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Sewing Machines Direct

SMD Court, Miners Rd

Llay Industrial Estate Wrexham, LL12 0PJ

9.00a.m. to 3.00p.m. Mon - Fri


0800 092 5215
9.00a.m. to 5.00p.m. Mon - Sat










Dear Russell, My new Janome Jem Platinum 760 arrived at 13.22 this afternoon. Brilliant service - I only ordered it at 16.45 yesterday! Now to do my homework and have some fun with it. Thank you very much indeed for such excellent service. Best wishes, (J.B. Bucks)

Hello Mr Russel, The machine arrived today at 8:50! My mom was so happy like a little child with a new game! Many many thanks for everything! Kind regards from Luxemburg! (M.G. Luxemburg)

Comments: Dear Russell. I am so happy I now have my new Janome 4900 which is up and running beautifully and I love it. I totally made the right choice, both with machine and supplier. I can't say anything to add to what everyone else has said but I do want to say thank you for such excellent customer service, companies like yours stand out in today's markets.
I didn't have the benefit of dealers in my location, so I really needed to find someone reliable, efficient and helpful online. I will not hesitate to recommend you and I most certainly will be back.
(S.C. Wilts)

Comments: Just taken delivery of the Brother machine purchased as a gift for my daughter which was delivered speedily and on the day requested. Free gift was brilliant. Russell was very polite and helpful on the phone. Can't fault the service from SMD. (C.M. Hants)

Comments: just received my new brother bc2100 very pleased with service delivery great arrived on time by friendly helpful driver. machine great first class excellent value looking forward to many happy hours sewing
(A.S. Cornwall)

Comments: Congratulations on your warehouse expansion, though I don't see how you can improve an already EXCELLENT service. (A.N. Surrey)

Hi. Just received the Brother sewing machine that I ordered yesterday. I feel that I must say thanks very much for the speedy processing and delivery. I am also slightly gobsmacked at the thread and accessories that were included free of charge. Well done for exceeding my expectations, I shall certainly be recommending you to my colleagues and friends. Regards (K.C. Suffolk)

Comments: Many thanks, I ordered the 762 on Wednesday after 3pm expecting to receive it today, Friday, but arrived early Thursday morning just as I was going out - excellent delivery service! Lovely gift too, thank you. This replaces my 30 yr old Frister Rossmann and I look forward to trying it out today. Thanks again. (T.B. Essex)

Dear Sewing Machines Direct, I just wanted to let you know how impressed I have been by your service. I only ordered a bag and extra needles on Tuesday and they arrived here in the south of France on Saturday morning, all with no carriage charge. Thank you very much, its so good to get such great service, I will recommend you whenever possible. Kind regards, (L.M. Capendu) ps, the bag is very good quality too!

would like to thank you for you very prompt delivery of my new Pfaff QE 4 sewing machine. Less than 24 hours from ordering I was using it. That is service. kind regards (A.B. Cambs)

Just a quick Thank you.
It is rare these days to find a company that not only delivers what it says it will, but also that takes the time to sort things out if there is a problem. Most companies are only too happy to 'take your money' but have no time if the customer has any difficulties after that.
Your customer service is very much appreciated, I would definitely order from you again. Best Regards
(M.P. Bucks)

Dear Sewing Machines Direct (Russell),
Thank you for your prompt delivery and excellent service. I am also delighted with my extra present. I have not opened the box with the sewing machine yet, but I am impressed by your logistic and organization.
Also, the delivery service followed my instructions left on a note, on the door, as I was not at home when it arrived. They were very efficient.
It has been a pleasure to be your client. Yours sincerely,
(S.M.P. East Sussex)
PS By the way, Mrs V.P. gave me your details, as she was also delighted with her order.

Hi Russell, Have just this minute taken delivery of my first ever sewing machine. I haven't taken it out of its box but I am very very impressed with the freebies alone! much thread.......I don't think I will need to buy any for a very very long time. The freebies alone will save me a fortune. I will be using the machine for mainly clothing repairs and household decorative items. I have been viewing youtube and am grateful to all those who made videos to help us "newbies". The internet is indeed an amazing library of information. I feel inspired! I am really looking forward to getting to know "Janome". I would like to thank you for your help and advice......And I am amazed at your super fast delivery service even here to Northern Ireland! Thank you once again. Kind regards (M.H. Londonderry)

Comments: Russell - just wanted to say thank you so much for all your help - I so appreciated - I feel like a weight has been lifted onto my shoulders (and onto my visa bill - ha ha). Seriously though - don't know if you do a customer feedback part on your website however if you do I would like to say that I would never order any sewing machine anywhere other than Sewing Machines Direct. I have received first class service at all times, any issues are dealt with immediately and to my 100% satisfaction. The prices are great and Russel - who I deal with - cannot be any more helpful. Highly recommended (and I'm fussy) (L.I. Inverness)

