signature the Royal mail have taken the following steps:

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.

Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to.

For further advice regarding Covid19 (Coronavirus) please check the advice on .gov website