Comments: Hi Russell. Just wanted to say how pleased I am with my SMD 762. To anyone returning to sewing after a gap of many years (as I am) I recommend reading your buyer's guide.
I felt able to make an informed judgement on the best machine for me. The 761 would have been equally suitable but I felt that the additional feet and stitch choice worth the extra money. This machine is great value and with carriage included and the wonderful free threads and scissors I am a very satisfied customer! Many thanks (A.P. Suffolk)


Comments: Hi, I recently bought your 761 model starter pack, I am very pleased with it and find it to be a wonderful machine to work with. (J.N. N Yorks)

Comments: Hi Russell, having recently bought a Brother ES2020 off you, I am just writing to say thank you for the 1st class service we have received from you and your company. My good lady is thrilled with this machine and is a very happy bunny indeed. The speed and efficiency we have experienced from ordering to getting the machine delivered was astonishing and all for what I consider to be a cracking price. Great service is rare nowadays so congrats to you and we hope you continue to prosper.
Regards, (G & L.M. N Yorks)

I am just letting you know how delighted I am with my new sewing
machine (SMD762), and also the excellent service in delivering the machine so quickly. I am very impressed. (O.G. Manchester)

Comments: Just wanted to say that I`m delighted with the sewing machine that I bought from your company, the delivery was so quick. I was also impressed with the free gifts of thread and scissors, this certainly saved me a lot of money. I would totally recommend your company to my friends. (N.F. Glasgow)

Comments: Just wanted to thank SMD and compliment you on great product and service. Thanks to Russell for really helpful advice to a confused upgrader from an ancient machine. Easy order and excellent delivery service. SMD3000 is superb machine and have long list of projects to start. Already recommended you to everyone I know who sews! (J.C. Somerset)

Comments: Hi, Just to say thank you for your brilliant service and aftercare, like 'Arnie', I'll be back! Thanks again (E.M. Rhondda)

Janome SMD3000
Thank you for the rapid delivery of the sewing machine. My wife is absolutely delighted. Everything was well packed. The sewing kit is excellent. The machine is superb, with an excellent manual. The sewing results are brilliant. Regards, (R.P. Milton Keynes)

Russell - I wanted to write and thank you so much for my order - I received it yesterday and I am so excited to get to work using the machine.
I appreciate your great product selection and your outstanding customer service, which is a dying service in this country.
I will definitely highly recommend anyone to Sewing Machines Direct!
Best (M.T. London)

Comments: What can I say about your service and products!? I got my new sewing machine - Janome SMD2000 the day after the courier originally tried to deliver it as we were out on the first attempt. Not a problem as it was then delivered the following day as promised.
I have to say that I am extremely impressed by everything - the machine itself, the length of the guarantee, the free gifts and the free delivery - even up to the wilds of north Scotland!!
Thank you very much for a great product and brilliant service. When you live as far away from civilisation as we do it is great to know that there are companies out there who will give us this sort of treatment.
Thanks once again from another very happy customer.  (H.S. Wick)

My order has just been delivered, exactly when you said, and the complimentary sewing kit is a fantastic surprise. Great ordering from you, will do so in the future and recommend you to my friends. Thanks from a very happy customer. Best wishes, (E.H. London)

Comments: hi, i recently ordered and received a brother ds140 sewing machine. i would just like to say what an excellent service you provide. your communication and the superfast delivery was superb. i always like to give credit where it is due and i would certainly recommend you to anyone who's thinking of buying a sewing machine-awesome!!!! many thanks, from a very satisfied customer. (P.A. Coventry)

Russell, I just wanted to say how impressed I have been with the service I have received from your company. The overlocker we ordered arrived on the next day (today) as stated, but not only that, within the designated hour that I was told by email and by text. The reels of cotton that were included within the free gift were not the domestic size as we expected, but were huge! So very impressed, and will definitely recommend your company to my friends. Regards, (J.L. Romford)

Comments: Thanks for the great and speedy service. The Blanca press is perfect for my small bed and breakfast. (K.C. Stirling)

Comments: I just wanted to let you know that I am delighted with my new sewing machine.  My ancient Elna lasted 39 years - the SMD 761 is an excellent replacement.  I was slightly puzzled when I saw that it was marked Frister and Rossmann - had not realised that they must make machines for you.  This is an early 60th birthday gift from my mum but I couldn't resist so took the day off work and have had a happy time sewing.
(J.W. West Mids)



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